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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Employees
Reviews
Vehicles
4.7
574 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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5395 Nottingham Drive

White Marsh, MD

21162

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Showing 574 reviews

August 04, 2026

Very informative and helpful with services. Extremely professional service was provided by all departments. Definitely satisfied More

by jlmclendonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mcmillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Biscotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Harley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabbie Andolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Koons Volvo Cars White Marsh responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 03, 2026

Terrible service. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. More

by baze1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ McMillen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2026 -

Koons Volvo Cars White Marsh responded

Baze, I'm truly sorry to hear about your experience with our service. We strive for honesty and reliability, and it's clear we fell short this time. Thank you for bringing this to our attention; we will address the communication issues and ensure our team provides the trustworthy support you deserve. Please reach out to us directly so we can resolve this matter and regain your trust.

August 03, 2026

friendly staff. knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due More

by kaleenaharlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2026 -

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team’s friendly approach, expertise, and quick turnaround made your Volvo XC90 Recharge Plug-In Hybrid service seamless. We’re glad the reminder about your next scheduled maintenance was helpful. We look forward to your next visit.

August 03, 2026

Great experience. Joey is honest and I appreciate his transparency. He is always friendly and available when I have questions. Rare to find a trustworthy mechanic this More

by laylaboxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2026 -

Koons Volvo Cars White Marsh responded

We’re thrilled Joey’s honesty and helpful approach made your service visit so positive. It’s great to know you can rely on his judgment with your XC40. Thank you for trusting our service department.

August 01, 2026

We enjoyed working with our salesman Chris Walker and got the Volvo V 60 we wanted at a fair price. Took a bit of haggling ton get a fair price for our trade in.a More

by robert.dezube
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Koons Volvo Cars White Marsh responded

Thanks for the five-star rating and congratulations on your new Volvo V60 Cross Country. We’re glad Chris helped you secure a fair price on both the vehicle and your trade. Enjoy your Cross Country and let us know if there’s anything else you need.

August 01, 2026

I appreciated the clear communication and getting me in and out in a timely manner. More

by dzeller99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your thoughts on your Volvo S60 service. We’re pleased to know the communication was clear and your visit was efficient. We appreciate your feedback and look forward to helping you again.

August 01, 2026

Michael Dorsey provided a great sales experience along with Rob McGinness and Sharon Biscotti providing the final review and documentation support. Highly recommend this great team! More

by markhlafleur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob McGinness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Biscotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for recommending our team, and we’re delighted Michael, Rob, and Sharon supported you through purchasing your used Volvo XC90 Recharge Plug-In Hybrid. We hope you enjoy every drive in your XC90.

July 31, 2026

I got my vehicle in and out and Joey was always communicating with me and letting me know about the status of my vehicle. More

by ehermoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mcmillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob McGinness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Biscotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Harley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Greg
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Aug 01, 2026 -

Koons Volvo Cars White Marsh responded

We’re glad Joey’s updates kept you informed during your Volvo service and that you were in and out smoothly. Your five-star rating means a lot to us. We look forward to assisting you again.

July 31, 2026

This service was excellent. They explained everything and when there were fees that I didn’t understand, they went ahead and credited them off. Highly recommend they treated me More

by photojess25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your thoughts on your Volvo XC60 service. We’re glad our team explained each step and credited those fees for you. Aj and our staff appreciate your recommendation and the trust you placed in us.

July 31, 2026

Everything was great! I waited for the first time and was informed of the status throughout the process. More

by lovetusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your feedback. We’re glad you appreciated the updates during your Volvo service and found the wait comfortable. We look forward to assisting you again.

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