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Koeppel Ford
Woodside, NY
428 Reviews
Dedicated to delivering a truly exceptional customer experience to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 428 reviews
July 27, 2023
Well run, comfortable, pleasant and helpful staff! Great selection of vehicles. Very happy with experience. Great selection of vehicles. Very happy with experience. More
by glenn.godin
Employees Worked With
Helpful July 19, 2023
Recall nightmare beware. Vehicle taken for recalls. Car returned with damage right side rims- front and back wait a week to take back car to repair. After right side right f Vehicle taken for recalls. Car returned with damage right side rims- front and back wait a week to take back car to repair. After right side right fix (waited 6 days) I got my car with the right front side rim crack. Dealer took images and when review the rims show scratches but no crack and even with the images they deny to fix right side rims. Hope no one has to deal with a similar issue. Please make sure takes picture of your vehicle when drop off and check your vehicle when pick up. More
by xsacta
Employees Worked With
Prefer not to Name any person
July 16, 2023
Mr. Jose Rodriguez was Excellent !!! Treated me with respect….. I bought a 2023 Ford Raptor, he took his time and went over all the functions of the vehicle. He took his time and made sure I understood respect….. I bought a 2023 Ford Raptor, he took his time and went over all the functions of the vehicle. He took his time and made sure I understood everything. Professional all the way through the sale. I would definitely recommend Koeppel Ford. More
by bval525
Employees Worked With
July 02, 2023
Michael P. Great guy. Takes good care of you. Call him to buy your car Great guy. Takes good care of you. Call him to buy your car More
by Elephantmo123
June 12, 2023
Bought a Ford Bronco Sport from Mirza - he made the process very easy and I would highly recommend working with him / Koeppel for anyone interested in buying a Ford. process very easy and I would highly recommend working with him / Koeppel for anyone interested in buying a Ford. More
by cortlandww
Employees Worked With
May 25, 2023
The sales and delivery process was difficult from the beginning. The service is where things get really ugly. When I showed up for an appointment to do regular maintenance on my vehicle, the represent beginning. The service is where things get really ugly. When I showed up for an appointment to do regular maintenance on my vehicle, the representative stated that they would not honor my maintenance agreement and that oil changes are extra. (I bought a Ford Premium Maintenance Agreement from this dealership.) They told me i could wait an hour and talk to sales about this. So far, no one has returned a phone call or email and have refused to honor the plan they sold. Sales - it a service issue... Service - no such thing exists... it is an hour and a half each time I go there round trip and they cannot even be relied on to do the scheduled basic service. Who has time for this nonsense? More
by jolly_orangegiant
Employees Worked With
April 22, 2023
Mirza made the process of buying a new vehicle extremely easy. Recommend Koeppel for anyone in the market for a car. easy. Recommend Koeppel for anyone in the market for a car. More
by AS
Employees Worked With
April 07, 2023
AWFUL SERVICE, STAY AWAY. Waited 4 months for an appointment on a recall; car sat for three days before they looked at. Then Koeppel identifeid major engine problems, although Waited 4 months for an appointment on a recall; car sat for three days before they looked at. Then Koeppel identifeid major engine problems, although car running fine and was just inspected. Then I had to pay another mechanic to fix their work. Reached out to the manager, Crawford, and he never repsonded . Service staff do not commuincate well, unmotivated and appear generally unhappy. Have to repeatedly reach out to Koeppel to get anything done. Go to another dealer who wants your business. More
by jeffrey.l.dunetz
Employees Worked With
Crawfor Bazil
March 27, 2023
Terrible service don’t take your car here . Bought my vehicle to be service got it back with scratches and scrapes to the exterior. the interior was filthy and stained with handprints.They Are Bought my vehicle to be service got it back with scratches and scrapes to the exterior. the interior was filthy and stained with handprints.They Are terrible in communication.Will dodge your calls and never give you updates on what is going on with you vehicle.Never heard a word from them kept my car for 3 months. More
by theladyv91
Employees Worked With
March 27, 2023
Excellent customer service! Bought a car from out of state and they made the whole process easy and seamless. Highly recommend! Bought a car from out of state and they made the whole process easy and seamless. Highly recommend! More
by lbwath01
Employees Worked With
