Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

Sort by
June 02, 2017

Great Service As always my service experience with Mona and Klaben was outstanding. Very professional and done in a timely manner. Don Batten my sales person checke More

by mpennock99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten
June 01, 2017

Excellent Service Staff was very courteous and knowledgeable. I enjoy working with Kim, Dan, and Andy. They create a stress free environment and would refer anyone to More

by Gpoulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters, Andy Bellian
May 31, 2017

Very bad I gave them to fix my car key and they but dant and scratch my car very bad works. They are the very worst and xxxx service and the peoples More

by WAGLERAMESH21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2017 -

Klaben Ford Lincoln responded

The experience that you mentioned is not acceptable and is definitely not typical of how we do business at Klaben. I've checked with my team, researched recent repair history in our service department and I can not find any details on a repair event like this one. In order to effectively address this issue, provide the assistance you deserve, and counsel with my team members, may I request further information from you.? Please contact me directly at 330593.6722. Thank You. Carl Bujorian, Service Director.

May 31, 2017

Best oil change ever I come in always over my miles and mike who takes care of me everytime is the nicest person to deal with and so kind .... you need more people like hi More

by TVOJAONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 31, 2017

Six-month checkup after leasing the car in November, 2016 I've always been pleased the Klaben's exceptional service and truly appreciate the friendliness and help they've given.. I am not associated with a More

by FAEDARROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017

Excellent service Service was beyond any expectation I ever had. I dropped my car off and had a loaner within 10 minutes and when I picked my car up I was out of there More

by bfowler3930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
May 30, 2017

Great team at QuickLane! James was very helpful on the phone and the whole team was great. Dave and the service tech were thorough with explanations and quick as well! More

by GEMINIWWW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, James Perkins
May 30, 2017

Oil Change. Klaben is the only dealer that we have gone to in many years as they are prompt, friendly and Richard Klaben always makes his customers satisfied. Kim More

by LOWELLPEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oil change person.
May 30, 2017

6 month checkover on leased car It was extremely busy when I was in, everyone was polite, efficient, patient, I did not wait more than 45 minutes which I thought was appropriate for More

by bel9mont
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2017

Great and convienient service. Great service and Klaben found and fixed the problem quickly. The picked up my vehicle and left me a loaner so I could go about my usual schedule. More

by rocklyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
455
...