Koons Ford of Annapolis

The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

Koons Ford has always provided great service. Mike Treas helped me understand the issue and repairs needed. Timely was essential and quality work made my Grand Marquis run like a top. Thanks, M Mike Treas helped me understand the issue and repairs needed. Timely was essential and quality work made my Grand Marquis run like a top. Thanks, Mike Chester More

Did not purchase vehicle at this dealership but the service maintenance and service advisors are knowledgeable service maintenance and service advisors are knowledgeable More

Excellent service, as usual from Mike Treas. He takes pride in providing the best experience for customers and is an asset to the Koons team He takes pride in providing the best experience for customers and is an asset to the Koons team More

Mike Treas in the service department at Koons Ford of Annapolis always provides excellent service. He takes pride in providing the best experience for customers and is an asset to the Koons team. Annapolis always provides excellent service. He takes pride in providing the best experience for customers and is an asset to the Koons team. More

Took my truck in for an oil change, tire rotation, and to fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needi fix the fan on the heat that only blew air when on "high". The oil change and tire rotation were done (in addition to a gasket on the oil pan needing replaced, which was fine)...BUT they also told us that there was a problem with the emergency brake that needed to be fixed too. All in it was more than $2500. The fan "fix" worked on the way home from the dealership but then didn't work the next day. When we called the next day to let them know, we were told that it would cost extra to have that fixed. When we reminded them the fan was one of the initial reasons we brought in to be fixed, we were told that they didn't replace the right part to permanently fix the issue. $2500+ later and the main issue wasn't fixed and we were told simply that we should just be happy with what they did and that they gave us a discount on the parts they did replace. After more than 10 years as car purchasers and service department customers, even for vehicles not purchased there, we will never, ever return to Koons for service or to purchase anything, nor will we be referring anyone to you for sales or service. If this is how your so called VIP customers are treated, I can't imagine how poorly you treat new customers. More

Thank You for an Excellent Service Experience Koons Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire experience was professional, efficient, and clearly centered on customer satisfaction from beginning to end. Please share my special thanks with your Service Manager, Mr. Earl Moselby, whose leadership and professionalism were evident throughout the process. His attention to detail, clear communication, and commitment to high-quality service truly made a positive impression. I was pleased to leave a five-star rating and will confidently recommend Koons Ford of Annapolis to others based on this excellent experience. Thank you again for your dedication to providing exceptional service and for maintaining such a high standard of care for your customers. Sincerely, Dr. KM Graves More

Dealership still unable to resolve problem with a slow tire leak. also, no loaner cars available. Until issues resolved I would not recommend this service center tire leak. also, no loaner cars available. Until issues resolved I would not recommend this service center More

Professional - top to bottom! Thank you Evan for the service and professional attention. I will be back! Mike McGeeney Thank you Evan for the service and professional attention. I will be back! Mike McGeeney More

We came looking to replace our helplessly old pick up and found a perfect F150... found a perfect F150... More