Koons Ford of Annapolis

Very nice and friendly people. They work hard to please their customers and do the repairs correctly They work hard to please their customers and do the repairs correctly More

Accommodated me as a last minute walk-in. Service completed promptly. Always cordial and courteous. Recommend for Ford owners. Service completed promptly. Always cordial and courteous. Recommend for Ford owners. More

Earl and his team are respectful. Earl took the time to understand my service needs for my new vehicle and exceeded my expectations during this service. Earl took the time to understand my service needs for my new vehicle and exceeded my expectations during this service. More

Great honest people. Mike is great would go back without a second thought. Finally a dealer you can trust! Mike is great would go back without a second thought. Finally a dealer you can trust! More

Expeditious and prompt service. Paula was extremely helpful on the telephone. The service personnel were all courteous. Paula was extremely helpful on the telephone. The service personnel were all courteous. More

Got an appointment quickly, work completed the next day. Mike is always helpful and keeps me informed Mike is always helpful and keeps me informed More

Excessive delay in mailing the certificate of origin after dealer received full cash via personal check payment day of delivery. 4 weeks to deliver certificate of origin yet was reassured multiple time after dealer received full cash via personal check payment day of delivery. 4 weeks to deliver certificate of origin yet was reassured multiple times during day of purchase that it would be sent 10 business days overnight to my home address. Summary of experience:Too many individuals not following thru on either call backs or getting the certificate out when they said they would. Called on a Friday 2 calendar weeks after purchase and full payment. Registration agent said she would send it out on following Monday. Called next Tuesday and left message as no one picked up. Called again Wednesday before Thanksgiving and left another message, again no callback. Called again Saturday and finance agent found the CO sitting on the registration agent desk, and said she would follow up to ensure it was sent on Monday. I called on Monday and left message and finally received 1st call back from General Manager. He said would look into it and did call back that it would not be sent until Tuesday. I called again on Tuesday and did talk to original registration representative who said she placed it on the front desk last week to be picked up, but no one picked it up inferring she did her job. This is challenging to understand as it would assume no FedEx pickups for 3 business days at a dealership such as Koons Ford. I asked if it was a breakdown in process or someone wasn’t fully framing the miss. I then asked to be sent to General Manager and was sent to his voicemail box. I left a message to ask for callback and provide my experience. I have had no one callback, hence the rating of large dealership with employees not taking accountability for the end customer experience and passing the issue around. Classic large organization and dealership experience. Low expectations were met. Happy to provide anyone specific dates, times and individuals communicated which I interacted with. This will be devoid of emotions and focus on dates and customer expectations set by employees, if there is an intentional effort to sincerely improve customer experience. If this is a canned process no intentionally acts on, then no need to invest either my time or the dealership’s time. More

Mike continues to provide great service and has for years for my cars. Thanks mike for my cars. Thanks mike More

Charlita helped me review the car and was quite knowledgeable about all of the buttons and dials. The finance department put the expected amount of on the deal and we came to a good deal together. knowledgeable about all of the buttons and dials. The finance department put the expected amount of on the deal and we came to a good deal together. Thanks! More

Just an average dealership, wait, wait, wait and no communication from the service writer. Unsatisfactory communication from the service writer. Unsatisfactory More