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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,829 Reviews

1,829 Reviews of Lakeland Volkswagen - Service Center

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June 22, 2024

Went for new tires and new radiator charged 800 dollars so dealership would agree that radiator should b replaced More

by sciarav1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 20, 2024

I had a recurring issue with the vehicle post-maintenance; the service advisor, Ashley, was not very helpful during the phone call. I think I will try WV Brandon (East Tampa). More

by r-kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
Jun 21, 2024 -

Lakeland Volkswagen responded

looking in to your concern you mentioned post-maintenance and recurring issues, at the time of your service we perform an oil change, and replace abs speed sensor other service was recommended in which you declined, there are no service history with us you never been here or service your vehicle at your dealership, replace abs speed sensor due to the abs light on VAG03840 right front speed sensor. declined maintenance brake flush time and mileage coolant spark plugs transmission service time and mileage current miles 92251

June 20, 2024

I can’t thank Lakeland Volkswagen enough for finding out what was wrong with my Atlas. Ashley was amazing very kind and patient with me. More

by harrietaina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
June 20, 2024

They have been serving my Jetta’s and am very happy with the service they provide friendly polite and very accommodating More

by Shorty33803
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 18, 2024

The service department at Lakeland VW are the best in the area. The team there are top notch! More

by dcingarijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg, Katlyn Oldham
June 18, 2024

Dealership was about get my car same day. And same day out with a report of what it needed to be done. Was explained to me what was believed to be the problem from which original reason I too More

by agon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 17, 2024

Embarrassingly bad experience. Service wanted over 3k to replace an alternator (which was NOT tested), a new battery (which was also not needed, battery is new and fine) and vario More

by robarmstrong614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
June 15, 2024

Very pleasant staff. nice waiting area. No hard upselling. ( unlike other dealerships that try to sell you a new car while getting current vehicle serviced ) More

by gilliancorrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
June 14, 2024

He is amazing and very profesional. thank you for your good job. I really appreciate you. More

by ortiz.yesenia2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
June 14, 2024

Ashley in services is awesome keeping me up to date on what’s going with my car with full detailed provides great customer service. More

by cinthiaenid14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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