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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,337 Reviews

5,337 Reviews of Klaben Ford Lincoln - Service Center

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April 14, 2017

Great Job Had my car in for "the works". Everything completed as expected. No problems. Mike friendly and professional. Twenty five word minimum ridiculous. More

by Pam Zakacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2017

Excellent Service I received Excellent Service when I went to Klaben Ford to have a brake light changed. My customer care representative saw that I would be needing an More

by cjws1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
April 13, 2017

Appointment Day Kim, the Service Advisor was courteous and professional and explained the purpose of the recall notice to us. The recall work was completed in a timel More

by BALANE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2017

Great first time service experience My first visit to service at Klaben. Everything went as scheduled and I had a perfect experience. Keep up the good work. Kim is veteran to the auto More

by the4jws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters
April 13, 2017

Excellent service Great dealership and they are honest ! They really appreciate the customer and make sure customer is always right!Servicing area is always clean and w More

by WALEED_LOUTFI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Xu
April 13, 2017

Customer friendly Folks were courteous and competent...home pick up and leaving a loaner made me go with Lincoln...the driver was also very polite...I highly recommend More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
April 13, 2017

Another Great Experience As usual, Kim Wolfram had my F150 in and out in short order. Everything was done as needed including replacing a latch cover in the truck bed liner. More

by ckinsel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2017

Nice company and people to deal with. Everytime I take my truck in to Klaben Ford for it's routine maintenance I am treated in a friendly and professional mannor. My truck is completed in More

by JBEATTY30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2017

Excellent Customer Experience I went in for a routine oil change but noticed I was overdue for a 75,000 mile check. Klaben had no problem accommodating my request and even had my More

by Mary Lord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Xu
April 12, 2017

Fantastic Work Came to the Body Shop after an accident. They handled almost everything for me and made the transition from dropping my car off to getting the rental, More

by Bree S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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