Lakeland Volkswagen - Service Center

I took my car because the check engine light was on. The service department supposedly fixed it, even though I showed them that the CarNet app said that there was a problem with the start/stop system, b The service department supposedly fixed it, even though I showed them that the CarNet app said that there was a problem with the start/stop system, but she still insisted that it was fixed. The next day, the check engine light turned back on, so the problem was not fixed. That same day, my daughter took her car to get an oil change at 9 am. She stepped out of the dealer because they said it was going to take some time. When she came back, they had still not done the oil change claiming that they skipped her car because she wasn't present. After some back and forth, they offered to do the oil change for free at around 1:30 pm, and we still had to wait on top of that. More

Everyone is very nice and professional. The work done on my car was completed in a timely manner. The work done on my car was completed in a timely manner. More

Every time that I've had to come into the dealership, the service, amenities, the waiting area....everything has been too notch. Keep doing the awesome job that you are already doing!😉 service, amenities, the waiting area....everything has been too notch. Keep doing the awesome job that you are already doing!😉 More

They were professional and clear with my service. I feel like the dealership is really nice and I didn't have an appointment they just took me on the spot and got me on my way. Bam here is your car, I feel like the dealership is really nice and I didn't have an appointment they just took me on the spot and got me on my way. Bam here is your car, done just like that. Thank you! More

Informed kind extremely punctual answered all of my questions. They went out of their way to assist me. I was even curious about the new vehicles. They assisted me with looking in the new vehicles. As questions. They went out of their way to assist me. I was even curious about the new vehicles. They assisted me with looking in the new vehicles. As I’m a lil handicap now. They did everything to make me comfortable and feel comfortable. Thank you Guys n Dolls More

went in for a routine oil change, but was informed it was time for my 30k service. time for my 30k service. More

They do a great job servicing my vehicle. Ashleigh always keeps me informed on the progress of my vehicle. She let's me know beforehand what to expect and approximately how long it will take. Ashleigh always keeps me informed on the progress of my vehicle. She let's me know beforehand what to expect and approximately how long it will take. More

Very helpful, polite. They always explain what's going to happen. They keep me updated on progress. They see if im going to wait or they offer a ride in the shuttle. They always explain what's going to happen. They keep me updated on progress. They see if im going to wait or they offer a ride in the shuttle. More

They were very courteous, let me know how long the service call would be. Very attentive. service call would be. Very attentive. More

Big shout out to Ashley in service. She is a very nice person. She was always there when I had a question. She helped me and my wife out a lot. I give Ashley a big thank you. She is a very nice person. She was always there when I had a question. She helped me and my wife out a lot. I give Ashley a big thank you. More