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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,342 Reviews

5,342 Reviews of Klaben Ford Lincoln - Service Center

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January 27, 2024

Derek was so helpful in keeping me up to date on what was going on with the repairs to my Jeep. I was very pleased working with him and the repairs to my Jeep. I highly recommend Klaben for purchasing a ve More

by amoneypennymrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

Received a recall notice in the mail for my MKZ. Called and spoke with Jessica and she set up everything with no problems and the repair was made in my driveway 2 days later! Mobile tech was on time More

by cro0975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Meacham, Michael Albritton
January 26, 2024

Easy and quick The tech was very knowledgeable and personable. They were fine in no time at all! More

by BILLDEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mathes
January 26, 2024

Mike Brandvold makes working with your service department a pleasant experience. Good overall appearance of service area. More

by DROULE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2024

My escape was due for an oil change, Rachael called me and asked if I wanted an appointment. She set me up to have the maintenance done at my home.... in Parma! While they were here the crew fixed a recal More

by copperdragon1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Joe French and all of the service technicians including Mike were so helpful and thorough that they put customers at ease. They went up and beyond to make sure my car is safe. More

by frenchpatricia196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Buy a vehicle and don’t expect anything afterwards. Been waiting on a replacement for my defective ford f150 for months. Don’t expect anything from the people who sold you the vehicle or by other dea More

by Gbrustoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Alcorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. We ask for this through several venues share it with our entire organization as it is very important to us. After reading your comments I empathize with your frustration and truly just want to help. I was unable to reach you by phone earlier. Might I have just a few more minutes of your time to gain additional insight and find a way to speed things up for you? My personal contact information is below. It does not look like we have seen the vehicle since it was purchased. If we have failed in following up in some other way, I look forward to personally apologizing and finding a way to help get your concern resolved. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – sbradfor@klaben.com – (216)337-1005

January 25, 2024

very friendly and customer oriented when Mona is working the Joe takes me and he is great as well all the techs are great willing to help great teamwork More

by KEZ812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Very pleased with Mona. She is absolutely awesome, She handled everything quickly and found some discounts that I was eligible for.Klaben is GREAT!!!! Scott Valcanoff More

by scottvalcanoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2024

Simply. The. Best. Mona is knowledgeable and efficient and keeps her customers informed throughout the service process. I have used Klaben’s Service Depart More

by CMCBSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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