Koons Ford of Annapolis

I had an appointment for oil change and tire rotation. Appointment still took over 3 hours. Appointment still took over 3 hours. More

Mike has been my service advisor for longer than I can remember, through multiple Explorers purchased at Koons. Every one was driven for over 100,000 miles and Mike always looked out for my interests thro remember, through multiple Explorers purchased at Koons. Every one was driven for over 100,000 miles and Mike always looked out for my interests through all the mileage levels--he's #1 in my book! More

Unfortunately this last experience left a bad taste in my mouth. I scheduled a Quick Lane visit for my truck in person with Paula. While I was there, I asked that Earl get pre-approval for tires from my fl mouth. I scheduled a Quick Lane visit for my truck in person with Paula. While I was there, I asked that Earl get pre-approval for tires from my fleet mgmt. company, and gave Earl the exact model tire I wanted. A few days later Earl advised me he had no source for those tires, so I told him I would pass on the tires and get them else ware. When I brought the vehicle in, I told the service advisor (I believe it was Kaleb) to forget about the tires, and that I would be waiting for the Quick Lane service. After several hours go by with the vehicle not being complete and no update, I walked back to check with Dave Smith, he advised the Quick Lane service was done, but they were waiting on tires...I was not happy, and told him it will not be getting tires and to go ahead and finish it up. The next day, I get an email from my fleet mgmt company asking for approval for the tires, as well as several other "upsell" items your SA decided to try to float through which I obviously declined. So basically I was sitting in your waiting room for hours, and would have never received any info from your SA, and he would not have received an approval that day due to the complexity of that process. I expressed my frustration Earl and I believe we came to an understanding going forward, but if one of your SA's ever take it upon themselves to pull that stunt again (trying to get approval from my fleet mgmt company for additional services without talking to me first), I will never set foot in your dealership again. After many years using Koons for new vehicle purchases and service, and many very positive reviews it pains me to have to submit the review. Tom More

Chuck was great, helped me to find what I was looking for, I couldn’t be happier with Koons and my sales rep for, I couldn’t be happier with Koons and my sales rep More

The dealership is not keeping me informed about when the parts that were ordered will be in. It's been over 30 days now parts that were ordered will be in. It's been over 30 days now More

Left 2 messages. Calls never returned. Then got text that car was text. I called service manager and recalls had not been fixed. So lost car for another day got a Calls never returned. Then got text that car was text. I called service manager and recalls had not been fixed. So lost car for another day got another text car was ready. Picked it up and it was a mess. Then had to bring it back an hour later and tire pressure light went in. Rear tires were very low. Service manager said sorry and said thru would have been happy to say car if I asked. At Britt dealership, tjey always wash it and offer me a loaner. It was a bad experience and no one seemed to have any answers about anything g that went wrong. More

They have been taking great care of my vehicle for years now. I don't see how it could be better. now. I don't see how it could be better. More

We have dealt with Chuck multiple times. Chuck is always professional, knowledgeable and courteous. Chuck always ensures we have an excellent experience! Chuck is always professional, knowledgeable and courteous. Chuck always ensures we have an excellent experience! More

I had a dollar figure that management wouldn’t meet in order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard order to make the sale. I told Ameen to meet me in the middle and he figured out a way to make it happen. Not every sales person will work that hard to make the buyer happy. Great job! More

Scheduled an appointment for a recall for my 2025 ford explorer SUV. Dropped off the vehicle at 6:30am day of service appointment. Returned at 3:00pm and service advisor told me my vehicle had not been se explorer SUV. Dropped off the vehicle at 6:30am day of service appointment. Returned at 3:00pm and service advisor told me my vehicle had not been serviced. This is unacceptable!! Service manager apologized and really had no reason why my vehicle had not been checked within the 4 hours I was told at appointment. More