Klaben Ford Lincoln - Service Center

Great Service! We had a bad accident in which our front driver's side tire and rim were damaged beyond repair. The service center put me in touch with the body shop We had a bad accident in which our front driver's side tire and rim were damaged beyond repair. The service center put me in touch with the body shop (we needed to file an insurance claim) and everyone was unbelievably courteous and helpful. They put us at ease by returning calls, and keeping us posted every step of the way. I cannot imagine getting better service anywhere else! More

Service & repair on Ford Fiesta Very good service, team was welcoming and very well explained the work done. Not pushing for more than needed. Customer service called as soon as wor Very good service, team was welcoming and very well explained the work done. Not pushing for more than needed. Customer service called as soon as work was done. Car is running very well. More

Excellent This review was very easy to write. Quick, effective, efficient, well planned and easy. Well done. A rental car was made available to me and it gre This review was very easy to write. Quick, effective, efficient, well planned and easy. Well done. A rental car was made available to me and it greatly facilitated my visit. More

Trans Eric and team were excellent. Kept me informed. Loaner car was good. Fixed car quickly. Clean service center. Friendly efficient. Listened. Wiill come Eric and team were excellent. Kept me informed. Loaner car was good. Fixed car quickly. Clean service center. Friendly efficient. Listened. Wiill come back again. Eric very good at job. More

Regular service MKX needed the service. I was glad they could schedule this at my convenience. I do like that the Lincoln service is free, and a loaner car is availa MKX needed the service. I was glad they could schedule this at my convenience. I do like that the Lincoln service is free, and a loaner car is available if needed. More

mustang service as always service was a breeze, done right and quickly.Mona does a great job each and every time I bring "my baby" to get worked on.!!! as always service was a breeze, done right and quickly.Mona does a great job each and every time I bring "my baby" to get worked on.!!! More

Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More

Service Great service. I was taken home and was able to wait there. My sister took me back after hours and I picked up my car then. Great service. I was taken home and was able to wait there. My sister took me back after hours and I picked up my car then. More

New truck My new truck was turned over to me very smoothly on delivery. Service appointment for first oil change has already been made. Thanks Again--Klaben For My new truck was turned over to me very smoothly on delivery. Service appointment for first oil change has already been made. Thanks Again--Klaben Ford More