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Koons Ford of Annapolis
Annapolis, MD
1,626 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,626 reviews
August 13, 2025
Very pleased with the Dealership made the purchase process very painless. The financing was a breeze. process very painless. The financing was a breeze. More
by jcecere
Verified Customer
August 13, 2025
Mike Treas always provides top notch service. He's always attentive to our needs and carefully explained the 3 plus days delay it took to get replacement exhaust system parts from Koons' supplie He's always attentive to our needs and carefully explained the 3 plus days delay it took to get replacement exhaust system parts from Koons' supplier. More
by RJMORGAN1947
Employees Worked With
August 13, 2025
Very quick service and very friendly even offered a car wash but would require more wait time. wash but would require more wait time. More
by dwest49221
Employees Worked With
August 08, 2025
It should not take 3 to 4 hours for an oil change. Need to be more efficient Need to be more efficient More
by CUZBRILES
August 07, 2025
The quality of the work is fine but this place just never calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is co calls you back nor do they pick up their phone. The condition that my car came back (after a $7200 engine replacement) was unacceptable-it is covered with tree sap and the Service Manager still is not calling me back to rectify the situation (I.e., take the sap off). I have left 4-5 messages, the last one begging him to call me. NO RESPONSE!! I have had it with Koons Ford of Annapolis. More
by BJW
August 07, 2025
Worked with me to find intermittent problem. When after serveral days of trying to get a hard failure without success, they suggested and performed a hard reset on the entire system, which so f When after serveral days of trying to get a hard failure without success, they suggested and performed a hard reset on the entire system, which so far has fixed the problem. All at no cost. Great service and friendly staff. More
by gumper
August 06, 2025
Great service from the mobile unit. He finished up the recall work in short time after arriving. He finished up the recall work in short time after arriving. More
by Ccavey
Employees Worked With
August 05, 2025
Their work is quality but their communication gets an “F”. You can leave a million messages and not one will be returned. The Service Dept., needs to work on this. “F”. You can leave a million messages and not one will be returned. The Service Dept., needs to work on this. More
by Bjwarschawski
Employees Worked With
July 30, 2025
Kept me informed and called when it was done. It was a much better experience from the last timed. The lady behind the snack counter was absolutely delightful!! It was a much better experience from the last timed. The lady behind the snack counter was absolutely delightful!! More
by UP4SUNSHINE
Employees Worked With
I didn't work with any of the employees listed
July 30, 2025
The transaction went very smoothly and had it wrapped up quickly. Got the added equipment installed fast. quickly. Got the added equipment installed fast. More
by solstice1981
Employees Worked With
