Lakeland Volkswagen - Service Center

My service advisor was very nice and helpful I will definitely be coming back for my next service. definitely be coming back for my next service. More

Very friendly and courteous. Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The only problem was the AI that wouldn’t give me the service department when I called. More

Service is always great and quick! Katlyn I always willing to help! Totally recommend this service location! Katlyn I always willing to help! Totally recommend this service location! More

Matt is the best! ! You can not ask for a better service adviser. He works hard at taking care of you. ! You can not ask for a better service adviser. He works hard at taking care of you. More

Service advisor, Katlyn, is great at being accommodating, listening and ensuring concerns are addressed properly. listening and ensuring concerns are addressed properly. More

It took too long to complete the oil change/scheduled maintenance but the woman at the desk was very kind and considerate, checking on me and when they would be done. maintenance but the woman at the desk was very kind and considerate, checking on me and when they would be done. More

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder how many others have to pay out of pocket after they are told at time of purchase bumper to bumper cover and is not a real deal!! Last truck I will buy from this place. More

Matt provided such exceptional customer service and no matter if it's 7:30 am or 6:00 pm, he is so friendly and always willing to help. He is so knowledgeable, such a great leader, has so much patience, a matter if it's 7:30 am or 6:00 pm, he is so friendly and always willing to help. He is so knowledgeable, such a great leader, has so much patience, and always is letting me know of what's going on with my vehicle. The whole staff here is absolutely phenomenal and I have been a customer for over 10 years and will never go anywhere else. I drive all the way from Brandon to get the top notch friendly and professional service. I hope everyone at Lakeland Vw is blessed with a raise and is prosperous in all aspects of there lives. I have nothing but the utmost love and respect for everyone here and they treat everyone with such outstanding care, they are the best Vw dealership in the USA. Hope everyone has an amazing day and a great rest of your week! I greatly appreciate you and all that you do and I say and mean that from the bottom of my heart. More

They were very professional and very courteous. Very clean in the lobby and restroom. I am very impressed. Very clean in the lobby and restroom. I am very impressed. More