Koeppel Ford

The worst experience I have ever had while purchasing a vehicle. 2nd time I bought a car from Koeppel Auto Group. The first time was a good experience, although it was for a different brand. I remained a S vehicle. 2nd time I bought a car from Koeppel Auto Group. The first time was a good experience, although it was for a different brand. I remained a Service client for 8 years at Koeppel spending the value of a car on Service throughout that time period. This time around when my wife and I bought a car from Koeppel Ford, it was truly an excruciating experience. A 4 Day process that should of taken a few hours. Our salesmen was new and did not know the answers to many of my questions. It is okay not to know the answer if you are new, you should ask someone who does.. Here is our experience. Day 1 : We knew the car we wanted and mentioned that I had been a Koeppel customer for 8 years, if they can offer us a discount for being such a loyal customer. After my salesman spoke to his manager Wes Hamden, we were offered $500 which I was told was for being a Koeppel loyal customer. I later found out that this had nothing to do with Koeppel, it was a $500 rebate from Ford that anybody who buys a car from dealer available inventory before March 31st is entitled to. Furthermore, I mentioned that my wife works for a specific company and there should be a discount. They said there is no discount for that company. After doing a little research on our own, we found out that the company is a Ford Partner and part of qualifying Plan that would give us a discount. However when we mentioned this, they did not honor the discount on the vehicle. This was in contradiction to what was listed on the ford partner website listing Koeppel Ford as participating with the discount on that particular vehicle. Furthermore, I asked Wes Hamden, the sales manager and my salesmen Mirza what the lowest APR is currently being offered for the vehicle. None of them would give me a straight answer, they danced around the question before finally saying that Ford's APR rate will be somewhere around 7.9% APR. that I should go through alternate financing methods for a better rate. After the 1st day, I did my own research and found out that Ford has 0 APR for 48 months and 0.9 APR for 60 months, so I did the preapproval online and qualified instantly. There was a way to send my pre-approval to Koeppel, which I did. I mentioned this to my salesmen on the 2nd day, and he had no response. Not only that, my credit was run again through other types of financial institutions. My impression is that they discourage financing through Ford so they can offer you some alternate method which might get them kickbacks. Even though there were red flags, we really wanted the car and continued with the transaction because it was a limited edition car. On the 3rd day, the day we bought the car, we had an appointment at 4pm. It took 7 and a half hours for the the transaction to be completed, which is completely ridiculous. It was the end of the month. Which is typically the busiest day of the month for every dealer, so why not hire some extra help on that day every month. Our time is very valuable to us, why did you waste out timel? My Salesman kept pressuring us to switch the insurance on the car even though I had concerns and told him I wanted to talk to the finance guy first to make sure we would be getting the 0 percent financing or else there would be no reason to transfer the insurance. My sales person left us sitting in the showroom for 45 minutes to an hour while he inspected the car and prepped it to bring over to our location. We had an appointment for 4pm. Why wasn't the car ready for us. We even had to go back a 4th time because they could not get our license plate off. On that 4th day our salesman offered free crossbars with complementary installation for the roof rack, I took him up on it, but after reviewing the Window Sticker. I realized it was something that I already paid $340 for when I purchased the car but it had not been installed. Pretty Tacky for a company to offer me something that I already paid for, that comes standard on the vehicle I purchased. I was so disappointed with the whole ordeal. I emailed the owners of the company and cc'd the customer Loyalty Manager. The owners did not respond. The customer loyalty manager showed no loyalty. I gave this company 8 years of business, they did not show me that they valued my business. I love the car, not the business I bought it from, never again. More

Horrible Experience! Do NOT trust this dealership! They pull out all the stops during the sale and initial survey process. After that, they will take back every promise ma Do NOT trust this dealership! They pull out all the stops during the sale and initial survey process. After that, they will take back every promise made. They allow their employees to outright lie to cover up their own incompetence. They don't take/return your phone calls and assume no responsibility for their errors. I have purchased several Fords during my lifetime and this has, by far, been the worst experience I have ever had with a dealership! I will not ever use this dealership again or recommend them to anyone. Don't do it... take your business elsewhere! More