Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Landers Toyota NWA

Rogers, AR

Overview
Employees
Reviews
Vehicles
4.6
7,717 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
Contact Dealership
View Awards

411 South Metro Parkway

Rogers, AR

72758

Directions

By Type

Showing 7,717 reviews

August 03, 2018

Excellent service from the greeting to service rep to Barb who took me back to work. The work to be performed was explained in depth and all my questions answered. More

by JESPO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Report | Print
Aug 03, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We're happy to hear that your service went well and you had a smooth experience at our dealership.

Helpful
August 03, 2018

Great Service! Great service department. Top notch facility. Outstanding employees, it’s a pleasure every time I service my vehicle. I will service it at Toyota More

by LCR4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
Report | Print
Aug 03, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We're happy to hear of your loyalty to our dealership, and we're glad we have been able to provide you with great service. See you next time!

Helpful
August 03, 2018

An hour wait even though with an appointment it’s rediculous I believe if people made an appointment why wait more then an hour for a oil change .. prices are way too high for loyal customers More

by pvilleda24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped us
Report | Print
Aug 07, 2018 -

Landers Toyota NWA responded

Thanks for taking the time to leave us feedback. We're glad you liked the work we did for you, but we're bummed that you felt the service took too long and that our prices are too high. We try to keep prices as low as possible to best serve our customers. Feel free to give Blair Brewer, our customer relations manager, a call at (479) 845-1444 if you'd like to discuss it further. Thanks!

Helpful
August 03, 2018

Oil change Perfect. Mark Daniels was very knowledgeable. The service was quick and very much to my liking. Thank you very much, I’ll be back for sure. More

by TBRIGHT71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Report | Print
Aug 06, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We are happy to hear that you had a good experience with Mark and the rest of our service team. Have a nice day!

Helpful
August 03, 2018

misogynistic. liars. Sean was ok and personable, however, when it came to financials this was anything but a pleasant experience. The billing men are quite misogynistic an More

by KATIE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Graves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone whose office close to the closed off windows where Caleb was., Caleb Kordsmeier
Report | Print
Aug 02, 2018 -

Landers Toyota NWA responded

Katie, please reconsider the rating you are giving for the dealership. We are very sorry you view the situation as a negative experience and hope greatly to remedy our relationship with you and your future referrals to Sean. It was well within the typical guidelines of a customer inquiring to loan money in order to purchase a vehicle. In fact, it was a far lower amount of inquiries than are typically made when asking to borrow a large sum of money from several lenders. We worked very hard to get you an aggressive rate and deal. As was mentioned by 3 automotive sales professionals with a combined 40+ years of experience in the automotive sales field, we only pulled your credit one time at OUR dealership. It was then submitted to 3 lenders, who also pull your credit in their internal systems, as we do not share ours with them - it would be a conflict of interest. Most customers have their credit pulled on TransUnion, Experian, and Equifax. We specifically only pulled your credit on TransUnion’s bureau only, so the inquiry would only hit one of your 3 bureaus. When submitted to the lenders, we MUST LEGALLY SHOP for the lowest APR option for you to benefit you and operate under the Consumer Financial Protection Bureau’s guidelines. We submitted your loan application to 3 lenders and signed you up with the lowest APR option available to you. I recommend you purchase your vehicle with Cash Funds or a private loan next time to prevent any inquiries from hitting your credit bureau. Keep in mind, when signing the credit application that you give us the right to pull your credit and you gave us verbal, along with written, permission to submit your application to a bank - and we operated within your very strict requests while trying to maintain our legal responsibilities. Please research the subject further in depth, we hope to help you understand how it works. Feel free to call Sean or Caleb at any time to further discuss the details and clarify this misunderstanding.

Aug 02, 2018 -

KATIE responded

You are absolutely unbelievable. I should have never been told 2 hard inquiries when you knew you wouldn’t. You send to multiple banks knowing you will only choose your own company. Please tell me you stand behind your employees stating how I am a “young attractive white single female that makes decent money” and quoting Donald Trump (or bringing anything political into the conversation). Or just continue to try and make yourself seem right, does that make you feel better? Do you feel superior to me because I had absolutely no power in the situation? Be ashamed of yourself and be very ashamed of Caleb. Disgusting.

Aug 02, 2018 -

Landers Toyota NWA responded

Thank you for bringing this issue up and taking your time to leave a response. It will help us improve going forward. If someone said only 2 hard inquiries are made during an automotive loan, that is definitely something we will go over with all of our employees to be sure they understand the inner workings of attaining an auto loan, so this problem hopefully does not occur again. We are very sorry for the problem and hope to resolve it. We chose the lender that gave you the most advantageous APR for you, as previously mentioned. The mention of Donald Trump was apparently not intended as a political discussion or statement, simply a mention that he was attempting to restructure the CFPB as an institution. We do not desire in any way whatsoever to feel superior to our customers or place them in a position in which they feel powerless. Our customers are the most important aspect of our business. It seems we were attempting to inform you of the inner workings on how the auto loan process works, and obviously there was a misunderstanding between parties. Again, we are extremely sorry for the issue and hope only to empower our customers with knowledge, helping them attain a good deal, along with excellent financing sources. Please call me directly if you would like to discuss further and hopefully work together to find a solution to the problem, repairing our relationship - (501) 215-3833.

