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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Employees
Reviews
Vehicles
4.7
494 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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5395 Nottingham Drive

White Marsh, MD

21162

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Showing 494 reviews

June 18, 2026

Larry provided excellent customer service and did the best he could given the dealership ran out of loaner cars. It was definitely inconvenient - but Larry got me an Uber and we made the best out of a ch More

by janinetucker20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing about your great experience with Koons Volvo Cars White Marsh. We appreciate your business and hope to see you again soon. Thank you, Janine.

June 18, 2026

We have had nothing but excellent experiences with Koons Volvo White Marsh. Our Product Specialist, Michael Dorsey and our Service Advisor, Larry Bond always take the time needed to understand our questions More

by bmckenna5714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Koons Volvo Cars White Marsh responded

Hearing about your positive experiences with Michael and Larry made our day. They work hard to address every question and explain all available solutions. Thank you for trusting us with your Volvo, and we look forward to serving you again.

June 18, 2026

Alan was quick to diagnose the issue and work within my schedule to have it fixed in a timely manor More

by cherrys4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mcmillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Koons Volvo Cars White Marsh responded

We’re glad Alan was able to diagnose your Volvo XC90 issue swiftly and complete the repair on your schedule. Thank you for the 5-star rating and for trusting our team with your XC90.

June 17, 2026

Great job by the team in particular by Mr Bond. Very friendly and responsive to my requests More

by ROBERTOSNKALIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Koons Volvo Cars White Marsh responded

We are very happy to hear Larry provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

June 16, 2026

Kevin and Kaila are an extraordinary team! Professional, quick, accommodating service! I highly recommend them! More

by Margie711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kappauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
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Jun 16, 2026 -

Koons Volvo Cars White Marsh responded

It’s wonderful to hear Kevin and our team provided such professional, efficient, and accommodating service. Thank you for recommending us and sharing your feedback.

June 16, 2026

Came in for a software update and was in and out in the time estimated. I really appreciate the overview by the technician working on my vehicle and have high confidence that everything is as it should be More

by wpinder
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mcmillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Biscotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for bringing in your Volvo for a software update and noting the clear overview from our technician. We’re glad the timing met your expectations and that you feel confident in your vehicle’s condition. Please let us know if we can assist further.

Jun 18, 2026 -

Koons Volvo Cars White Marsh responded

Thank you again for taking the time to let us know how we did!

June 15, 2026

Always a pleasant experience at this dealership. Larry was very professional, prompt, and respectful. Looking forward to receiving services here again. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2026 -

Koons Volvo Cars White Marsh responded

It’s great to hear that Larry provided professional and respectful service on your Volvo XC60. We look forward to welcoming you back for future maintenance.

June 13, 2026

Everyone at the dealership was great. Kevin Kappauf with the Finance Team was knowledgeable, personable and a pleasure to be work with. He walked us through our options and provide insigh More

by gilbert.e.davis1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kappauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2026 -

Koons Volvo Cars White Marsh responded

It’s wonderful to hear our team provided a great experience. We’re glad Kevin guided you through your options and made the process clear. Thank you for choosing us, and we look forward to your next visit.

June 11, 2026

We had a great experience and really appreciated the communication and care. Larry was awesome. More

by Anna.allega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for the five-star feedback. We’re delighted the communication and care during your Volvo EX90 service stood out and that Larry delivered excellent support.

June 10, 2026

Everything worked out well and on time. The Joye did great job keeping me up to date with the work. More

by mechial_nadeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2026 -

Koons Volvo Cars White Marsh responded

We’re pleased your service was completed on time and that Joey kept you informed every step of the way. Thank you for entrusting your Volvo to us.

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