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Lakeland Volkswagen
Lakeland, FL
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,913 reviews
April 20, 2020
Service was EXCELLENT from 1st time that we spoke with Bradley until we signed... We live almost 1hour and 45 minutes away but the service always been so good that we are willing to travel. Bradley until we signed... We live almost 1hour and 45 minutes away but the service always been so good that we are willing to travel. More
by Jerry Morales
Verified Customer
April 20, 2020
I can’t not say how amazing this dealership is. Customer service exceeds expectations. Both Trey and Brad were so helpful and knowledgeable. The buying process was so easy and fast! The best car buying exp service exceeds expectations. Both Trey and Brad were so helpful and knowledgeable. The buying process was so easy and fast! The best car buying experience I’ve ever had. More
by mrober47
Employees Worked With
Other Employees :
Jeff Havard, Lawrence "Trey" Chapman, Bradley Frazier, Matthew Lindberg
April 16, 2020
Friendly people, great service I had 4 tires replaced and an alignment done. While the tires were delayed (no fault of the dealership), my service advisor, Johnathan, kept me upda I had 4 tires replaced and an alignment done. While the tires were delayed (no fault of the dealership), my service advisor, Johnathan, kept me updated regularly. Good communication, the alignment and new tires are great. More
by alangutberlet
April 16, 2020
Matt and the staff that I worked with were phenomenal. I originally went to look at used Passats. Without pressure, Matt adked me to look at the new Passats and the rebates and offers that were with t I originally went to look at used Passats. Without pressure, Matt adked me to look at the new Passats and the rebates and offers that were with the new Passats. I ended up buying a new one!!! Thanks to Matt for showing me the deals without pressure!!!! More
by Stephen S. Willis, Professional Realtor
Employees Worked With
Other Employees :
Jared Miller, Matthew Lindberg
April 16, 2020
excellent I had a problem with my sunroof. The part had to come from Germany. They kept me informed about my part. When it came in even under the conditions I had a problem with my sunroof. The part had to come from Germany. They kept me informed about my part. When it came in even under the conditions the world is in right know, had a clean rental car and my little bug was fixed and cleaned up for me. thank you guys More
by pamparrish
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti, Jeff Perard
April 16, 2020
We like this dealership and have purchased 2 vehicles from them, so far they have treated us honestly and with great service! That is why I drive well over a hour to get there. So far they have never tri from them, so far they have treated us honestly and with great service! That is why I drive well over a hour to get there. So far they have never tried to pressure or ioversell products or service. So we will continue the drive More
by NAPABOB60
Employees Worked With
Jonathan Fiermonti, Jeff Perard
April 15, 2020
All the staff was great would recommend them to all tre took the time and met all my needs and did a great job on delivery took the time and met all my needs and did a great job on delivery More
by thomas.brooks325
Employees Worked With
Other Employees :
Jared Miller, Jonathan Fiermonti, Lawrence "Trey" Chapman
April 15, 2020
The front drivers window was scratched after a service and their response was oh yeah that happened... If your customer is spending $700 to fix a window you can at least give them the heads up about any d and their response was oh yeah that happened... If your customer is spending $700 to fix a window you can at least give them the heads up about any damages before picking up the car and finding out themselves. More
by marilynmartinezr
Employees Worked With
Jeff Perard
April 13, 2020
Matt was absolutely helpful and great during the entire process. Absolutely great service. Very helpful and want to make the process as smoothe as possible. Even during hard times they manage to ensure eve process. Absolutely great service. Very helpful and want to make the process as smoothe as possible. Even during hard times they manage to ensure every customer is taken care of. Highly recommend and as long as I live in Florida I will always go back to them for all my new car needs!!! More
by trevin70
Employees Worked With
Other Employees :
Jared Miller, Matthew Lindberg
