Lexus Of Sarasota

These guys are the best! I was in Indiana and purchased the Bronco over the phone. When we arrived at the dealership, the Bronco was better than described. Mike and Luis hel I was in Indiana and purchased the Bronco over the phone. When we arrived at the dealership, the Bronco was better than described. Mike and Luis helped us through the process and we were home with our new Bronco in two days. I can’t say enough about the dealership. If I had to critique anything, it would be getting our title. However, we are out of state so that just could be working through different state laws. Bottom line is that I would recommend this dealership to anyone. Especially if they are buying from out of state. As I said… they are the best. Easiest car deal I’ve ever made. More

I returned to Lexus of Sarasota and Jeff Serensky after not being able to purchase from him in the spring. While I was able to get what I thought was a fair pricing (based on an offer to purchase at a dif not being able to purchase from him in the spring. While I was able to get what I thought was a fair pricing (based on an offer to purchase at a different Lexus dealership), I was surprised by the additional coverage packages that I was presented with that greatly altered my bottom line to get my car. While I reviewed all the options meticulously when I got home and read each piece, it was disconcerting at first to have one number in my head and a much larger one as my total owed. I had three LoS employees answer all my questions two days later and review each item I questioned. I chose to keep all but one of those options on further evaluation, but after over 4 hours in the showroom, I had obligations to leave that pushed me to sign without being totally comfortable with what I was signing for. More

10K maintenance was great. Quick and no problems. Have had 10 Lexus and have never had any problems! Quick and no problems. Have had 10 Lexus and have never had any problems! More

Public review Lexus of Sarasota I’d worked probably 150 hours looking at cars, ratings and sellers. I found a used car I liked, but there were several issues with the transaction, some that may be ille 150 hours looking at cars, ratings and sellers. I found a used car I liked, but there were several issues with the transaction, some that may be illegal! 1. I bought a used Honda Accord on 11/18/25. I was presented an offer sheet that included four circled items that the salesperson said were required by the state and so were non-negotiable. Three of them were NOT required by the state: a $1298 pre-delivery service fee, a $598 Electronic Filing fee (which only costs $75 at the state and electronic filing is NOT necessary), and a $198 Tag Agency fee. So that’s about $2500 extra profit for the dealer (which, since I was financing I also had to pay Sales tax on!). They are, of course, allowed to ask what want for these in Florida, but saying they are mandated by the state is deceptive and dishonest.The Sales tax was the fourth item, which is required by the state . 2. They charged me $271 for registration, which would be a typical charge for a NEW registration, but mine was a transfer since I was trading in. The state charges about $80 for a transfer. So that was either illegal or another gross overcharge! 3. My trade-in was a 2016 Honda Accord Sport which I bought new and took very good care of. At previous dealers I had it appraised at $14,200, $14,000 and $13,000 (2). Their offer of $10k was very low., $2000 below the lowest range at Kelly Blue Book and $3000 below their appraisal. I asked the salesperson to ask for a better deal and gave her my paperwork proof of other iffers and she said she’d ask. But she never got back to me and in the paperwork shuffle and in my very tired state, I forgot to ask (I think I just assumed which is a mistake). It wasn’t until I got home and went through all 23 forms that I saw they had only paid $10,519. I was very disappointed in the trade but also angry that nobody told me that in person. If they had, I would have rejected the whole deal. My old car appeared on their on theur web site three days later for $16,298. I’m 70 years old and on the autism spectrum and feel I was taken advantage of and manipulated. I naively thought Lexus was different than other dealerships that pull these kind of deceitful stunts. I have contacted the dealership through an internal review and the general manger by both text and certified mail and have not heard back from anyone. Not one word! Unless you’re very rich and don’t care that you spend more than $6000 over and above the asking price for padded fees and lowball trade-ins, I strongly advise you to avoid this dealership! More

Ana was so helpful and a genuine, down to earth, sweet person. She was knowledgeable and made the whole experience very enjoyable. The process from looking at the car online to contacting them and then co person. She was knowledgeable and made the whole experience very enjoyable. The process from looking at the car online to contacting them and then coming in and test driving the car- could not have been smoother. Everyone I encountered was stellar and cared about customer satisfaction. More

I had an outstanding experience purchasing from Lexus of Sarasota. Ana handled the sale and Matt walked me through the paperwork — both were honest, straightforward, and never once made me feel pressured. Sarasota. Ana handled the sale and Matt walked me through the paperwork — both were honest, straightforward, and never once made me feel pressured. When I submitted a counteroffer, they were fair and responsive. The process was efficient, and I was able to finalize everything with one phone call and a few emails rather than going back and forth. Overall, the customer service here truly stands out. Thank you for making the buying experience smooth, transparent, and enjoyable. More

An assembly line in sales department. Very respectful employees. Dealership currently is complete disarray. Will see how service works. Very respectful employees. Dealership currently is complete disarray. Will see how service works. More

Very easy to work with. Continually checking to ensure everything is good. Love the free swag. Continually checking to ensure everything is good. Love the free swag. More

Wow- A+, stellar service. Everyone was so happy, cordial and genuinely happy to have you here. Everyone was so happy, cordial and genuinely happy to have you here. More

They are very professional and caring. we are still having a problem with the key fob. They are working on it we are still having a problem with the key fob. They are working on it More