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Koons Ford of Annapolis
Annapolis, MD
1,626 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,626 reviews
July 29, 2025
They are very friendly. They took there time with me and may sure I understand when I had any questions. They me feel like I matter and apart of family. They were very welco They took there time with me and may sure I understand when I had any questions. They me feel like I matter and apart of family. They were very welcoming. I felt very blessed. I felt no pressure and I felt like I could trust them with me for me trust is huge. They were not just selling me a car but they were looking out for my family and what I needed. I glad when I prayed. God lead me to Koons Ford of Annapolis. I'm so blessed. Thank you for making me feel so apart. May the God I serve bless Koons Ford of Annapolis family. More
by lindawash116
Verified Customer
July 29, 2025
great experience - thank you Darrick! I would recommend this dealership to others and would welcome opportunities to do so. I would recommend this dealership to others and would welcome opportunities to do so. More
by Frank Martien
July 29, 2025
thank you. i only hope that when the car has a problem that Koons Ford will give me their immediate attention. i only hope that when the car has a problem that Koons Ford will give me their immediate attention. More
by bandb94
Employees Worked With
July 28, 2025
always good service with this dealership no need to continue this survey [service is very good continue this survey [service is very good More
by LORETTA.FULLER
July 28, 2025
Had an enjoyable experience buying a used Honda (at the Ford Dealer). Staff was engaged and fun. Good support throughout. Ford Dealer). Staff was engaged and fun. Good support throughout. More
by timothy.erickson
Employees Worked With
July 26, 2025
Mike TREAS and his team are always professional and helpful. Over the years I have trusted them with every vehicle I’ve purchased from ford dealership. helpful. Over the years I have trusted them with every vehicle I’ve purchased from ford dealership. More
by LADY0926
Employees Worked With
July 26, 2025
New tires , afterwards truck vibrated at over 65 mph From out of state. Had tires rebalanced at local dealer and every tire was out of spec. mph From out of state. Had tires rebalanced at local dealer and every tire was out of spec. More
by JOHN.OHARA861
Employees Worked With
July 26, 2025
Very disappointing experience. I purchased a bed cover as part of a sale, but it was not in stock at the time. The dealer agreed to order it and call me when it arrived so I cou I purchased a bed cover as part of a sale, but it was not in stock at the time. The dealer agreed to order it and call me when it arrived so I could return for installation. When the cover came in, I was surprised to learn that the salesperson—who admitted he had never installed one before—was the only person available to do the installation. Only after the cover arrived did he inform me that other departments at Koons Annapolis would not install it because I hadn’t paid for installation. At no point during the sale was I told I’d need to arrange and pay separately for installation, or that an untrained salesperson would be the one installing it. That’s not something a typical customer would expect—especially when the dealership has trained technicians on site. I explained my concerns to Brandon, but he offered no alternative other than installing it himself. Now I’m left with a bed cover that I must pay to have professionally installed elsewhere, costing several hundred more dollars. I would not recommend trusting this sales team More
by dsomm001
Employees Worked With
