Lakeland Volkswagen

Ashleigh and now Jeremy do their best always to notify me on the progress of any work being done on my vehicle. I have dealt with Ashleigh for the past two years and she is great! One concern I had with my on the progress of any work being done on my vehicle. I have dealt with Ashleigh for the past two years and she is great! One concern I had with my last visit was my tires were not rotated as scheduled because the service technician said that after measuring the tread depth of my tires, being that the depths were good, my tires did not need to be rotated. My understanding is that tires naturally wear unevenly (e.g., front vs. rear, inside vs. outside), so rotating them moves them to different positions to ensure all four wear down at a similar rate, keeping tread depth uniform. This was the first time I ever heard that. More

Even with the drive in use this dealer for all my service. They take time to explain and show issues for fix. Parts department helped with my needs as well and got parts quickly for me. Well done service. They take time to explain and show issues for fix. Parts department helped with my needs as well and got parts quickly for me. Well done More

Ashleigh and her team of advisor are great! Friendly and knowledgeable. Plus Dan the master mechanic is amazing! They are the reason is continue to patron lakeland vw. Keep the terrific servi Friendly and knowledgeable. Plus Dan the master mechanic is amazing! They are the reason is continue to patron lakeland vw. Keep the terrific service! More

Very Happy with the service, with the attention and speed. It was convenient to drop the car and wait for it speed. It was convenient to drop the car and wait for it More

Very Disappointed With the Service Department I brought my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, the my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, they focused only on the most expensive repair and ignored the other concerns. My car still has the same start/stop issue, and nothing was done about it. I gave VW Lakeland another chance, but it feels like nothing has changed. The service department still seems more interested in upselling than actually fixing the problems I bring in. Unfortunately, I’m left with the same impression as before a dishonest and unhelpful dealership. I won’t be returning. More

Ashliegh as a service advisor and Dan the mater mechanic are invaluable to the continued success of Lakeland VW and why I continue to patron this location are invaluable to the continued success of Lakeland VW and why I continue to patron this location More

Comstantly missed deadlines and provided in aacurate timelines. Failed to complete all recalls during teo seperate appointments requiring a third where we were told more recalls needed to be corrcted timelines. Failed to complete all recalls during teo seperate appointments requiring a third where we were told more recalls needed to be corrcted. Recalls that were not new but should have been completed the two previous time. Most of the staff is cluess on what is happening with the vehicles in the service center. Slow maintenance and extremely poor communication with me as a customer. More

The service was easy to schedule, and the information was clear. Ashleigh was nice and helpful from the very first contact. I’m not giving it 5 stars because when I picked up the car marked as service comple clear. Ashleigh was nice and helpful from the very first contact. I’m not giving it 5 stars because when I picked up the car marked as service completed (I had a center lid replacement), the center console wasn’t properly fitted, and my expectation was that the work would have already been checked. Luckily, I noticed it right when I got the car. I showed it to Ashleigh, and she promptly took the car back inside and had it fixed on the spot. More

I made an appointment, vehicle was dropped off, they took my wife home they said they would pick her up 5 came no response I called numerous times no answer no follow up phone calls my whole experience was b my wife home they said they would pick her up 5 came no response I called numerous times no answer no follow up phone calls my whole experience was bad! Car was there over 8 hours and I had to call for the status update. More

Excellent service from start to finish. The team was professional. Jeremy was the Service specialist assigned to me. He is friendly, polite, transparent about pricing, and explained everyth The team was professional. Jeremy was the Service specialist assigned to me. He is friendly, polite, transparent about pricing, and explained everything clearly. The work was done quickly and efficiently —highly recommend! More