Koons Ford of Annapolis

Good mechanics but second time was told it would take longer than the advisor initially stated. The service manager needs to work on 2 important items. One is to not overbook times so that customers ca longer than the advisor initially stated. The service manager needs to work on 2 important items. One is to not overbook times so that customers cars do not sit for over an hour waiting to go back into the shop. Second is that the advisors need to be trained to work as a team. It is inefficient to run a business where 3 customers are waiting to talk to one advisor while 4 others are not busy. I find this perplexing after purchasing 2 cars here to not be teated with more respect. Also if you are going to keep customers waiting longer than they should it would be nice to supply some healthy snacks in the kitchen. Good luck! More

I took my recently purchased 2021 Bronco Sport to Koons for an open recall/60,000 mile check up. I will never go back. They did an oil change (that the service manager and I agreed did not need to be done, for an open recall/60,000 mile check up. I will never go back. They did an oil change (that the service manager and I agreed did not need to be done, since I had one done 3 weeks prior); of course I got charged for it. They replaced the battery (but failed to update it in the Carfax report) as part of the recall. I realized several days later that the battery was NOT bolted into place, which was extremely irresponsible, and incredibly dangerous. Finally, I had my air filter replaced, and they knocked my air intake sensor loose, causing my check engine light to come on. Overall this was an incredibly frustrating and disappointing service appointment. More

Scheduling online was easy, our service representative was courteous, and the service was completely timely. was courteous, and the service was completely timely. More

Easy on line scheduling. Good Service Advisor. Need to value reservation times and give them priority. I sent Ford a long feedback survey from my last visit and have not Good Service Advisor. Need to value reservation times and give them priority. I sent Ford a long feedback survey from my last visit and have not yet gotten a response. More

The most amazing dealership ever! Very attention and patient during the buying process. Would highly recommend! Very attention and patient during the buying process. Would highly recommend! More

Great professional service. Service was preformed as requested and seems to be great. Highly recommend . Service was preformed as requested and seems to be great. Highly recommend . More

I had a great car-buying experience. Everyone involved was helpful and I am happy with my purchase Everyone involved was helpful and I am happy with my purchase More

I had an appointment for 8am. There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped thro There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped through hoops to get my truck pulled in for service. I was the last one in the waiting room after every other customer had gone and left. It was obvious that my appointment was overlooked for forgotten. The gentleman handling checkin sincerely apologized. I haven't had an issue at Leonardtown Ford nor at Koons Ford of Baltimore. The other locations get me in on-time and out within 1 to 1.5 hours tops. I don't see why I should return to this location. I've been a Ford owner since 2017. This location was a severe disappoint to me. -2024 Ford Raptor R More

Someone is always willing to assist. Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated and that something was connected to the tailgate to all it to open. Did not give permission for that update. More

Best car shopping experience I have ever had in the 10 plus vehicles I have purchased. Everyone was very patient with me and my wife. Phat Yuth took the time to explain everything on our new vehicle and plus vehicles I have purchased. Everyone was very patient with me and my wife. Phat Yuth took the time to explain everything on our new vehicle and answer all of our questions no matter how off the wall it might have been. If you are shopping for a vehicle make sure you find Phat Yuth. More