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5,317 Reviews of Klaben Ford Lincoln - Service Center
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July 13, 2016
Very Happy With Quick Lane I couldn't be happier with my experience at Klaben's Quick Lane. I received my estimate quickly, my repair was done a lot faster than I thought it wou I couldn't be happier with my experience at Klaben's Quick Lane. I received my estimate quickly, my repair was done a lot faster than I thought it would be, the cost was very reasonable, and the customer service was great. I have already recommended Quick Lane to friends because I had such a positive experience. More
by stefa
Verified CustomerEmployees Worked With
Rick Bailey
July 13, 2016
i have confidence in Klaben. I came in for an oil change and was informed of a recall that I did not know about. From the service writers to the mechanics I feel certain my car ha I came in for an oil change and was informed of a recall that I did not know about. From the service writers to the mechanics I feel certain my car has been looked over and taken care of properly repaired. Now I feel safe to hit the road!! More
by JAJ
Employees Worked With
July 12, 2016
Excellent customer service! Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting r Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting room! Definitely recommend loyalty link-SAVE $!! Covered deductible on extended warranty on my CPO-Thanks Kim!!! More
by MKGWEN
July 11, 2016
Not very pleased. I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour proc I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour process. Thats puzzling. I then dropped off my MKS for warranty work for a front parking sensor. When I finally received an update, at the end of the day, I was informed the sensor was ordered, needed to be painted and would be installed the following day. I needed the car my noon and informed the service rep of this. I didn't hear ANYTHING the following day. I called at 3:30pm and left a voicemail message. No return call. I called again at 5:15pm and was connected to another service rep. He didn't know the status of the MKS, said it was finally pulled up front and I could pick it up. I did pick up the car. I had NO rental car, which I am entitled to and for some reason my car was driven 2 miles while at the garage. I am not upset with Mona Crooks, my service rep. I AM tired of the POOR service of the technicians. Also, the lack of communication from the service department to the customer is ridiculous. More
by HAIRGUY935
Employees Worked With
July 08, 2016
Excellect service as usual Take my Focus to Klaben for regular service, now up to the 90,000 service. Always get great service and never any problems. Kim is an awesome service Take my Focus to Klaben for regular service, now up to the 90,000 service. Always get great service and never any problems. Kim is an awesome service rep! More
by JJNORRIS
Employees Worked With
July 05, 2016
Courteous, friendly, helpful, and efficient All of the employees at Klaben Ford in Kent are always very friendly, courteous, helpful, and efficient. My service advisor is Joe French whom I have All of the employees at Klaben Ford in Kent are always very friendly, courteous, helpful, and efficient. My service advisor is Joe French whom I have had service my vehicles over 10 years. He is very thorough in explaining everything that is done to my car and makes sure that it is washed and clean for me at my departure. Thank you, Joe for all your help More
by FRENCH4956
Employees Worked With
July 05, 2016
Amazing This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with any problems you may have with your car. More
by MOLLY.KARG
July 05, 2016
Nice waiting room The waiting room is very nice! There is really not too much to say, and I am shocked that I must add words to met this criteria! The waiting room is very nice! There is really not too much to say, and I am shocked that I must add words to met this criteria! More
by STONESOHIO
Employees Worked With
Anthony Wilson
July 04, 2016
Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More
by SEB92KNIGHT
Employees Worked With
Other Employees :
Eric Dyer, Jason DeMarco
July 03, 2016
Honest, helpful body shop service We have an older car that needs body work and it won't be covered by insurance. I needed advice from someone I trust so I asked Sales Manager Andy Be We have an older car that needs body work and it won't be covered by insurance. I needed advice from someone I trust so I asked Sales Manager Andy Bellian for a name. He recommended I talk to Steve in the body shop. I called him and explained our situation, that we didn't know if we should get the car repaired or salvage it. Steve invited us to bring the car in right away and within a day he called me with a very detailed list of options. We had taken it to other shops and the minimum estimate we had gotten was $4K; Steve broke down our options, beginning at $700. He patiently answered all of my questions and has gone above and beyond to put us on the right track. I'm very grateful to Andy for steering me to Steve and even more so to Steve for being generous with his knowledge. We are very pleased with the job his crew did. More
by Nancy Brown
Employees Worked With
Andy Bellian, Steve Workman
