Lexus Of Sarasota
Sarasota, FL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I made an appt with Django the day before to look at a specific vehicle. When we arrived the Tesla was found to nearly out of battery, had a low tire which I have now found is a pinhole leak (which obviou specific vehicle. When we arrived the Tesla was found to nearly out of battery, had a low tire which I have now found is a pinhole leak (which obviously wasn’t fixed) and Django wasn’t working, even though he personally confirmed the appt with me the day prior, and had also not made a plan for anyone else to meet with us. We ended up dealing with Jon Taylor. As we proceeded we decided to purchase the Tesla, thinking They would repair the tire and charge the battery. We sign paperwork, prepare to leave, only to find that they didn’t detail the car because “we didn’t want to use the little battery you have left” and they claimed there was no leak on the tire (which was a lie). We also had absolutely no help switching the Tesla over to our ownership in the app, since it was still assigned to the old owner, which meant we couldn’t go to a Tesla Supercharger. We live over 100 miles away and 8% battery was going to get us there. Tesla said they normally take 3-5 DAYS to switch a previously owned vehicle over to the new owner, which normally wouldn’t be an issue. It was only an issue because your dealership failed to prepare the vehicle we had made an appt to come purchase over 24 hours in advance. The salesman, sales manager, and financing dept all said they wish they could help and it’s unfortunate Tesla was causing such an issue. Not one of them offered to help us in any way in the event tesla was unable to get us on the road that day. Luckily for us, Tesla has an amazing customer service team that was able to help due to us being stranded at your dealership. A deal that should have taken a couple hours took over 5 hours due to the issue of the battery not being charged. And now I’m having to replace a tire, even though I had your service Dept look at the tire and they assured me there was no leak and that it just hadn’t been properly re inflated after the wheel had been reconditioned. Extremely disappointed with our experience here. More
The dealership is very loyal to repeat customers which is not always the case with car dealerships. not always the case with car dealerships. More
Great attention to detail and customer service. Jonathon was quick to help with any problems I had. Jonathon was quick to help with any problems I had. More
I deal with with Tom Mc and I have been treated very well both times I have gotten a car from him . Sales mgr was very nice and finance was smooth and easy to work with well both times I have gotten a car from him . Sales mgr was very nice and finance was smooth and easy to work with More
Christopher Wolf was wonderful, I really loved to have worked with him your truly Maria O'Dea worked with him your truly Maria O'Dea More
Ana Lima is the absolute best. Friendly, professional, knowledgeable, kind and personable. An absolute pleasure to be around. Not pushy in any way but not a push over either. What Friendly, professional, knowledgeable, kind and personable. An absolute pleasure to be around. Not pushy in any way but not a push over either. What more can a new car buyer want. Thank you so much Ana, you made what is often a very painful experience, pleasurable. And your choice of Sales Manager Shaun to help in the process was excellent and I enjoyed Kenny and Jenny too. I came back from my new car purchase because I had such a great experience and it was perfectly matched this time. Hope to see you all next time. Thanks again for helping me find my perfect new ride. More
Jenny was great. Very friendly, knowledgeable, responsive and easy to work with. I couldn't ask for a better person to explain all the many wonders of my new GX 460 Very friendly, knowledgeable, responsive and easy to work with. I couldn't ask for a better person to explain all the many wonders of my new GX 460. Service department was quick, thorough and responsive to my problems they continue to surpass my expectations!! Bri was awesome as was Kipp. A special shout out to Nissi who helped me understand my sound system. Erin Fellows sold me my car and did an outstanding job! Friendly, knowledgeable and above all -- honest and fair. More
Jamie is a conscientious professional that made the leasing my new car a pleasure .I would highly recommend him to friends and family. leasing my new car a pleasure .I would highly recommend him to friends and family. More
I really did not want to buy another car. ...ever. Other dealers left me with PTSD after dealing with their nonsense. Carl has the patience of a saint. ...ever. Other dealers left me with PTSD after dealing with their nonsense. Carl has the patience of a saint. More