Lexus Of Sarasota

It was a pleasure to work with each of your associates… all doing their parts efficiently and professionally… but also with kindness! Thank you! all doing their parts efficiently and professionally… but also with kindness! Thank you! More

On November 22, 2025, I purchased a 2019 Lexus NX 300 from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivere from your dealership. My salesperson was Jamie Ramos Rosado. There were a few issues with the transaction: Second Key: The vehicle was delivered with only one key. Prior to purchase, I asked about obtaining a second key. Mr. Ramos Rosado explained that the service department did not have a blank key in stock but offered to have one made at dealer cost. He provided documentation reflecting this arrangement and instructed me to visit my local Lexus dealership. However, Palm Beach Lexus did not honor the discount, and I incurred an additional expense of $117.37 (+ taxes) beyond the agreed dealer cost. CarPlay Feature: The car was advertised on your website as having Apple CarPlay. After taking the vehicle home to Boynton Beach, I discovered CarPlay was not installed. My research confirmed that while CarPlay became standard in 2019, vehicles manufactured prior to October 2018 required a dealership software installation. On November 24, 2025, I contacted Mr. Ramos Rosado, who acknowledged the website error but incorrectly stated that the vehicle was not CarPlay compatible. On December 5, 2025, Palm Beach Lexus successfully installed the CarPlay software, at a cost of $175.99 (+ taxes). I spoke John Knight (manager) on Monday, 12/08/25, and explained the issues and requested restitution for the cost I incurred due to the inaccuracies from the salesperson. He asked for documentation for these costs and said I would get a check back on the weekend. I emailed him the documentation on 12/08/25. On 12/16/25, 8 days later, I still had not heard anything or received a check. I followed up with John Knight (manager) to get the status on the check. It was quickly discovered that he did recall the issue and had not read/acted on my email of 12/08/25. I I forwarded my original email (with documentation) to Dean Serafine. He reviewed the email and was able to expedite a check for the reimbursement. Overall, it's a great car. However, what should have been a simple cash sale became a prolonged, frustrating experience due to the ignorance and apathy of a few employees More

Easy to do business with. Jamie ushered us through not having plates and delay in funds availability Jamie ushered us through not having plates and delay in funds availability More

I had a great experience purchasing my new car at Lexus of Sarasota. Jamie Dickinson was absolutely incredible to work with. He previously helped me buy out the lease on my last vehicle, so when it was tim of Sarasota. Jamie Dickinson was absolutely incredible to work with. He previously helped me buy out the lease on my last vehicle, so when it was time for my next car, I knew I wanted to work with him again. He made the entire process easy, efficient, and stress-free. Jamie is truly down-to-earth, genuine, and kind, which makes a big difference during a car purchase. Toby in finance is always a pleasure to work with as well. He explains everything thoroughly, makes sure you fully understand your options, and never makes you feel like anything is being pushed or hidden. Overall, a great experience from start to finish. More

I liked that Joshua listened to our budget and needs and he got us there. He will reach out to us without making us feel pressured. I liked that he listened to what I like in term of color and model making he got us there. He will reach out to us without making us feel pressured. I liked that he listened to what I like in term of color and model making good suggestions in terms of alternatives. More

I highly recommend Brandon Hammock in Sales at Lexus of Sarasota. Brandon worked with his team to find me the exact car and model I was looking for - after a separate Lexus dealership in the area wasn't ab Sarasota. Brandon worked with his team to find me the exact car and model I was looking for - after a separate Lexus dealership in the area wasn't able to assist with getting me the style and colors I wanted. Brandon kept me updated during the 2-3 week transfer process as the car was being delivered from another dealership out of state, and was generally pleasant to work with. I didn't have to chase him down for information and I felt no pressure in the interaction with him. Thank you, Brandon! More

Our sales person,Tom McOmber, was a pleasure to work with. He had excellent product knowledge additionally having nice, consumer friendly approach to sales. He helped to make the transaction comfortabl with. He had excellent product knowledge additionally having nice, consumer friendly approach to sales. He helped to make the transaction comfortable and easy. In other words he does his job extremely well. I would rate the dealership excellent except in this area. They need to work on their system of making appointments with a tech person to go over the car info system when you have additional questions. If they take care of this they get the 5 stars. More

Responsive and fair to deal with. Some of the best inventory within 100 miles of Tampa Some of the best inventory within 100 miles of Tampa More

Everything went smoothly but was a slow process. I was very surprised and disappointed that I did not receive any if the paperwork I signed by print out but rather on a useless flash drive. I was very surprised and disappointed that I did not receive any if the paperwork I signed by print out but rather on a useless flash drive. More

The staff went above and beyond to make a deal and put us in our new car in our new car More