Lawton Kia

VEHICLE SERVICE Set an appointment to service my vehicle by phone. Description of service to be done and date/time reminders sent by text and e-mail. Service staff Set an appointment to service my vehicle by phone. Description of service to be done and date/time reminders sent by text and e-mail. Service staff contact person (Miss Amanda) met me at door on day of service, she described service to be done, and asked me if anything else needed to be addressed or if I had any concerns about the service to be performed. I was led to waiting room, asked if I would like any beverages or watch television while I waited. Service was completed in an timely manner (short wait time). Miss Amanda described what the service technician had done and how the finalization of paper work and payment was to be processed. It was a pleasant experience!! More

Great From purchasing the vehicle to getting regular services, I have never had any issues. Everything is easy and staff friendly to deal with. I prefer my From purchasing the vehicle to getting regular services, I have never had any issues. Everything is easy and staff friendly to deal with. I prefer my vehicle serviced where I purchased it. More

Very professional staff, explain really well the options available and listen your budget position for an end result meeting your objectives. Personnel don’t rush you, available and listen your budget position for an end result meeting your objectives. Personnel don’t rush you, More

Family Company We have now purchase two vehicles from Lawton KIA and we have been so happy. They exercise great customer service and make sure that all of our needs We have now purchase two vehicles from Lawton KIA and we have been so happy. They exercise great customer service and make sure that all of our needs were met. I recommend them to everyone looking for a new car and will continue to use them as my go-to dealership! More

Very good service at this location. Amanda has been very helpful with our KIA Sportage issues. She genuinely cares about our questions and concerns. Making sure all items were serviced in a timely manner. helpful with our KIA Sportage issues. She genuinely cares about our questions and concerns. Making sure all items were serviced in a timely manner. More

Did what I needed I still trust them very much but I can tell that in the past couple of years that they have up-sold services. I understand the need but I really want I still trust them very much but I can tell that in the past couple of years that they have up-sold services. I understand the need but I really want to make sure it is a service that I need and not just something that they want to make money off of. It wasn't like this a couple of years ago so it is hard to tell if it is a dire need or just salesmanship. I still will go to Kia but I stopped using the Toyota place in Altus because of this issue since I ended up with services I didn't really need and they got to the point of purposely not doing things they were supposed to so you would have to come back like putting in the oil etc. I hope you guys can stay honest and not try and sell services that aren't needed since we are already paying a premium price going to a dealership over an hour away instead of the local mechanic. More

Pleasant experience, unpleasant outcome. Service department was very nice and cordial, however my problem was not covered under warranty. Although they tried, they were unable to locate the Service department was very nice and cordial, however my problem was not covered under warranty. Although they tried, they were unable to locate the dead mouse in my dashboard without removing it, disassembling airbags, etc. $900-$1000 to get rid of the smell is just not in my budget right now, so I will just have to suffer. They really did try hard and I appreciated it. More

They have went above and beyond to get us a nice and affordable vehicle. They also worked with our down payment to get a reliable vehicle affordable vehicle. They also worked with our down payment to get a reliable vehicle More

This is by far the best dealership that I have done business with. They are very professional and friendly. In my opinion is a great dealership. business with. They are very professional and friendly. In my opinion is a great dealership. More

Service Always receive excellent service I have been to other Kia service departments and Lawton Kia service is by far the best. I wrote up a bad review on No Always receive excellent service I have been to other Kia service departments and Lawton Kia service is by far the best. I wrote up a bad review on Norman Kia service department last year I say this to let you know I do write a review according to how I'm treated. Lawton Kia service department has always been great well since you guys hired Barbara and Amanda. More