Larry H. Miller Toyota Peoria - Service Center

What began as a decent experience purchasing a new vehicle through the Costco auto buying program at Larry Miller Toyota has turned into the same old run around with car dealerships. I have been tryin vehicle through the Costco auto buying program at Larry Miller Toyota has turned into the same old run around with car dealerships. I have been trying to contact the Customer Service manager Irina for two weeks now regarding getting reimbursed for window tint on my new vehicle since the dealership would not tint it to my liking as part of the protection package I paid 300.00 dollars for. I was assured by the Customer Service manager Irina that their would be no issues getting reimbursed. I dropped off the copy of the reciept for the tint as instructed after I paid for the tint out of pocket. I have left voicemail's for Irina the last two weeks, with no return phone call. I suppose the whole customer service concept the dealership preached while I was purchasing the vehicle goes out the window once yopu leave the dealership. I very disappointed with the Customer Service manager who can't even return a phone call to answer a few simple questions. More

Rick Emerson is the best! He is always very friendly and helpful. My only complaint is with the rental car department. I left 2 voice mail messages for the rental department and she never called me ba helpful. My only complaint is with the rental car department. I left 2 voice mail messages for the rental department and she never called me back. However, I was able to use the shuttle service and the driver (Ron) was very nice and I appreciated the service. He also picked up and I was able to get a ride back to the dealership. Ron is a good driver. More

The man was very Friendly, helpful , kind and very nice. She waiting room was clean and had a tv to watch also while waiting along with popcorn to snack on while waiting. Very pleasant experience She waiting room was clean and had a tv to watch also while waiting along with popcorn to snack on while waiting. Very pleasant experience More

Went in for my 2nd free service for my 2013 Corolla. The car was washed but the inside wasn't vacuumed... a little surprised about that but wasn't a big deal. Amanda was very thorough! I had this side, car was washed but the inside wasn't vacuumed... a little surprised about that but wasn't a big deal. Amanda was very thorough! I had this side, plastic panel piece on the driver's side door that keeps popping out. I had it "fixed" during the first service and it popped out about a month later. You can "punch" it back in place but it never stays. Amanda had the service guys look at it and they "punched" it back and said everything looked okay. When she pulled the car up she didn't like how it looked or felt when pressed on so she went in and got a parts guy out there. They both determined the whole panel needed replacing. She made sure it was under warranty. This attention to detail really shocked me and I will stick with this car company as a loyal customer if this kind of service continues. My next car (we are a two car family) will most certainly be a Toyota. You guys can thank Amanda. More

It was as I expected from a fine dealership. My service representative, Lynn, was very courteous and knowledgeable in her explanation of what service had been done and what will have to be done in future s representative, Lynn, was very courteous and knowledgeable in her explanation of what service had been done and what will have to be done in future service. Thanks. More

I have been using this dealership for years. I began with Chris and for some reason I went through many service advisers. I am happy to be back to Chris and hope to continue with him has my service adv with Chris and for some reason I went through many service advisers. I am happy to be back to Chris and hope to continue with him has my service adviser. More

Joel is a great advisor to work with. Very friendly, courteous & most of all very professional. He thoroughly explained to me what were done to my car. It was a real pleasure working with Joel. I will r courteous & most of all very professional. He thoroughly explained to me what were done to my car. It was a real pleasure working with Joel. I will request for him on our next service. More

She was professional and friendly. She explained everything my car needed before and after. My car had a recall, she explained perfectly and what was fixed. Great service! everything my car needed before and after. My car had a recall, she explained perfectly and what was fixed. Great service! More

Very friendly Amanda told me what they did . Informed me that I did not need a oil change until 10.000 miles . I was very pleased. that I did not need a oil change until 10.000 miles . I was very pleased. More

I was thrilled to find out I had one person to deal with from the get-go and that was Dean Anderson. I realized that when I got to the dealership and he was right there to greet me and tell me what was next from the get-go and that was Dean Anderson. I realized that when I got to the dealership and he was right there to greet me and tell me what was next. He also told me how to go about the shuttle service. I went over to the shuttle service and Richard took me and another passenger to our homes. Then when Dean called back and told me that my car was ready, I called the shuttle and they were able to pick me up within a few minutes. This time I had Joe. When I arrived back at the dealership, there was Dean ready to take care of me again. When I started pulling out there were some other cars around, so this very nice young man who had pulled my car up said "I will help you out." He did and I was on my way. I told my husband and my neighbors what a great experience I had. Everyone I had contact was personable and made me feel special. Our car was still under warranty, so we didn't have to pay anything. THANK YOU for everything!!! Judith A. Hatfield More