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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,841 Reviews

1,841 Reviews of Lakeland Volkswagen - Service Center

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June 24, 2025

It's alright, not the best but alright. Lacking a proper snack bar, it's old and can use and update. More

by Bhenryrobert
Recommend Dealer
Yes
Employees Worked With
Saul
June 24, 2025

I took my car to replace water pump I was charged 2,300 super expensive plus I got the car back super dirty inside and outside with mud everywhere More

by miguelrivera7746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Draper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Great service very polite customer service will recommend clean waiting area with coffee and vending machines More

by jacky292018@ outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2025

Very pleased with my service. Ashley was very helpful and professional. I will be recommending you guys to everyone I know with a VW. More

by rbw1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 23, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words. We're happy Ashley provided helpful and professional service. We appreciate your recommendation and look forward to assisting your friends and family with their VW needs.

June 20, 2025

Arrived at the dealership for the oil service and airbag recall. Everything from me calling in and setting up the appointment was easy and hassle free. I received notifications from the technician about sug More

by Gironb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi, thank you for the detailed feedback! We're glad your oil service and airbag recall appointment went smoothly from start to finish. It's great to hear the process was easy, the updates were helpful, and your vehicle was returned clean and ready to go. We appreciate your trust and support!

June 20, 2025

I recently had my 45,000-mile service on my 2022 Tiguan, and just ten days later, one of my engine coils went bad. I was understandably frustrated and called the service advisor to let her know about the is More

by Shawntae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Aponte
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi, thank you for taking the time to share your experience. We understand how frustrating it can be to have an issue come up shortly after service, and we appreciate you reaching out to let us know. We're glad our service manager was able to step in, listen, and take care of the situation by replacing the spark plugs as a goodwill gesture. It means a lot to us that his effort made a difference and restored your confidence. We're grateful for your continued trust in Lakeland Volkswagen and look forward to serving you again.

June 19, 2025

Dealership is ok. Had my car serviced no issues but walked around in dealership no one seemed to want to help you if looking at car More

by bobdon2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name of service gentleman I had
Jun 20, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your feedback. We're glad your service went smoothly, but we're sorry to hear you didn’t feel welcomed while browsing the dealership. We’ll work on improving that experience at Lakeland VW.

June 19, 2025

This is my go to VW dealer for all my services. Thank You Lakeland VW More

by Trenisenicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 20, 2025 -

Lakeland Volkswagen responded

Hi, thank you for making Lakeland VW your go-to dealer for all your service needs! We appreciate your loyalty and support.

June 19, 2025

Good service, excellent customer service. Great, fast, and well executed trained team. Made whole experience great. More

by Guilherme Oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Lakeland Volkswagen responded

Hi Guilherme, thank you for the fantastic feedback! We're glad our trained team provided excellent, fast service that made your experience great. We appreciate you choosing us!

June 18, 2025

Hats off to Steve, my service coordinator! My experience could not have been better ... top notch! More

by Dyaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve (my service coordinator) = 4 stars (I would give him more if I could)
Jun 19, 2025 -

Lakeland Volkswagen responded

Thank you for the shout-out to Steve! We’re glad he made your experience exceptional. We appreciate you choosing Lakeland Volkswagen!

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