Landers McLarty Nissan of Huntsville

This dealership is TERRIBLE . I’d rate ZERO stars if i could. Absolutely the worst customer service i have ever received. I do not recommend anyone purchase a vehicle from this dealership. The service adv could. Absolutely the worst customer service i have ever received. I do not recommend anyone purchase a vehicle from this dealership. The service advisor tracy is Very Rude and Very Fake as well as the service manager bill. They dont care. She is so sarcastic & plays this “nice” role while speaking to you with a smirk on her face. As if something is funny! On June 6th i purchased a brand new .. yes 2020 BRAND NEW NISSAN ALTIMA SR from this dealership. 6 days after I purchased the vehicle my tie rod snapped & had wheel axel damage. $3,000 in damage on a car that doesnt even have 1,000 miles on it. I immediately had my car towed to landers & here we are almost 2 months later and my car is STILL there. Not only am i making payments on a vehicle i dont even have in my possession but they seem to just not care at all about me & take their sweet time. Why should they care? It isnt them or they’re vehicle. I contacted Nissan Corporate about this problem and they launched an Investigation they stated would take 6-12 weeks. Wow! They told me to speed the process up i should file a claim through my insurance (which i did) it was approved. Nissan corporate stated they would reimburse my insurance if it was found to be a Nissan Defect in the tie rod. My vehicle is STILL at landers un fixed. Now they state that they cannot repair my vehicle UNTIL nissan is done with the investigation. No one knows what the xxxx their talking about!! I called nissan corporate to inform them that i only followed orders from them. They told me to file a claim because it would be MUCH faster to receive my vehicle, but now although my insurance would pay.. they suddenly cant touch it? They dont care about you!! I was poorly treated!! Absolutely NOBODY is on my side! No one seems to care about me or my situation i am APALLED. i thought i was doing myself a favor by trading in my car & purchasing a BRAND NEW VEHICLE as a gift to myself ... but i was better off with my old car! Im so sad im going through this & i do not know what else to do. These people are crooks, rude, selfish, grimey, NASTY and flat out ONLE CARE ABOUT A SALE. it is now july 10th... STILL NO CAR. i call almost everyday and go to the dealership and hear the same thing (we are waiting on nissan to complete the investigation) but when i called Gary, the nissan adjuster who came out to inspect my vehicle, he states the investigation is complete & they should have been working on my car. Just a mess. Nobody knows what they are talking about and everyone gives me nasty attitude as if they dont give a xxxx. i’ve had it with these people. Lesson learned, NEVER BUY FROM LANDERS MCLARTY NISSAN!!Traci, b**** you are rude!!!And if you are going to treat people the way you do , find a new profession because one dealing with angry people just isnt for you!!! I am taking this to the BBB, and any other social platform where i am able to write a review. My story will be heard! How i was treated & how long this is taking is COMPLETELY UNACCEPTABLE. you guys know this is dead wrong! According to margaret the customer relations specialist & willie the dealership manager, they claim they will pay half of my $500 Deductible, but lets see if that is actually true IF AND WHEN i get my vehicle back. I wouldnt be suprised if it wasnt! The rental i have has to go back & here i am stuck without a car, today June 9th i went to the dealership for maybe a 3rd of 4th time since my vehicle has been there & REQUESTED TO SPEAK TO THE SERVICE MANAGER. I sat from 4:30-6 and was told BIll was to busy & couldn’t speak with me. TRACY, yes the nasty rude lady saw me sitting there for almost 2 hours and waited until the very last minute to come tell me that. So no, i left without speaking to ANYONE REGARDING MY VEHICLE! Nobody wants to talk to me... they all avoid me & give me the run around. They think its funny. I wouldn’t wish this on my worst enemy. I am 26 years old , young, and worked my xxx off for this car. i didn’t deserve to be treated this way! Regret coming here More

This was my first car buying experience and he made it so easy. All of the ins and outs of financing were explained. He set me up for success not just with this car, but also for my future car buying needs. easy. All of the ins and outs of financing were explained. He set me up for success not just with this car, but also for my future car buying needs. Couldn’t recommend anyone more. More

I had a great experience today, Rene was very helpful and not at all pushy. I’d buy from him again. He made my decision easy and it was a pleasant experience. not at all pushy. I’d buy from him again. He made my decision easy and it was a pleasant experience. More

Bill Mashburn and his staff have always been so kind, helpful, and professional. They all go above and beyond to make sure that me and my family are taken care of. helpful, and professional. They all go above and beyond to make sure that me and my family are taken care of. More

Great experience No pressure, just information. Everyone from the Sales manager to the detailing shop did a great job! I appreciate everything they did behind the scen No pressure, just information. Everyone from the Sales manager to the detailing shop did a great job! I appreciate everything they did behind the scenes and they even delivered the truck. This is what makes Nissan standout, well that and their incredible engines. More