Laird Noller Ford Topeka

Repair to vehicle, parts took too long to come in for a 2018 I found that the person in the service center was rude. They made my wife feel like an inconvenience to the dealership. I understand wanting to he I found that the person in the service center was rude. They made my wife feel like an inconvenience to the dealership. I understand wanting to help, however my wife explained that we only have the one vehicle and that she would wait for our rear wiper to be repaired. His reply (sigh)”it will be at least two hours”. She said that was fine, we live north of town and they didn’t want to shuttle her (completely understood). I do not want anything for free. I just want someone that isn’t trying to push her out the door. As a customer it isn’t fun waiting, but she isn’t a burden because she wants to wait for our only vehicle. She didn’t complain, but the gentleman at the dealership seemed put off by her staying. I am tired of people acting like I owe them something. I bought the car 5 months ago, the sales guy tried to make me feel bad for getting a good deal. The service department gave my wife a hard time. I want to be treated like the CUSTOMER! Not an inconvenience, I spent my hard earned money and all I get is excuses or attitude. We had to follow up for the part for over 1 month. It is inexcusable to take that long to repair a rear windshield wiper. There should also be scheduled appointment times. I am not putting names, I want the culture changed. Sometimes people have bad days. More

Not customer service oriented I did not have a good experience with anyone that I dealt with, it took forever after checking out to get my car. 4 people that were behind me got th I did not have a good experience with anyone that I dealt with, it took forever after checking out to get my car. 4 people that were behind me got there cars and I was just standing there waiting. The estimate I received to fix a little part of my rug was absolutely unreasonable. I felt that I was not getting good service because I was there for a recall. I am looking to purchase a car from my daughter, but rest assured I will not be returning and will not recommend your dealership. More

Great service on oil & filter change and tire rotation. They were very friendly and got the work done in a very timely manner which I needed because of my schedule that day. The work was done very well and They were very friendly and got the work done in a very timely manner which I needed because of my schedule that day. The work was done very well and I was notified of everything they did. I am sorry I don't remember names, but thanks for a great experience to the whole service department. More

So Happy! Best experience my husband and I have ever had buying a vehicle. Stephanie was our sales rep and it was like buying from a friend. The whole staff wa Best experience my husband and I have ever had buying a vehicle. Stephanie was our sales rep and it was like buying from a friend. The whole staff was so kind, We also appreciated not being made to feel pushed or rushed. I gained a new vehicle and a new friend! More

Excellent Service Writer My Service Writer went way beyond the usual in assisting me in having my extended warranty cover my needed repair. Service like this is why I come bac My Service Writer went way beyond the usual in assisting me in having my extended warranty cover my needed repair. Service like this is why I come back. More

Great service My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me wi My car maintenance was done in a timely fashion, and we discussed a plan for future maintenance. What I most appreciated is that Roland treated me with great respect! Thank you, Roland! More

Rick saved me a trip. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. Rick saved me a trip back next month. My car has recall on the transmission and Rick worked in the recall. So no trip back next month. More

Paint & Interior Protection Treatment Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was don Cordaryl Banks and Aaron Rowe were both extremely helpful in getting our new Explorer scheduled for the Paint and Interior Treatment. The work was done in a timely manner and the vehicle looks great. They also provided a loaner for us to use while the vehicle was being treated. More

Was scheduled for recall work at 1:00pm was out at 2:00pm. They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag rep They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag replaced and I was out in less than an hour,thanks to all for the quick service. More

Factory Recall Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. Had a Ford Truck Recall from factory. Work was done in a timely manner. Wayne and Greg kept the repair moving and provided good customer service. More