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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,939 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,939 reviews

May 27, 2025

Communication was poor. My car was not completed by the communicated time and nobody contacted me. I showed up and they were not able to resolve to situation. I was left wit More

by jcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
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May 29, 2025 -

Lakeland Volkswagen responded

Hi, We’re sorry to hear about your experience and the communication issues you faced. This is not the level of service we aim to provide at Lakeland Volkswagen. Please contact Jared Diveley at jared@lakelandvw.com so we can address your concerns and make things right.

May 23, 2025

Overall satisfied except very disappointed in military discount of only $15.00 off a bill over $900.00 More

by PHILLYKID53
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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May 24, 2025 -

Lakeland Volkswagen responded

Hello, thank you for your feedback. We appreciate your service and understand your disappointment with the military discount. We will take your comments into consideration as we strive to improve our customer experience.

May 20, 2025

Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques More

by bsjackson66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
Report | Print
May 21, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 20, 2025

Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques More

by bsjackson66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
Report | Print
May 22, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 19, 2025

Great service. Ashleigh called me throughout the process to let me know the status of my repair. More

by ARLAWINSLOW
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Report | Print
May 20, 2025 -

Lakeland Volkswagen responded

Thanks for the kind words! We’re glad Ashleigh kept you updated throughout your repair. We appreciate your trust in Lakeland Volkswagen!

May 18, 2025

Doing business with LW since 2004. Always upfront from sales to finance to ser ice. More

by vwghia1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 19, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for being a loyal customer since 2004! We’re proud to provide upfront and honest service from sales to finance to service at Lakeland Volkswagen. Looking forward to many more years together!

May 17, 2025

First time I took my car to be fixed for the for your phone and the airbag . experience there at the first time was great. More

by betsy.lopez82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
May 19, 2025 -

Lakeland Volkswagen responded

Hi Betsy, Thanks for trusting Lakeland Volkswagen with your car repairs for the first time! We’re glad your experience was great and hope to keep providing you with excellent service.

May 16, 2025

Great service, they make sure to give you all the details, offer you drinks, and try to get you on your way as quick as possible. More

by MTGforLIFE1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
May 17, 2025 -

Lakeland Volkswagen responded

Thank you for the wonderful feedback! We're glad our team provided detailed service and made you comfortable while getting you back on the road quickly. We appreciate you choosing Lakeland Volkswagen!

May 15, 2025

Fixed problem with check engine light Kept me informed on progress of repair. Treated me with respect More

by STABILE64
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Report | Print
May 16, 2025 -

Lakeland Volkswagen responded

Hello, and thank you for sharing your experience! We’re happy we could resolve the check engine light issue and keep you updated along the way. We appreciate your trust in Lakeland Volkswagen!

May 15, 2025

Honest and sensible diagnostic of problems I had with my car. Repairs made were expert. I’ll be back for oil change. More

by Salwocki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
May 16, 2025 -

Lakeland Volkswagen responded

Hello, and thank you for sharing your experience! We’re happy to hear our team provided an honest diagnosis and expert repairs. We look forward to helping you with your next oil change at Lakeland Volkswagen!

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