Lakeland Volkswagen - Service Center

They kept me in the loop throughout the diagnosis and service process. They were also friendly and willing to answer questions. service process. They were also friendly and willing to answer questions. More

Honestly WILD how bored they must be to make up that much unnecessary work and misspell my name in one day. It’s genuinely astonishing how pointless it is to roll up to this dealership-what a massive waste o unnecessary work and misspell my name in one day. It’s genuinely astonishing how pointless it is to roll up to this dealership-what a massive waste of time and money, the only reason the diagnostic fee exists is because the second you get on the phone with another mechanic for a second opinion they know they're saying goodbye to their make believe art project. But happy for all the faithful customers and honest work other mechanics can gain from their aimless incompetence :) lessons learned 🤓🧑‍🏫🚗 More

Very happy with the attention that is paid to both my 2019 Arteon and me. I am also pleased with your shuttle service for customers. It proved to be invaluable. 2019 Arteon and me. I am also pleased with your shuttle service for customers. It proved to be invaluable. More

The salesman were patient with customer answer any possible questions as needed very professional in having you finance guaranteed with approval credit if you looking for reliable transportation lakel possible questions as needed very professional in having you finance guaranteed with approval credit if you looking for reliable transportation lakeland volkswagen is the place to go you will be glad you visited the best dealership in town thanks to the whole staff members. More

Job well done! Everyone was very helpful. Definitely will take my car there again for service Everyone was very helpful. Definitely will take my car there again for service More

Everyone was very friendly and helpful. One of the best VW service experiences I have had! One of the best VW service experiences I have had! More

We’ve bought several cars here and have always had good experiences with the service department. Our frustration has been trying to plan our next car and not being able to get information on vehicles. T experiences with the service department. Our frustration has been trying to plan our next car and not being able to get information on vehicles. This is leading us to other options More

Never fixed my issues. Blamed my issues on bad gas. Key fob would loose connection while driving down the road. Car would be in drive and the RPMs would red line. Don’t giv Blamed my issues on bad gas. Key fob would loose connection while driving down the road. Car would be in drive and the RPMs would red line. Don’t give loaners unless car has to stay a couple days. Ended up getting rid of the car and went to GMC. More

Katlyn is good. However, I do not trust the service area of this business and would not buy another Volkswagen product. I found things that wad done to my after I However, I do not trust the service area of this business and would not buy another Volkswagen product. I found things that wad done to my after I had it checked by another mechanic appears unethical. I have all the paper work of service and after evaluation be very careful it utilizing Lakeland Volkswagen. I ended selling the vehicle to someone that can manage the service outside of Lakeland Volkswagen. I would not buy another Volkswagen due to this service department even though I felt that Katlyn could do only what was communicated. More

Had a appointment but kept getting moved down the queue very disappointed I have schedules to meet as well very disappointed I have schedules to meet as well More