Larry H. Miller Toyota Peoria - Service Center

Customer service depends on the service advisor Took my Prius in on 10/29. I was assigned Tim. He was dismissive of my problem initially because the vehicle currently wasn’t making the noise but sai Took my Prius in on 10/29. I was assigned Tim. He was dismissive of my problem initially because the vehicle currently wasn’t making the noise but said he’d have the guys take a look anyway. Appointment at 3pm and I wasn’t sure if they’d be keeping my car or not so i asked Tim to please let me know before they close tonight by 6. He said he’d have an answer before 5pm no problem. 5pm comes around and nothing. Haven’t heard back from Tim by 5:45pm so I call. After being on hold for awhile I spoke to Tim who said they couldn’t recreate the problem and I could come get my car tonight or they can try a cold start diagnosis the next day. Since I was already disappointed with working with Tim I just told him I’d come get it tonight. I have worked with a Todd before though and he is much better. I don’t think I’ll ever schedule an appointment with Tim again. More

Worth The Trip I live so close to another dealership but drive across town to have my cars serviced at Larry Miller Toyota. Elvis in sales and Rick in service are wh I live so close to another dealership but drive across town to have my cars serviced at Larry Miller Toyota. Elvis in sales and Rick in service are why I go back every time. More

Ten Years of TOYOTA'riffic Service Chris Conger & Rick Emerson have been my service advisors for over 10 years! I trust them. I am on my second Prius and have put over 100,000 miles on Chris Conger & Rick Emerson have been my service advisors for over 10 years! I trust them. I am on my second Prius and have put over 100,000 miles on each. I honestly believe that with their attention, and recommendations my vehicles are in amazing shape! And I love when I go to drop my car off, Mel and Brenda, the shuttle drivers, are both fantastic! More

Professional services and great communication Every time that I bring my vehicle in for servicing, I have a positive experience. Everything is explained very well, and I always leave with a printe Every time that I bring my vehicle in for servicing, I have a positive experience. Everything is explained very well, and I always leave with a printed breakdown of what was done and what is recommended (if anything). I also like they offer snacks and drinks for those who choose to wait for their vehicle, as well as a shuttle service for those who don't wish to stay. Rick Emerson (service) is awesome, and Mel (shuttle), is delightful. More

Routine service Service with Jason was good! Shuttle service....driver was rude and left me. My husband came to pick me up. After I had already called my husband, a Service with Jason was good! Shuttle service....driver was rude and left me. My husband came to pick me up. After I had already called my husband, a nice service manager offered to take me home. Low scores are NO reflection on Jason, just the shuttle driver. More

Vehicle service and repaird The staff from start to finis was very professional and customer focused. The curtiosy drive accommodated my ride home with only a few minute wait. As The staff from start to finis was very professional and customer focused. The curtiosy drive accommodated my ride home with only a few minute wait. As with the rest of the Miller team a maintained Avery profession approach and very customer oriented. Larry Miller has changed my trust in the dealership service approach. Overall great service and priced very fairly. More

Truck wash The only problem I had wasn't happy with my truck being washed still bugs all over the grill other than that Amanda was very nice and professional The only problem I had wasn't happy with my truck being washed still bugs all over the grill other than that Amanda was very nice and professional More

Excellent service and response to problems Brought my car in for service and a part had to be ordered. Brought it back the next day when the part was received only to find out the wrong part wa Brought my car in for service and a part had to be ordered. Brought it back the next day when the part was received only to find out the wrong part was shipped. The dealership arranged for a part to be found locally and provided a loaner car at no cost. We were very happy with the dealer and service advisors response. We will definitely use them again. More

Great service Great experience with Amanda. The wait was a little long but they took us home on the shuttle so we didn't have to wait at the dealership. Great experience with Amanda. The wait was a little long but they took us home on the shuttle so we didn't have to wait at the dealership. More

Amazing Service! I took my car in for its first maintenance. Jason in service was amazing, informative, and very knowledgeable. The customer service was outstanding, I took my car in for its first maintenance. Jason in service was amazing, informative, and very knowledgeable. The customer service was outstanding, the service prompt, and I was kept informed every step of the way. The communication between Jason and I rocked! Excellent excellent service!! I highly recommend, A++++ More