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Lenoir City Ford, Inc.

Lenoir City, TN

Overview
Employees
Reviews
Vehicles
4.8
1,445 Reviews
Everyone's Hometown Dealer...Where We Bring It All Together For You. Whether you are still in the shopping phase, or are an existing customer, it is easy to see why Lenoir City Ford has the Highest Customer Satisfaction Rating in the area. The Premier Dealer in East Tennessee, we are located just 5 minutes SouthEast of Knoxville off I-75 South. We offer one of the Best Selections of New Ford Vehicles along with the Biggest Used Car, Truck and SUV selections around, along with the Most Pleasurable Car Buying Experience in the Country. Our reputation is so high amongst our customers because they know when shopping for a New or Used Ford, or anything Pre-Owned that they will find the Right Vehicle here, because we are the Right Place, where you always get the Right Price.
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775 US-321

Lenoir City, TN

37771

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Showing 1,445 reviews

February 05, 2024

We had an amazing experience working with Brittanie McKee @ Lenoir City Ford. She was professional and knowledgeable, no pressure! She was helpful with financing and got us into a beautiful new Edge ST whi More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittanie McKee, Chris Kleman
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Feb 17, 2024 -

Lenoir City Ford, Inc. responded

Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

February 04, 2024

Didn't service vehicle rushed to sell it to meet 3 of 4 wheels out of balance it was out of alignment called to have it serviced 3 days after buying told me I had to pay for it then talking to sunny he was More

by hhscapesllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sonny Wolfenbarger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cecil Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Kleman
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Feb 06, 2024 -

Lenoir City Ford, Inc. responded

Hello HHSCAPESLLC...Wow. That is an amazing story. We are sorry to hear that you are not happy with your decision to purchase the truck, and that you misinterpreted, or misunderstood almost everything which was said during the Customer Care follow up call we had with you on a recorded line. As soon as we are aware of an issue with a customer's satisfaction, then we follow up by phone to try and remedy the situation. And we did so in this case, as well. We stepped way up by offering to pay 1/2 the expense of balancing and aligning your truck's agressive off-road tires. You became escalated, accusing the Dealership's employees of numerous things, We offered to pay for a full alignment and balance at a garage of your choosing, and rather than working with us to resolve the issue you chose to blast the store and threaten to leave more negative feedback before abruptly hanging up. We follow a simple process when selling a used car that is without warranty: #1. We show the vehicle and then test drive it with the customer to make sure everything checks out. In this case you were aware this truck had a lift kit and over-sized tires, and even engaged in conversations with us about the fact there could be future issues considering it was modified for off-road use. #2. We make sure our customers understand that if he/she decides to purchase the vehicle, that they are purchasing it with the full knowledge that it is an "as-is" vehicle and that they will be assuming all responsibility for any repairs which may follow the purchase, and then we also have our customers sign a form informing them that this is the policy. To sum this whole situation up...Aside from verbally warning you there could be future issues and expenses which could follow when you purchase a truck which has oversized tires and an aftermarket suspension system, and having you read and sign a form which discloses the risks you would be taking by purchasing the truck, we do not know what else we could have done prior to you agreeing to purchase it. And then we even offered to pay for an alignment and balance at a 3rd party service center(which we are not obligated to), there is nothing else which we can do at this point as long as you refuse to accept our assistance.

February 01, 2024

Listened to what we were interested and found us a great truck! I would Highly recommend! More

by e.a.morse820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Algieri-McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Newman Brandon
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Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 31, 2024

Awesome outfit! Cecil top notch ask for him and you won’t be disappointed! Promise I’ve bought 7-8 vehicles off them and traded 2. Great folks. More

by JORDANPOTTER25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cecil Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Algieri-McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Pina
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Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Hi Jordan, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

January 30, 2024

Eli did a fantastic job meeting my needs. He understood my budget and found a truck that would check all the boxes for me. The only sour spot was the overwhelming pressure from Daniel to pu More

by joshmarler911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Algieri-McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli White, Daniel Marshall
Report | Print
Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Thanks for the feedback.

January 29, 2024

I purchased a vehicle from Lenoir City Ford remotely in 2024. My salesperson (Pete) was fantastic, answered all questions, communicated promptly and sent a great walkaround video of the vehicle. Vehicle More

by mach1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Marshall
Report | Print
Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 28, 2024

Smooth process test driving many trucks before making my decision on my 2019 F-150. More

by hunterstratton1729
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittanie McKee, Chris Kleman
Report | Print
Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Hello Hunter, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2024

The dealer was very helpful helped find a wonderful car with low miles at good price and helped explain everything on the way especially Pete he is a great worker treats people like family More

by joseph_lively05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Marshall
Report | Print
Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 27, 2024

Ben Pina at the lenoir city ford was great helping me find my next vehicle after totaling my car in the snow from last week. He showed us several vehicles and made sure we were getting what we wanted. I’ More

by NORABERRY80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Pina
Report | Print
Feb 02, 2024 -

Lenoir City Ford, Inc. responded

Hi Nora, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Lenoir City Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

January 26, 2024

Very,helpful, courteous, not at all pushy . Would buy from here again. Stayed in contact about the vehicle More

by missiondriver2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Hansen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittanie McKee, Daniel Marshall
Report | Print
Jan 26, 2024 -

Lenoir City Ford, Inc. responded

Thank you for the positive feedback. We look forward to serving you in the future.

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