Lakeland Volkswagen

I should not be penalized for getting service at a closer location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision. location for me because of COVID-19. Someone decided that they needed to give me a reprimand for my decision. More

Fast easy transaction. Very professional and excellent customer service. Very good experience with trade in process, over great experience, this was my second vehicle purchase from Lakeland VW customer service. Very good experience with trade in process, over great experience, this was my second vehicle purchase from Lakeland VW More

I did get a good price on the vehicle. But I found the staff to have a serious lack of integrity. I would not recommend this dealership to family or friends. staff to have a serious lack of integrity. I would not recommend this dealership to family or friends. More

I bought my car here from Trey and always thought I had good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular mainten good service but I have to say this time I felt very aware that the associate was really trying to upswell me when I came in just for regular maintenance. I had to look up on my phone for dealership coupons for the price of an oil change, When I asked for the dash alert to be removed after oil change, I was told they couldn’t unless I had pollen filter installed which felt sort of like blackmail. I had made an appt online, checked off services needed, but when I arrived he asked why I was there. And I waited a long time before seeing that the car was ready in the lot but no one called me. More

The service advisor was very courteous and prompt. They took care of us in reasonable time and hand washed our car as well. We are very happy! took care of us in reasonable time and hand washed our car as well. We are very happy! More

Great and friendly service. Parts are on back order, but they found the issue. Even washed the car unlike Bartow Ford. Will probably start coming here for service. they found the issue. Even washed the car unlike Bartow Ford. Will probably start coming here for service. More

Great experience. Super fast transaction, friendly staff, fantastic finance manager, and aggressive pricing. Very happy with our experience and purchase and will definitely recommend to others. fantastic finance manager, and aggressive pricing. Very happy with our experience and purchase and will definitely recommend to others. More

Excellent customer service, Get vehicle price and fast buying process , Thank you Lakeland VW. Been a customer for years and have purchased 3 vehicles! Best dealership in town buying process , Thank you Lakeland VW. Been a customer for years and have purchased 3 vehicles! Best dealership in town More

My husband, son and I were comfortable with hospitality and frankness of salesperson Trey. We enjoy and appreciate details and valuable data. No pressure sale and frankness of salesperson Trey. We enjoy and appreciate details and valuable data. No pressure sale More

Not very good review. After you guys give my daughter a list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was k list of stuff she needed on the car. We had taken it to pep boys for a wheel alignment and there was bolts missing off the brake line. Pep boys was kind enough to install those free of charge. I would have expected the dealership to catch this when they were inspecting the vehicle trying to sell unneeded services. More