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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
3,269 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
Contact Dealership

209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,071 service reviews

July 28, 2026

A little disappointed this time around, got in the car stated it was washed it was not, the MIDDLE ARM rest was dirty from Someone putting their arm there (BLACK dirt/sweat) the communication was good, b More

by PMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Marler
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Jul 30, 2026 -

Lakeland Volkswagen responded

Hello, I am sorry the condition of your vehicle did not match what you were told when it was returned to you. I appreciate your kind words about your service advisor, although I understand that positive experience did not outweigh the frustration of finding your vehicle had not been properly cleaned. Please reach out to Jared Diveley at jared@lakelandvw.com at your earliest convenience so we can work toward making this right.

July 28, 2026

Great customer service professional interaction fast response happy staff clean waiting room smiling faces Excellent More

by TRACEYOHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2026 -

Lakeland Volkswagen responded

Hi Tracey, it is wonderful to hear your visit was such a positive one. Thank you for choosing Lakeland Volkswagen. I hope we have the opportunity to welcome you back again soon.

July 28, 2026

The service department was quick and the service writer was very friendly. I will gladly refer the dealshop to others. More

by jaw292
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 29, 2026 -

Lakeland Volkswagen responded

Hello, I am glad to hear our service department at Lakeland Volkswagen provided a quick visit with friendly assistance from your service writer. Your recommendation means a great deal to us. We look forward to providing you with the same level of care during your next visit.

July 25, 2026

Very helpful and friendly Service Department staff that values their loyal customers and makes them feel welcome and appreciated. More

by DARIN.TENNYSON
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jul 26, 2026 -

Lakeland Volkswagen responded

Hello Darin, it is wonderful to hear the Service Department at Lakeland Volkswagen made you feel welcome throughout your visit. We look forward to seeing you again when your vehicle is ready for its next visit.

July 24, 2026

The service was thorough and fast. Ashlee Davis is the best service manager I’ve ever seen. She explains everything in detail. More

by dskja123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jul 25, 2026 -

Lakeland Volkswagen responded

Hi, it is great to hear your visit to Lakeland Volkswagen was handled to your satisfaction. I am glad Ashlee helped make your service experience a positive one by keeping you informed throughout the process. We look forward to assisting you with your future service needs.

July 23, 2026

Service was great this time. Brought my car in for a non-mechanical repair (rim) and yet again, all went well. Ashleigh and Matthew both did a fantastic job as always. More

by JTerry81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernan, Matthew Marler
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Jul 24, 2026 -

Lakeland Volkswagen responded

Hi, it is great to hear your recent visit to Lakeland Volkswagen went so smoothly. I am glad Ashleigh and Matthew provided the attentive service you have come to expect while getting your rim repaired. Thank you for your continued confidence in our team.

July 09, 2026

Great staff, very friendly and professional. Knowledgeable technicians and very clean facilities. 100 percent recommended. More

by Diaz.luis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jul 10, 2026 -

Lakeland Volkswagen responded

Hi Luis, thank you for recommending Lakeland Volkswagen. We are happy to hear our team provided friendly, professional service while making your visit a positive one. Your feedback about our staff and facility means a lot. We look forward to assisting you again in the future.

July 08, 2026

During my time at VW of lakeland i was assisted by dominic. He was very helpful helping me find a suitable replacement for my vehicle while i was there originally for service. I was not expecting to b More

by Freite92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2026 -

Lakeland Volkswagen responded

Hi, It is wonderful to know Dominic helped make an unexpected vehicle purchase such a positive experience at Lakeland Volkswagen. Congratulations on your new vehicle, and thank you for choosing Lakeland Volkswagen.

July 03, 2026

Dropped car off and it was repaired on time on budget great place to get your car worked on. More

by WATKINS.JESSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee
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Jul 04, 2026 -

Lakeland Volkswagen responded

Hi Jessie, I am glad to hear your repair at Lakeland Volkswagen was completed on time and stayed within budget. It is great knowing you had a smooth and positive visit, and we appreciate you trusting our team with your vehicle.

July 03, 2026

Everyone is very pleasant and helpful. They kept me informed of the progress and checked on me several times More

by jlb710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jul 04, 2026 -

Lakeland Volkswagen responded

Hi, I am happy to hear the Lakeland Volkswagen team made your visit a positive one and kept you updated along the way. We appreciate you coming in and trusting us with your vehicle.

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