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5,309 Reviews of Klaben Ford Lincoln - Service Center
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August 03, 2016
Bad Experience I came to Klaben because the center console touch screen monitor in my car was not working. When I came for my initial consultation, I was told it wo I came to Klaben because the center console touch screen monitor in my car was not working. When I came for my initial consultation, I was told it would be about an hour to run diagnostics, so I chose to wait. Two and a half hours later, I had still not received an update. After inquiring, I learned that the system had been down for quite some time, so they had just started the diagnostic. I would have appreciated this communication earlier. After the diagnostic, they informed me a part needed replaced and they would have to remove a panel in the car to get the # off the item they needed. It was now closing time, so I had to schedule another appointment to return to get the part removed. On my third visit to the dealership, they installed the new part. I received a call that my car was ready, so I came to pick it up. I checked out with the desk and was told my car was right outside. I then went for a search for my car and finally found it located in the furthest back corner of the lot (actually in the weeds on the outskirts of the parking lot). It did not appear the car had been finalized by the service staff. The floor and seat coverings were still installed. After reprogramming the time on the panel, I noticed my navigation was not working. I went back in to speak with Jason, the service rep. He had left for the day. I was asked if my car had navigation when I purchased it (yes) and was told it would be another hour or so to get the navigation downloaded. I chose to leave and seek service elsewhere. Upon arriving home, I opened the glove box and it fell onto the floor. The technician had not re-attached it. Just the last nail in the coffin. Overall, quite a few minor problems escalated into one large headache. I have since contacted a friend at another Ford dealership and will be returning my car there to have the work completed. Although Klaben is a convenient location, I will not be returning. More
by hull
Verified CustomerEmployees Worked With
Jason DeMarco
August 03, 2016
Excellent Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along wi Returned from a trip with multiple problems with our Milan. Called and spoke with Joe who was able to get us almost an immediate appointment along with a rental/loaner car. Saw Mona when we came in. Very attentive to the problems and added in a recall we weren't unaware of. Kept us advised of the repair progress and let us know it would be another day waiting for parts. Car was ready when promised and was even washed. Excellent service for the car and excellent care from all those we dealt with. More
by NANDDGALLO
August 03, 2016
Excellent service for my Ranger. I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was exc I always get great service at Klaben Ford Service Dept.. Thanks !!! The service was great, timely and done in a timely manner. The total cost was excellently reasonable. Thanks much. I'll be back. More
by JMANN17
Employees Worked With
August 01, 2016
Jobs quickly finished. Thought I would have to wait for service on parts ordered. Great job. Terry made sure we got exactly what we wanted on the truck. Thought I would have to wait for service on parts ordered. Great job. Terry made sure we got exactly what we wanted on the truck. More
by MJ48BUICK
July 31, 2016
Only if you have plenty of time to kill I was there for almost an hour and a half for a simple oil change. It was frustrating prior to scheduling my appt. I had been unsuccessful 3 times try I was there for almost an hour and a half for a simple oil change. It was frustrating prior to scheduling my appt. I had been unsuccessful 3 times trying to contact the sales associate that sold me my car - as this was my first oil change, and he told me he would set it up for me at 7,500 miles. So much for that. After finally getting my appt. scheduled on my own I sat...and waited...for 1.5hrs. only after being told it would be approx. 30min. More
by KELLY_MARIE_MARSH
July 30, 2016
Went the extra mile! I dropped my car off for The Works and also mentioned that one of my doors was hard to close and looked like it was out of adjustment. Anthony Wilson I dropped my car off for The Works and also mentioned that one of my doors was hard to close and looked like it was out of adjustment. Anthony Wilson mentioned that I would have to schedule an appointment with the Body Shop to look at the door. When I picked up my car later in the day i found out that Anthony had taken my car to the Body Shop and had them take care of the door! No extra charge and saved me a trip! Great service! More
by PMF
Employees Worked With
Anthony Wilson
July 29, 2016
Always the best experience. Outstanding Sales & Service Eric is always a pleasure to work with. Very accommodating due to my inconsistent work schedule. I have the satisfaction and comfort of knowing when I Eric is always a pleasure to work with. Very accommodating due to my inconsistent work schedule. I have the satisfaction and comfort of knowing when I bring my truck in for service the job gets done right. Been a customer for over 15+ years. Also a special hats off to jeff Tetrault and Andy Bellian in Sales. Always doing whatever it takes to get us into the right vehicles at the right price. More
by CLEVFAN06
Employees Worked With
Jeff Tetreault, Eric Dyer
July 29, 2016
Good and professional service Have had my car serviced several times by Klaben and has alway been a good experience. Always greeted within a few minutes after arrival, Eric is gr Have had my car serviced several times by Klaben and has alway been a good experience. Always greeted within a few minutes after arrival, Eric is great making sure my car is taken care of, making sure I get all the benefits of the loyalty link program. More
by STARGUR2001
Employees Worked With
Eric Dyer
July 28, 2016
This shop is the best I highly recommend the shop to fix your vehicle the service I received from them was unbelievable they had my vehicle looking better than new in a ver I highly recommend the shop to fix your vehicle the service I received from them was unbelievable they had my vehicle looking better than new in a very short time thanks a lot guys I will definitely be back if need be More
by snyder71065
Employees Worked With
July 27, 2016
Klaben Ford, why go enywhere else? My wife and I have been doing business with Klaben Ford Service for many years. We have never had a bad experience. Mike Brandvold is our service ad My wife and I have been doing business with Klaben Ford Service for many years. We have never had a bad experience. Mike Brandvold is our service advisor and is always very professional. He makes you feel as if you are the only appointment he has for the full day! He gets us in and gets us out with the work performed as agreed upon 100% of the time. More
by HOTROCK100
Employees Worked With
