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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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May 12, 2017

Very enjoyable. Kim is always very friendly and informative I had an oil. Hangs and a recall done on my Lincoln. The arranged a rental for a days overall both the service and rental car experience was great More

by BASEBALLMAMA2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2017

Service Overall good experience. It would be better if they gave you a status of service while you are waiting so you have some idea of length of time to wai More

by CDOLNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
May 11, 2017 -

Klaben Ford Lincoln responded

Hello, I just want to thank you for taking the time to provide us with your valuable feedback regarding your most recent service visit with us. We ask for reviews because we believe it is a true measurement of how we are doing and when our customers take the time to review us, their input is shared with our entire team. Your make an excellent point, we should provide a status and give a clear expectation of how much time is involved in what we are doing. I apologize for that not happening during your visit and will use your comments as a reminder with our team members. Again, thank you for your feedback, I apologize for us not providing you with a status of time, and if there is anything that I can do for you, please let me know. Mike VanHoose, 330-593-6789. mvanhoose@klaben.com.

May 10, 2017

"Quick and Effient" Oil Change I needed to schedule an oil change for my 2017 Ford Escape. My schedule had an opening and called Kyle Sott to see if he could squeeze the appointment More

by madisonjones721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
May 10, 2017

great experience They got me in at a time that was convienent for me. They are always good to their customers. It is always a pleasant experience to bring my car inl More

by Kt1morton@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2017

Service center was very impressive. We enjoyed the professionalism of the service representatives. this was our first experience with Klaben's service department, but we felt as though More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
May 10, 2017

Worked me in and completed service in timely manner. I was have some misfire issues that involved more that changing the plugs on my 2011 F150. I needed my truck serviced right away to travel for work. More

by ramodderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2017

escape needed 20,000 mile checkup My escape needed its 20,000 mile oil change and check up. There was also the necessity to have all four door locks changed due to the recall of this More

by EKOZLOWSKI1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Batten, Anthony Wilson
May 09, 2017

Klaben quality service I purchased my truck from Klaben from a referral from my neighbor. The salesman was on point, knowledgeable and very easy going. I return to Klaben's More

by smokindiesel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman
May 08, 2017

Repair/replace trunk module You had me fixed & on my way within 24 hrs. Kyle did a good job. The loaner car that was given to me was very nice. More

by JIM.TUTTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
May 08, 2017

Service The service center is very clean and the service writers are very professional... Also the service writer was very helpful with answering any questi More

by Art N8RKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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