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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
198 Reviews
Call Service Center (410) 931-8600

198 Reviews of Koons White Marsh Chevrolet - Service Center

Sort by
September 30, 2025

I had a problem after I got my tires replaced but it was taken care of by Courtney in a timely manner thanks. More

by dap6791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

Koons White Marsh Chevrolet responded

Thank you for sharing your feedback! Courtney was happy to help resolve your concerns, and we'll be sure to share your kind words with her. See you next time at Koons White Marsh Chevrolet!

September 30, 2025

It just took a lot longer than I expected,. they did not fill all my fluids in the truck they had to take it back. More

by buckster1222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

Koons White Marsh Chevrolet responded

Thank you for your feedback. We apologize for the delay and any inconvenience caused. We’ll address this with our team to ensure it doesn’t happen again. We hope to better serve you next time. Safe travels from all of us at Koons White Marsh Chevrolet!

September 30, 2025

Brian was great he returned my email promptly and made sure everything was ready when I arrived for my appointment to have my tire replaced. More

by S_girl0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Behr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

Koons White Marsh Chevrolet responded

We are so glad Brian made the process seamless for you. Thank you for choosing Koons White Marsh Chevrolet! See you next time!

September 30, 2025

Awesome, professional, clean, no pressure to purchase, great atmosphere, from purchase to delivery great experience. More

by knewlon4304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac
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Oct 02, 2025 -

Koons White Marsh Chevrolet responded

Thank you for sharing your five-star feedback with the Koons White Marsh Chevrolet team! It's wonderful to hear that you had a seamless and pressure-free experience from start to finish. Safe travels ahead!

September 30, 2025

The service was very successful. I only had to wait about 5 minutes to be seen. I was treated with respect and the waiting room was very clean. Thought the waiting time for my vehicl More

by ugoclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hasselberger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

Koons White Marsh Chevrolet responded

Thank you for sharing your feedback. We appreciate your business, and we hope to improve the wait time at your next visit to Koons White Marsh Chevrolet! Drive safely!

September 30, 2025

1st time at Koons Service Ctr. Great experience, our Service Advisor, Nicholas was so helpful and had an upbeat personality. We had no issues whatsoever. More

by carolperry123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Guyton
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Oct 02, 2025 -

Koons White Marsh Chevrolet responded

It's wonderful to hear that your first experience at Koons White Marsh Chevrolet was so positive! We'll be sure to pass along your kind words to Nicholas and the rest of our team. We look forward to assisting you again!

September 30, 2025

was able ti get serviced on a Saturday for an oil change , first time using this dealership More

by Chaswsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

Koons White Marsh Chevrolet responded

Chaswsr, thanks for the awesome review of Koons White Marsh Chevrolet!

September 24, 2025

Christopher Szumlanski was my service person. He did a great job as always very helpful. More

by Rawsr1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Szumlanski
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Sep 25, 2025 -

Koons White Marsh Chevrolet responded

There is nothing better than a great review. Thanks for trusting Christopher and Koons White Marsh Chevrolet with your business!

Sep 25, 2025 -

Rawsr1959 responded

Shane Floyd as my salesman did an excellent job. I knew more about how my car operated from the info Shane had given me then any other salesman had ever done. Thank You Shane

September 11, 2025

Courtney was great! The service writer that checked me in and the service manager failed greatly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Chernault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Koons White Marsh Chevrolet responded

Tom - While I am glad to read your positive comments about Courtney, I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 31, 2025

This location is awesome. Clean waiting room and bathrooms. Wonderful service if you need servicing. The staff seem to me to be on top of everything. More

by GoRavens123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Koons White Marsh Chevrolet responded

Thank you for choosing Koons White Marsh Chevrolet! We are thrilled to hear about your positive experience!

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