Lakeland Volkswagen

Outstanding service at Lakeland Volkswagen. My service advisor, Ashlee, coordinated my battery replacement programming and oil change efficiently. Her communication and professionalism made the My service advisor, Ashlee, coordinated my battery replacement programming and oil change efficiently. Her communication and professionalism made the overall customer experience excellent. More

The whole staff welcomes you like family at christmas dinner party, Ashley at the front desk is knowledgeable, helpful and very informative, has always addressed my concerns with pure honesty. The tec dinner party, Ashley at the front desk is knowledgeable, helpful and very informative, has always addressed my concerns with pure honesty. The techs are trustworthy and experienced, VW LAKELAND IS MY VOLKSWAGEN PRIMARY CARE PHYSICIAN for the life of my car More

The dealership attempted to overcharge me for a service I did not need (an update that my car already had), and got rude and disrespectful at time of pickup. did not need (an update that my car already had), and got rude and disrespectful at time of pickup. More

I have been taking my vehicle to Lakeland Volkswagen for over 3 years for service. In all that time I have had just one bad visit but Ashleigh Hernan in the service department resolved my problem. There ha over 3 years for service. In all that time I have had just one bad visit but Ashleigh Hernan in the service department resolved my problem. There has been some turnover of personnel in the service department which is expected, but Ashleigh Hernan has been there since I purchased my VW (two of them) and she is consistently attentive to why I take my vehicle and is courteous always and keeps me informed of the progress on my service calls, More

Great service! Friendly staff! They took care of le Of all Of My concerns in a timely fashion. Thank you again Friendly staff! They took care of le Of all Of My concerns in a timely fashion. Thank you again More

I’m love this dealership in Lakeland the folks here are always nice to me I’m sure i could go Orlando vw but I don’t think the love will my be the same mamba out always nice to me I’m sure i could go Orlando vw but I don’t think the love will my be the same mamba out More

Oil level low and charge me for 6 qrts. This is ridiculous. To me thats stealing This is ridiculous. To me thats stealing More

There seems to be very little sense of customer service or effort to accommodate clients. Matthew called me “bro” 2 times during a 4 mins conversation. or effort to accommodate clients. Matthew called me “bro” 2 times during a 4 mins conversation. More

A Oil iChange turned into a 3 day affair because 2 new tires where ordered and it took 2m Days to arrive. WE spend about 8 hrs ibn waiting room 75 plus miles between home and dealership. But in the end I tires where ordered and it took 2m Days to arrive. WE spend about 8 hrs ibn waiting room 75 plus miles between home and dealership. But in the end I bought a new car More

I was visiting from Canada. My Atlas broke down on a Thursday afternoon and I was able to get it to Lakeland VW dealership. I met service adviser Ashleigh. She explained they wo My Atlas broke down on a Thursday afternoon and I was able to get it to Lakeland VW dealership. I met service adviser Ashleigh. She explained they would try to get to it on Friday and arranged a ride to Winter Haven. Over the next several days Ashleigh kept me informed of the progress of the repairs. When car was ready she arranged a ride back to Lakeland. She explained what had been done provided paperwork and walked me out to a freshly washed car. I can’t thank everyone involved enough for turning a very stressful time into an overall positive experience. More