Larry H. Miller Toyota Peoria

Great service! Great service and friendly personnel. The employee provided prompt explanation of work and contacted me when the work was about fifteen minutes out fr Great service and friendly personnel. The employee provided prompt explanation of work and contacted me when the work was about fifteen minutes out from being completed. More

Friendly and responsive Robert was friendly and a good listener. He knew what to show me based on our conversation and to answer any and all concerns I had. Enjoyed workin Robert was friendly and a good listener. He knew what to show me based on our conversation and to answer any and all concerns I had. Enjoyed working with him. More

A Shady Place I made an appointment but the sales person did not showed up. Brought another sales person. He is fine. In the negotiation, this act like big boss Phi I made an appointment but the sales person did not showed up. Brought another sales person. He is fine. In the negotiation, this act like big boss Phil came out ripped through my proposal and being disrespectful to me. He was a total jerk. I would not work with this dealer any more. I was surprised Toyota dealership is even hiring this type of sales person. More

good service I have many options, but I continue to service my Prius at this dealership. The time & cost estimates are usually right on the mark. The donuts and co I have many options, but I continue to service my Prius at this dealership. The time & cost estimates are usually right on the mark. The donuts and coffee in the waiting area are good too. More

Getting the Run-a-Round I filled out the online pre-approval application and it didn't work properly due to a glitch. (Should have stopped there) I followed up to confirm whe I filled out the online pre-approval application and it didn't work properly due to a glitch. (Should have stopped there) I followed up to confirm whether or not the received the application, the gentleman said that the finance manager would contact me asap. I was contacted within 1 hour by Mike G. who claimed to be the finance manager, we went over everything and he said that he could get me into a car that day with $0 down and payments in the low to mid $300s and interest around 10%. I left work early and drove all the way to Peoria under the assumption that I would be leaving with a car. When I got there the story changed, $0 down was still in tact but the interest would be 14.99% and monthly payment $400. (2nd opportunity to bail) He also then told me that I would have to have my wife on the loan as a co-applicant in order to secure the loan. (He never even stated that this was a problem) I told him that I needed to go home run it by the wife and would be back that night or the next day with her to finish paperwork. Mike assured me that everything would be ready to go and advised me what paperwork I needed to bring. I called the next day to set up an appointment for 7pm. When I got to the dealership with my wife Mike G. was nowhere to be found, he had prior engagements. (Unbeknownst to me) We worked with a guy named Tony. Tony had us fill out a bunch of paperwork and about 1 hour into it he came and told us that Mike had never submitted our information to the bank and that we wouldn't be able to take the car that day. (3rd chance to bail) Since then I have e-mailed, called, my wife has called and we can't get a straight answer out of anyone as far as what is going on with the car or loan. Today, (6 days later) my wife received a call (only because she called and requested a callback) Tony left her a message (while chewing food) and said "We don't have an approval for you and we don't know why." Then just hung up, no further explanation...NOTHING. This is a classic story of a predatory sales tactic saying anything they can to get you in the door whether it's true or not. STAY AWAY FROM THESE CRIMINALS!!! More

Thank you The process is pretty painless. Went in for an oil change and came home with a new car. This is the 4th vehicle I have purchased from here. I am very The process is pretty painless. Went in for an oil change and came home with a new car. This is the 4th vehicle I have purchased from here. I am very pleased with the process and Rick takes good care of my car. He lets me know if I really need a service or if it can wait until next time. THANK YOU More

Great experience!!! Ahmed and Tony worked hard to give us a great experience. They were not pushy! they listened to what we wanted and made it happen!! Great job guys!! Ahmed and Tony worked hard to give us a great experience. They were not pushy! they listened to what we wanted and made it happen!! Great job guys!! More

Ahmed and Tony are awesome! The people at Larry Miller are great - they bend over backwards to make you happy. We've bought five vehicle from Larry Miller and we keep coming back The people at Larry Miller are great - they bend over backwards to make you happy. We've bought five vehicle from Larry Miller and we keep coming back for parts and service because everyone - from the receptionist to the service department gives exceptional service. Ahmed and Tony actually make buying a car fun! We have been completely happy with every vehicle, and we love the way that the people at Larry Miller treat us. More

Efficient and Customer Centric It’s been awhile since I’ve been in a dealership. I usually buy my cars from a dealer and keep the cars for several years. I ordered a door panel for It’s been awhile since I’ve been in a dealership. I usually buy my cars from a dealer and keep the cars for several years. I ordered a door panel for my car and when it came in I had you install it. There was some sticker shock when I got the bill as I don’t remember being told what the part would cost. Your plant looks very nice and efficient. Your employees were polite and courteous and efficient. All in all I was very impressed. More

Best car purchase experience ever From the initial contact in the parking lot to the end person with finance, everyone was honest, and really did care for us. Wonderful Experience. From the initial contact in the parking lot to the end person with finance, everyone was honest, and really did care for us. Wonderful Experience. More