Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,494 Reviews
Call Service Center (732) 966-9220

1,494 Reviews of Lester Glenn Subaru - Service Center

Sort by
May 19, 2024

Waited for part for car,about 8 days called me dropped off car.Called me pick up car Sorry we got wrong part,you will have to come back. More

by FRANKGIA113
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Senatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Lester Glenn Subaru responded

Hi FRANKGIA113, thank you for taking the time to leave feedback about your experience with our service team. We sincerely apologize for any frustration this experience caused. We understand how frustrating such situations can be, and apologize for any lack of communication or miscommunication while your vehicle was here for service with us. While we always strive for perfection, we do unfortunately miss the mark at times. Upon receipt of your review, we made our management team aware of your concerns. Feedback such as yours assists in creating new processes for our teams to follow, as well as reiterates the importance of accurate communication during the entire experience for all of our customers. We apologize that we fell short during your last visit and hope we have the opportunity to show you the true Lester Glenn Experience sometime further down the road. Thank you again for your feedback.

May 18, 2024

My husband called and spoke to Kathy. He explained that we were losing air in our tire. He explained that I was going out and he didn't want me to have a problem. Kathy told him that he More

by BARBARA_07008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
May 22, 2024 -

Lester Glenn Subaru responded

Hi Barbara, Thank you for sharing your experience! We're glad to hear that Kathy was able to promptly assist with your tire issue and ensure your safety! Your kind words mean a lot to us, and we love Kathy too! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 18, 2024

Always pleased to wait when Bella is wandering the floor. Reminds me of an aging warden not willing to retire from her duties More

by CHUCK08005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Lester Glenn Subaru responded

Hi Chuck, Thank you for your review! We're glad to hear that Bella adds a bit of charm to your visits! It's great to know she brings a smile to your face. If you need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 18, 2024

Always a pleasure to bring my car in for service. They exceed expectations especially with the short amount of time it takes to complete More

by BRWINES1
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Lester Glenn Subaru responded

Hi BRWINES1, Thank you for your ongoing trust in our service department! We're thrilled to hear that we consistently exceed your expectations and that our efficient service is appreciated. Your satisfaction is our priority, and we're here to make every visit as seamless as possible. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 17, 2024

Great service. Eric was very helpful and made my long wait bearable. All work was completed as advertised. More

by ABROOKS1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Lester Glenn Subaru responded

Hi Abrooks1225, Thank you for your review! We're glad to hear that Eric was very helpful and made your wait bearable! It's great to know that all the work was completed as advertised. If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

Great service. Process was easy. The people were friendly and helpful. I like communicating with texts. More

by aliciasfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Lester Glenn Subaru responded

Hi Alicia, Thank you for your review! We're glad to hear you had a great experience with us and found the process easy! It's wonderful to know that our team was friendly and helpful and that you appreciated the convenience of communicating via texts. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

Very friendly courteous service. No pressure to buy. Explained all the featured on the vehicle. More

by stephaniebrozyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro, David Yaeger, Noah Conlon-Lewis
Report | Print
May 21, 2024 -

Lester Glenn Subaru responded

Hi Stephanie, Thank you for your review! We're glad to hear you received friendly and courteous service without any pressure to buy! It's great to know that everything about the vehicle was thoroughly explained to you. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

Very professional, informative, Ekaterina Espinosa is an excellent representative of Lester Glenn Subaru. Being new to the area, it was reassuring. I had an excellent Subaru dealer in Massachusetts More

by AJPRENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Lester Glenn Subaru responded

Hi Ajprenna, Thank you for your kind words! We're thrilled to hear that Ekaterina provided you with professional and informative service! We're glad to have reassured you as a new member of the area. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

Great Service, Prompt, and Great Communications. Streamline Auto Body (that's me) uses Lester Glenn Subaru for all of our safety system recalibrations after repairs to our customers' Subaru vehicle More

by Streamline Auto Body
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
Report | Print
May 21, 2024 -

Lester Glenn Subaru responded

Hi Streamline Auto Body, Thank you for your review and for trusting us with your safety system recalibrations! We're glad to hear that you find our service prompt and our communication great! Ensuring the proper calibration of ADAS is crucial for vehicle safety, and we're proud to assist in that process. If you need anything else in the future, just let us know! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

The serpentine belt on my car broke when on my way to a critical meeting in Virgina and DC. Because it had been replaced just weeks before, the dealership stood behind me, offered me a loaner, made it easy More

by kaczmarek.stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Lester Glenn Subaru responded

Hi kaczmarek.stan, Thank you for sharing your experience! We're glad our team could support you during such a critical time and provide a loaner car, ensuring you made it to your meeting on time! Your appreciation means a lot to us, and we'll be sure to pass along your thanks to the service department. If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

1
...
79
80
81
...
150