Koons Volvo Cars White Marsh

The whole experience with this dealer was first class from start to finish. I would definitely buy another car here. from start to finish. I would definitely buy another car here. More

I called in on a used 2022 Tesla Model X Plaid and spoke with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. The finance manager told me that it was a dealership policy to do a hard credit pull on all purchasers even though you were not getting financing at the dealership. I reluctantly agreed and was then told that they would not ship the car unless I got financing from them and if I paid cash as I intended that I would have to pick up the car myself. The finance director told me to consider their financing and assured me that he would not pull my credit again. The terms the finance director got were awful, he made wise cracks about my "lack of car credit" which was a lie, and just made the experience awful. I chose not to do business with these folks. Months later I discovered that they pulled my credit several times which negatively effected my credit. This dealership and the finance manager especially are in my opinion not trustworthy. More

Robert was a great salesman, was very knowledgeable about the vehicle. Excellent experience all around. the vehicle. Excellent experience all around. More

Very easy to do business with. Lexi is the best salesperson and Rachel was great with her follow up. Claron made the process easy. Lexi is the best salesperson and Rachel was great with her follow up. Claron made the process easy. More

Excellent service, I knew the status of the service at every step by text or phone call. Car was ready and cleaned as promised. every step by text or phone call. Car was ready and cleaned as promised. More

Poor communication between the service representative and me. Took a week for a estimate I knew nothing about. me. Took a week for a estimate I knew nothing about. More

Horrible! Felt pressured. While going over pricing, some fees were added in after negotiating trade in deal "Shady". Sales manger said we could rip up the con Felt pressured. While going over pricing, some fees were added in after negotiating trade in deal "Shady". Sales manger said we could rip up the contracts when we brought in our trade ins if we didn't like the deal but the contract paperwork stated other wise. We already had preapproval with a dealer lender but they kept running our credit through different banks after we asked them not too. Sales person was not professional after we walked out. Waste of time, will not recommend. More

Purchased my Volvo XC90 November of 2020, and just hit 30,000 miles. We also went ahead with the prepaid maintenance packages as well as the added interior/exterior warranty, and we could not be happier. 30,000 miles. We also went ahead with the prepaid maintenance packages as well as the added interior/exterior warranty, and we could not be happier. Having mainly dealt with Yvonne in the service department, taking my car in for maintenance, issues, or service has never been so stress free. I know every time I go in that I’m going to be treated like royalty and my car is 100% cared for. I could not be happier with our choice of Koons Volvo in Whitemarsh, they truly take care of their customers and will ensure that you leave with 0 concerns and questions left unanswered. More

First time to use the complementary concierge valet service and it was seamless and very convenient. Valet staff were very friendly and patient. I was very happy with the sun shade repair which went wi service and it was seamless and very convenient. Valet staff were very friendly and patient. I was very happy with the sun shade repair which went without any issues and was done efficiently. More

Larry Bond provided excellent customer service skills. Welcomed me upon arrival with positive attitude and was friendly. He communicated what my issue was and ask if that was correct and if there was any Welcomed me upon arrival with positive attitude and was friendly. He communicated what my issue was and ask if that was correct and if there was anything else he could help with. He provided me with all logistics to support my wait for vehicle and would be in communication with me during my stay. He was polite and stayed in communication with updates during my wait. He came to me once issue was resolved and walked me to my vehicle and Thanked and wished me great. Barry made my day with the way I was treated with kindness and compassion. More