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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,554 Reviews
Call Service Center (732) 966-9220

1,554 Reviews of Lester Glenn Subaru - Service Center

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October 08, 2024

When I go there for service Nicole goes out of her way to make sure I'm taken care of. She is knowledgeable and you know she won't give you any xx. I love my Subaru and I know it will be well taken care of. More

by Ohmster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 07, 2024

Friendly staff and terrific service. They explain in detail every they do to your vehicle. More

by MCAMPOS37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2024

I spent $1500 3 months back to fix my air conditioner. Now they are saying I need to spend another $1600 to fix it again. No thanks... More

by JMALONE1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Lester Glenn Subaru responded

Hi John, We understand your frustration. When you visited our service department in June with your initial concerns about your vehicle's air conditioning system, our technician diagnosed your vehicle as experiencing a leak at the expansion valve o-ring. We replaced the condenser expansion valve and low-side fitting toe at the compressor. We then recharged your system and tested it to ensure it was working as intended. All signs indicated that it was operating as intended. Unfortunately, after several months and an additional 5,000 miles traveled on your vehicle, when you experienced additional concerns with your air conditioning system, our technician diagnosed the new concern as requiring a new compressor. Our team presented you with these findings and you declined the repair. If there's anything we can do to assist you further, please do not hesitate to reach out to our service management team. Thank you. The Lester Glenn Subaru Team

October 06, 2024

Everyone was pleasant and attentive. Nice waiting area in and out in no time. Thank you More

by NEWKYM2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

Lester Glenn always provides a fantastic customer experience. I feel like they are attentive and respectful to customers and honor your appointment and wishes. More

by ktctrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2024

As always, excellent customer service provided, in a timely manner, by my Subaru service advisor. More

by MM071909
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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October 04, 2024

My service appointment was everything that I wanted and was expecting. The staff was friendly, knowledgeable and efficient More

by MAUREENROBERTS0901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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October 04, 2024

I was very pleased with the maintenance service on my car. I was given a verbal and written estimate with options of what I wanted done. More

by ROBBIEJEHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 04, 2024

great great great great great great great great great great great great great great great great great great great great More

by WCHWCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wiggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margaret Parker, Kathy Ottmer
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October 04, 2024

The service and communication was timely and very professional. Nichole kept me informed on timing and was very courteous. More

by KTA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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