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5,337 Reviews of Klaben Ford Lincoln - Service Center
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May 02, 2017
Fast and Courteous I had my new 2017 Fusion in for a software update on my passenger side window. Joe at the service desk set up my appointment and said it would typic I had my new 2017 Fusion in for a software update on my passenger side window. Joe at the service desk set up my appointment and said it would typically take 2-3 hours and scheduled a shuttle for me to the office the day of my appointment. I dropped my vehicle off first thing in the morning and had a shuttle waiting to take me to work. At that time, the service desk still anticipated a 2-3 hour job. I was pleasantly surprised that within an hour, my i was already back with my vehicle and the issue resolved. Thank you for your fast and courteous service!! More
by CRSHAN88
Verified Customer
May 01, 2017
oil change I've complained before that it takes to long to have the tires rotated and an oil change along with your multi point inspection, over an hour! I've complained before that it takes to long to have the tires rotated and an oil change along with your multi point inspection, over an hour! More
by MARKP0
Employees Worked With
Kyle Sott
April 28, 2017
Oil Change and Door Latch Recall Replacement, 2014 Escape The recall work took several hours, so I was given a loaner, which was very convenient. I picked up a freshly-washed, fully serviced vehicle at a rea The recall work took several hours, so I was given a loaner, which was very convenient. I picked up a freshly-washed, fully serviced vehicle at a reasonable cost. Kyle was my service representative, and he handled everything professionally and courteously. More
by csmith2014 escape
Employees Worked With
Kyle Sott
April 28, 2017
Quicklane - Service Several weeks ago I had a less then satisfactory experience with the timeliness of service. Although the service was completed to my expectations the Several weeks ago I had a less then satisfactory experience with the timeliness of service. Although the service was completed to my expectations the wait time for a scheduled appointment was unacceptable. I am very happy to say that I have since returned for service at Quicklane and was VERY pleased with the service I received. My experience with Floyd Bowen was found to be pleasant, professional and positive. Floyd moved my vehicle through the various processes to complete the service required and kept me advised throughout. Floyd and Quicklane have renewed my confidence in their ability to provide the efficient and professional service I had become accustomed to in the past. Thanks for the great experience. More
by Richard
Employees Worked With
Floyd Bowen
April 27, 2017
First routine service of my new Lincoln MKC My service advisor Kyle Scott made all the difference in the world. He made me feel welcome and that my requests were of importance to not only the d My service advisor Kyle Scott made all the difference in the world. He made me feel welcome and that my requests were of importance to not only the dealership but to him personally. Besides getting my car serviced in a timely manner he made sure the MKC was washed & a clean car means a lot to me. When he walked me to my car to make sure I understood what services has been provided he thanked me for choosing Klaben. Nice to see someone who takes such pride in their job. More
by JDW1188
Employees Worked With
Joe Bellian, Stephanie Slomberg, Andy Bellian, Kyle Sott
April 27, 2017
THE WORKS THEY DID THE WORK THAT WAS ASKED OF THEM IN THE TIME EXPECTED.YOUR EMPLOYEES WERE VERY KNOWLEGABLE OF WHAT THEY WERE DOING AND VERY TRUSTED. THEY DID THE WORK THAT WAS ASKED OF THEM IN THE TIME EXPECTED.YOUR EMPLOYEES WERE VERY KNOWLEGABLE OF WHAT THEY WERE DOING AND VERY TRUSTED. More
by pittsman21
Employees Worked With
Floyd Bowen
April 26, 2017
very poor I was told at my last appointment that I need my brakes done, I received notices from Klaben that I needed to make an appointment for my brakes. I al I was told at my last appointment that I need my brakes done, I received notices from Klaben that I needed to make an appointment for my brakes. I also received a recall notice in the mail. I called and made an appointment for an oil change, brakes, and my recall. The lady on the phone making my appointment was preoccupied and not listening, but my appointment was made. I took my car in at 8 am and was told that the parts for the recall are not available yet. They were to call me for approval before working. At 12:30 I called them and my service person was at lunch, she called me back and said that my brakes were fine but listed 4 or 5 other items totaling $1400.00. I told her to just change the oil and not touch anything else. More
by DBURKHART5
Employees Worked With
April 26, 2017
comfortable what can I say it's always great or I would not keep coming back year after year while dragging families and friends there too what can I say it's always great or I would not keep coming back year after year while dragging families and friends there too More
by LUMBAY2000
Employees Worked With
I don't remember everyone at front entrance is good and patient
April 26, 2017
Artie and his crew again did a terrific job. My latest experience at the Klaben Body Shop in Kent was, once again, excellent. I have had various damages over the past 10 years that I have taken My latest experience at the Klaben Body Shop in Kent was, once again, excellent. I have had various damages over the past 10 years that I have taken to the Klaben shop for repair. and have always received the best in thoroughness, courteousness, skill, and professionalism. More
by DICKWILSON0
Employees Worked With
April 25, 2017
Great Even though my problem was small, it was handled appropriately. I can't say enough about how great your service department is. I have always had a p Even though my problem was small, it was handled appropriately. I can't say enough about how great your service department is. I have always had a positive experience with Klaben. More
by MHARRISON003
