Koons Volvo Cars White Marsh

Larry is so incredibly helpful. There was a bit of a scheduling snafu - the automated system booked an appointment, but I didn't actually need to be there. He was incredibly apolo There was a bit of a scheduling snafu - the automated system booked an appointment, but I didn't actually need to be there. He was incredibly apologetic, unnecessarily so, and we made the most of my trip to make sure my car left in tip-top shape. Always a pleasant experience with the folks here. More

I felt like the President they was very proactive i will do business in the future with koons Volvo of whitemarsh do business in the future with koons Volvo of whitemarsh More

My routine maintenance appt. was smooth. The environment is nice when waiting for your vehicle. Customer service I received was good. I was informed of items that needs to be ad was smooth. The environment is nice when waiting for your vehicle. Customer service I received was good. I was informed of items that needs to be addressed. More

A.J. is very professional. He cares about the customer experience. I was extremely satisfied with my service appointment. experience. I was extremely satisfied with my service appointment. More

I had a terrific experience with all that I had the pleasure of dealing with at Koons. They kept there word! pleasure of dealing with at Koons. They kept there word! More

Larry is great. Explains things in terms that a non-mechanic can understand. He's the reason I come back. Explains things in terms that a non-mechanic can understand. He's the reason I come back. More

Flawed online reservation system resulted in delay of vehicle pick up. Valet pickup was seamless once rescheduled same day. No review of original appointment reservation (placed a week ahead of time) m vehicle pick up. Valet pickup was seamless once rescheduled same day. No review of original appointment reservation (placed a week ahead of time) meant the vehicle was booked for a different service than what was actually needed. During the call with Larry, the quickly recommended service (that was 4x the cost of what was booked) was then changed to an oil change. During the call, there was confusion in ownership of the vehicle. Oil change completed and valet returned the vehicle on time like promised, but with oily handprints on the exterior and oily fingerprints on the interior. More

Kevin, Kayla, and the team were great to work with! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! More

This is the second time I have had AJ as my service advisor. He was professional, yet friendly when I called for estimates over the phone. He was also patient with me. When my wife and I show up for th advisor. He was professional, yet friendly when I called for estimates over the phone. He was also patient with me. When my wife and I show up for the service he is very kind to both of us. That will keep us coming back. More

It is a pleasure to work with Larry. He always give straightforward advice and I trust his opinions. He always give straightforward advice and I trust his opinions. More