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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,377 Reviews

5,377 Reviews of Klaben Ford Lincoln - Service Center

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December 22, 2016

Great service I dropped my car off in the morning and was able to get a loaner car so I can still go to work. The service was fast and everything was very easy. Gre More

by Natabell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2016

Wonderful service department I took my 2010 Lincoln in because the transmission needed serviced. I worked with Anthony Wilson and he did everything possible to provide me with a More

by Daylight9093
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
December 21, 2016

Fixed fast and right Bought a new f150 ( they gave me a unbelievable deal) about the third day noticed a part of my dash was loose called my salesman guys Ty Davis and Ch More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawayne , Ty Davis
December 20, 2016

Service appointment I came in a few minutes before my scheduled maintenance appointment, was written up almost immediately. I waited a little over an hour, work was fini More

by BJM2GO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
Dec 22, 2016 -

Klaben Ford Lincoln responded

Hello, I just wanted to take a moment and thank you for taking the time to provide us with a review of your recent visit to our service department. I also want to thank you for your comments and kind words. We try to stay very aware of how long any customer is waiting for service and that is on our radar of opportunities whereby we can try and reduce the wait time. If you have any additional comments that would help us in that effort, they would be greatly appreciated. Again, thank you for your time and comments and I always welcome further input. Mike VanHoose, Director of Fixed Operations, 330-593-6871.

December 20, 2016

Very friendly. I didnt have to wait that long I really enjoy my experience everytime I come in. I am very thankful for the amount of help given from everyone in the sales and service department. I More

by TANISHA.HASKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault, Don Xu
December 19, 2016

Excellent Anthony was the service rep and I appreciate his attentiveness in following through to see that the service was completed. He also showed me how to se More

by anningling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
December 19, 2016

Best service of all time like always What can I say Joe is the best he knows knows what he is doing. Always giving updates and keeping me up to par on my vehicle. I'm a service manager my More

by TNT051013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2016

my experience this is the fourth car that I purchased from Klaben, it was truly an enjoyable experience, I highly reccomend Klaben for all of your future automotive More

by Arcticbob
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tammy tomello, Doug Carter, Terry Colbert
December 18, 2016

Best oil change around This is really full service.. I've watched.. alignment check, all lamps, filters, etc.. sure, they are hoping something will need attention but in th More

by Cybernet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
December 16, 2016

Great Service and done proficiently. Kim takes care of me. Kim is always helpful and truthful. I have dealt with Klaben since the 80's and always request Kim as my service tech. Richard Klaben is Always fair More

by LOWELLPEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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