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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
199 Reviews

199 Reviews of Koons White Marsh Chevrolet - Service Center

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August 17, 2025

You couldn’t ask for a better dealership to work with I have bought three or four cars from Koons by now easy to deal with all the time service department. Great never a problem always get my car back on t More

by Truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Koons White Marsh Chevrolet responded

Thank you for your continued support and kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service teams. We look forward to your next visit at Koons White Marsh Chevrolet!

August 17, 2025

My service advisor Brian made my experience exceptional. He is very detailed and trustworthy!! Most importantly, he's extremely professional. More

by COOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Koons White Marsh Chevrolet responded

Thanks for sharing your experience with Brian! We truly value your business and hope to see you again at Koons White Marsh Chevrolet. Safe travels ahead!

August 16, 2025

Thomas was very knowledgeable and courteous . He took care of my car needs and kept me informed. No issues with the service advisor, it’s your prices that are too high even with the discount. My More

by Exceptional
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Koons White Marsh Chevrolet responded

We truly appreciate your continued trust in our Koons White Marsh Chevrolet team and our dealership. We apologize for any inconvenience caused by our pricing structure and the charges you experienced during your recent service. Please feel free to reach out directly if you’d like to discuss this further. Thank you, once again, for choosing our dealership and for your feedback!

April 25, 2025

Mr.chris s.listens and don't talk too much explains what the situation is about More

by Deborahjohnson19571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Szumlanski five stars ✨
Apr 28, 2025 -

Koons White Marsh Chevrolet responded

We are glad to hear that Chris has provided excellent information. Thanks for choosing Koons White Marsh Chevrolet!

December 12, 2024

David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the More

by mcavan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denny Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Letourneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that David and the Koons White Marsh Chevrolet team provided you with such a supportive service experience. It's great knowing our team's communication and care made your visit stress-free. Thank you for choosing us for both purchasing and servicing your vehicle!

November 25, 2024

From the time I received a letter notification from GM till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was per More

by Kfort410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Koons White Marsh Chevrolet responded

Thank you for sharing your experience with Koons White Marsh Chevrolet! We're glad to hear that the process was smooth and efficient. If you have any concerns about the mileage, please feel free to reach out so we can address it promptly.

November 16, 2024

I have to bring my car back to the dealership because they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks More

by Roberttolbertsr
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Hasselberger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Koons White Marsh Chevrolet responded

I apologize for the inconvenience with your car keys. We aim to resolve issues promptly and would like to address this as soon as possible. Please reach out when you have a moment so we can get things sorted for you. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

November 15, 2024

Very satisfied was seen at the appointment time and they started on my vehicle right away More

by brohatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Koons White Marsh Chevrolet responded

We are happy to hear that our team was efficient and helpful! Thank you for choosing Koons White Marsh Chevrolet and for sharing a review. Drive safely!

October 28, 2024

I was in and out faster than stated, Josh took care of me as usual More

by williammbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Koons White Marsh Chevrolet responded

William, we really appreciate your confidence in Josh and the team! Thank you for choosing Koons White Marsh Chevrolet and for sharing your experience. Drive safely!

October 18, 2024

The dealership is very clean. And everyone is very friendly, my point of contact in the service department Erin is awesome. More

by rangelucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Oct 18, 2024 -

Koons White Marsh Chevrolet responded

Thank you for highlighting the cleanliness and friendliness at Koons White Marsh Chevrolet! We're delighted to hear Erin provided awesome service. We appreciate your feedback and look forward to serving you again!

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