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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,709 Reviews

4,709 Reviews of Klaben Ford Lincoln - Service Center

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December 23, 2022

my appointment was at 1:40 and I was received on time and Mona checked everything and directed me to the lounge area, With in 40 minutes the Edge was fixed and I was on my way. good job! More

by JECAS613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2022

Thanks to Mona. She pays attention to detail. She combined Oil change with Recall and helped me with coupon savings. She also made notes on splash guard 💂‍♀️ cautio More

by CINNYJETS47@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Crooks
December 22, 2022

Mario always treats me right. My 2 county vehicles are always maintained or fixed promptly. Even though I live less than 3 miles away from the large Ford dealer down here in Rando More

by TPMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
December 22, 2022

service center was fast with the oil change did a awesome job thank you klaben More

by boop73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

Quick Lane provided quick and courteous service. I didn't realize it was connected to Klaben. I took my old car to the Klaben body shop on the other end of 59 in Ravenna and they were awesome, too. More

by crystalsabik13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

This is probably the best Dealership I have ever been to, because of the professional astmosphere and excellent customer service.they definitely go the extra mile to keep me informed about everything. More

by mmaymitro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Burghardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2022

Brandon was very helpful, polite, and professional. He answered my questions and had a great sense of humor. More

by Jg77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Joe French pointed out to me that I had unused Klaben Loyalty link points that we had unused. I had thought they expired after our lease was up. But Joe was kind enough to point that out to me. Was mu More

by JJCLARK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Brandon was very thorough and explained everything to be done with my vehicle. He addressed all of my questions and provided recommendations as to my next steps with options for ordering tires. More

by jlvitti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Everyone at the dealership is friendly, charismatic, and extremely helpful when trying to understand what is going on with your vehicle. More

by Trentnewsome01
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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