Aug 02, 2018 -

KATIE responded

I do not feel as if you would like to rectify the situation, only to continue being selective and finding any part of what I say to hopefully make yourself feel you are in the right. You skipped over the disgusting gender situation that was beyond unprofessional and the fact my loan still charged me and is even still active today! I have been trying to reach the bank all day to disconnect my account, apparently someone has not done a very speedy job. I am also aware my car sold due to the fact the new owner obtained my name and phone number and promptly started texting me asking for spare keys and such right after their purchase. This was my 4th vehicle to purchase in 11 years and by far the most disgusting sleezy experience. THIS is why so so many females feel they cannot walk onto a car lot and feel they are treated fairly. Caleb is awful. This system is awful. I am furious.

Aug 02, 2018 -

Landers Toyota NWA responded

We would love the chance to redeem your trust - maybe if you have some spare time, you could come shadow a finance manager, sales person, and our finance assistants one day to help understand? I believe it would be a positive experience. There wasn’t a gender situation as you describe. An explanation was given to you on what it means to discriminate and create biases of customers when submitting their information to potential lenders from Michael Graves and Caleb. It is illegal to do the aforementioned, and that is what was explained. This was not an explanation of your specific story only, but an explanation of what the CFPB views and has created through many studies on discriminatory lending practices at dealerships or banks. We do not only submit credit information to one or two banks because it creates the appearance that we are selectively submitting certain classes of individuals to only one or two lenders, while submitting others to more lenders. This is deemed as stereotyping and discrimination by the CFPB if it is a recurring pattern - these are definitely not values we wish to employ in dealing with our customers. I hope this helps shed some light upon the “why” behind the “what.” I understand you view it as a negative experience to have your credit submitted to 3-4 banks, but it is a more than common and highly ethical practice at every single dealership, mortgage office, and any loan department.

Aug 02, 2018 -

KATIE responded

This is obviously Caleb. I wish you nothing but karma sir. I don’t believe you even read my last comment or most of anything I’ve said. So many issues but you seem to be focused on one and only one of the issues I’ve stated. You will never steer from your own views and have no business being a manager. You do no wrong in your eyes apparently. This is getting nowhere and has only fueled my anger towards this terrible establishment. I will submit a letter to corporate. I cannot believe you censored my post just because you did not like it. From the moment you walk in the doors you can feel you are treated differently being a woman. MISOGYNISTIC is EXACTLY the word people need to know about you. DO NOT edit it again.

Helpful
August 03, 2018

It was excellent! Everything I requested was done and in a timely manor. Great friendly people who were there every step of the way. Both in service and sales. More

by PRAISING_HIS_NAME
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Zecena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We're happy to hear that you had a good experience and we were able to meet your needs. Enjoy your car!

Helpful
August 02, 2018

Manrique Valdez is the best! My experience in Steve Landers Toyota was great and it was all because of Manrique's great customer service! He helped me get the right car for me and More

by KAREN.FLOWERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manrique Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We're happy to hear that Manny provided you with great service and helped you find the right vehicle. Thanks for the recommendations. :) Enjoy your new car!!

Helpful
August 02, 2018

Great Job and pats on the back to all involved in service! The team at Steve Landers Toyota are great at what they do. They get you in and out without missing a beat. Always professional and provide excellen More

by NMiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
Aug 03, 2018 -

Landers Toyota NWA responded

Thanks for leaving us a review! We appreciate the pat on the back and are happy to know you were pleased with our service department. Thanks for coming to see us!

Helpful
August 02, 2018

Rough checkin Greeted at checkin by a friendly and polite staff and directed to service technician, then another and finally a third tech. Had to say what I was the More

by BUNSIES_MOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember names
Report | Print
Aug 03, 2018 -

Landers Toyota NWA responded

Thanks for taking the time to leave us a review. We want to apologize for the negative experience at check-in. We train our employees to listen well to customers and get things right the first time, so we really regret that happening with you. We're happy to hear that everything else went well, however! Thanks for stopping in!

Helpful
August 02, 2018

Our Little One Our little Prius is special to us and we like to treat it like our little baby! It’s nice to have a dealer who feels almost the same affection for ou More

by JERRY.SNYDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Snyder
Report | Print
Aug 03, 2018 -

Landers Toyota NWA responded

We're very honored that you choose to trust us with your precious vehicle! We try to treat all vehicles that come into our dealership with respect because we know just how special they are to the owners. We're happy to hear that we've provided you with exemplary service. Thanks for the review!

Helpful
1
...
605
606
607
...
772