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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,375 Reviews

5,375 Reviews of Klaben Ford Lincoln - Service Center

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October 18, 2016

BODY AND PAINT SHOP Finished product excellent - collision repair and paint. Work took longer than was originally promised, but Nick was very courteous and stayed on top More

by mrmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
October 18, 2016

75000 mile serve Came in for 75000 mile service & intermittent problem car not starting. Car did not start when for Kim Wolfram, Service Tech. Kim got Duane from ser More

by MKGWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane (service Dept),
October 18, 2016

Great Service Very nice team, welcoming and friendly. It is easy to get an appointment. The waiting room has wifi, coffee, a computer, ...I think the quality of wo More

by carmenjuradomartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2016

BAD WASHER PUMP AND DING REMOVAL My salesman Gene, set it up so I could get my Lincoln repaired the windshield washer wasn,t working and I found a small ding in the back fender.Droppe More

by eugdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Kallmeyer
October 17, 2016

Great, as usual. My Ford Focus hatchback just celebrated a birthday...16 years since purchased in Los Angeles, California..!! My car, "Miranda" has been through the L More

by WENDY_01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 16, 2016

Recall service I was in for a recall. I made an appointment with klaben and I was happy I did. The team handled my recall pretty fast and the wait time was far less More

by Waleajayi73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
October 15, 2016

Very convenient, friendly service. My Fusion had some repair issues so I talked with Patrick Sandy about the possibility of upgrading to a newer car. He set up an meeting with Mike Coon More

by Ohiob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy
October 14, 2016

Best service Klaben ford is the only place to get service, we buy all are all cars there and all there service to. Mike brandvold great service advisor get you in More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

On time, fast work, well done. There is an effecient flow of vehicles into the service prep area and there appears to be no wasted effort. Pull in, greeted, sign in with advisor, g More

by WCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2016

see below I came in to have a problem repaired that has been addressed before and obviously not repaired for the long haul. I was charged this time and I thoug More

by VALERIEURSETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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