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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Employees
Reviews
Vehicles
4.7
410 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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5395 Nottingham Drive

White Marsh, MD

21162

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Showing 410 reviews

May 05, 2026

The process was really smooth and faster than most and I appreciate that. And I love my car More

by fgilliam30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience. We’re glad the process was smooth and efficient and that you’re enjoying your Audi. Gary appreciates your feedback and is pleased everything moved quickly.

May 05, 2026

Very disappointing experience this time. I have a luxury interior and exterior package I have purchased and I sent these attachments over however, I was told I did not purchase it and the fi More

by Sarvesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Malizia
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please reach out us directly if you'd be willing to discuss this matter in more detail. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 05, 2026

Larry was very helpful and accommodating. He explained everything to me during my visit at Koons Volvo. The facility is impeccably clean. I was offered snacks and a beverage which I declined. More

by Stalderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon biscotti
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May 05, 2026 -

Koons Volvo Cars White Marsh responded

It’s wonderful to hear Larry was so helpful and provided clear explanations during your visit. We’re glad you found the facility so clean and appreciated the refreshments offered. Thank you for entrusting us with your Volvo XC90.

May 04, 2026

Everyone at dealership went out of their way to be nice! Great customer service! Thank you. 🥰 More

by robin419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both the valets
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May 04, 2026 -

Koons Volvo Cars White Marsh responded

It’s fantastic to know our team was so welcoming during your Volvo XC90 service. We’ll let Larry and everyone involved know how much you appreciated their kindness. Thank you for the wonderful rating!

May 04, 2026

No issue with the service - everything was great - my only complaint was not having a Volvo loaner - the process and getting back and forth to Enterprise was lengthy and the car they gave me was horrible More

by thomas.lalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mcmillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us, Thomas. We truly appreciate your business and this feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail, we are always happy to help!

May 04, 2026

There was confusion about when my vehicle would be ready, but the service team stepped up and got my vehicle back to me when I needed it. I appreciate the extra effort. More

by simplystacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2026 -

Koons Volvo Cars White Marsh responded

We apologize for the confusion about your Volvo’s return timing. Joey and our service team are glad they could get your vehicle back to you when you needed it. Thank you for appreciating the extra effort.

May 04, 2026

I would like to say Mr. Dorsey is was very nice helping me out finding my new car. More

by eddieravens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Biscotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2026 -

Koons Volvo Cars White Marsh responded

It’s great to hear our team member made the process smooth as you found your used Volvo XC90. Congratulations on your new vehicle and enjoy every drive.

May 03, 2026

No wait, fast transaction, have good digital/tech system that is used during the car buying process More

by mrandmrsbrown1212
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Koons Volvo Cars White Marsh responded

Thank you for sharing how smoothly your purchase went and for noting the convenience of our digital tools during the process. Michael enjoyed helping you get into your new Volvo XC60 so quickly. We’re here whenever you need anything as you enjoy your new ride.

May 02, 2026

everything was as hard d as i expected, which is excellent since ive been coming to Koons Volvo in Whitemarsh. Larry was great , super friendly and helpful. More

by davederenzis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2026 -

Koons Volvo Cars White Marsh responded

We’re delighted everything met your expectations and that Larry provided friendly, helpful service. Thanks for trusting us with your Volvo XC60. We look forward to assisting you again.

May 01, 2026

Great experience this time at this dealership. It is a lot further away for me but the concierge service provided is a nice option More

by feliced
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2026 -

Koons Volvo Cars White Marsh responded

We appreciate you bringing your Volvo S60 to us even from afar. It’s great to hear our concierge service made things more convenient. We look forward to helping you again.

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