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5,389 Reviews of Klaben Ford Lincoln - Service Center
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May 29, 2017
Great service I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years ago, and on several occasions I have come back to town and I was able to get appointments on short notice. My most recent visit to Klaben required my car to be kept overnight, and a loaner car was provided for me. They were unable to find anything wrong with my car, and they didn't charge me anything. I'll definitely return to Klaben Ford in Kent even though I live out of town. More
by JEANNIEVIDONI
Verified Customer
May 28, 2017
2 hour oil change Looks like they forgot about me. 2 hours for an oil change...had to reschedule meeting. I had to ask before they realized the mistake. Looks like they forgot about me. 2 hours for an oil change...had to reschedule meeting. I had to ask before they realized the mistake. More
by info42
Employees Worked With
Kyle Sott
May 28, 2017
" Great people with excellent service " Always looking forward to take my car for service at Klaben Ford Lincoln in Kent. Kim Wolfram is awesome, terrific and very knowledgeable woman. She t Always looking forward to take my car for service at Klaben Ford Lincoln in Kent. Kim Wolfram is awesome, terrific and very knowledgeable woman. She treat her clients as her own family. More
by FKYRIAKEDE
Employees Worked With
May 27, 2017
FRIENDLY AND CONCERNED PEOPLE ARE EXTREMELY EAGER TO SOLVE YOUR PROBLEM, VERY FRIENDLY, VERY NICE FACILITY.. WHEN YOU ARE THERE YOU FEEL CATERED TO. LIKE THE DOUGHNUTS PEOPLE ARE EXTREMELY EAGER TO SOLVE YOUR PROBLEM, VERY FRIENDLY, VERY NICE FACILITY.. WHEN YOU ARE THERE YOU FEEL CATERED TO. LIKE THE DOUGHNUTS TOO. More
by JPARKS005
Employees Worked With
May 27, 2017
Quick service that had me on my way before I expected! Thought I'd be sitting in customers' lounge for a few hours, but an hour later my car was ready to go. Service dept. even had it washed! Thought I'd be sitting in customers' lounge for a few hours, but an hour later my car was ready to go. Service dept. even had it washed! More
by andersonl
Employees Worked With
May 26, 2017
Finally experienced the "Lincoln Experience." For the first time since we leased our Lincoln we were offered a complimentary vehicle while our MKX was being serviced which was a big help as my h For the first time since we leased our Lincoln we were offered a complimentary vehicle while our MKX was being serviced which was a big help as my husband works out of town and I needed a car to get home and to work. More
by rwalters64
Employees Worked With
Don Xu
May 25, 2017
Quick and easy After calling two other dealerships much closer to me and being told they couldn't get me in for 2 or 3 more days, I called Klaben. They agreed to see After calling two other dealerships much closer to me and being told they couldn't get me in for 2 or 3 more days, I called Klaben. They agreed to see my car right away. I was greeted promptly when I pulled up. Joe French quickly showed me to an inviting waiting room where they had fresh coffee, donuts, juice, soda, a business area and TV to pass the time. I got to visit with my favorite Sales guy, Kenny King while I waited. He took time out of his day to sit down and chat for a few minutes. They figured out the problem immediately and replaced a part to fix my issue. They washed my car and I was out and on my way in less than 2 hours. No one wants to visit a dealership service department, but if you have to, Klaben makes is very comfortable. More
by dewaynet
May 25, 2017
20000 service I dropped my vehicle off the night before an 8:20 service for 20,000 miles. I had to call the dealership at 4:30 to see if it was done. I was also not I dropped my vehicle off the night before an 8:20 service for 20,000 miles. I had to call the dealership at 4:30 to see if it was done. I was also not notified that they were going to replace a cabin air filter for $55, which I would have refused. More
by pkgdelivery1
Employees Worked With
May 25, 2017
Great Customer Service Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some tim Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some time he always has a rental ready for me. Mike does a great job in keeping in contact with me if they find anything wrong or if further work may be needed. While checking out we discuss what we may need to do on the next scheduled service day. I would happily recommend Mike. More
by JKLINE0
Employees Worked With
May 25, 2017
Multiple issues with 2016 F-150 Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. Service has been helpful. Although when the truck was brought in before, issues were ignored and the rental car that I was received was a total mess. I am very grateful that they keep in contact with me as the customer but I have my concerns with having this many issues since only having the truck starting in October 2016. Being in the military and have additional duties, I can't afford to miss any meeting or scheduled flights. More
by drumcell1051
