Lexus of Brookfield

Easy to work with. Quick,thorough. Great selection. Can help with all your needs and questions .Ties it up with a nice red bow. Give them a call. help with all your needs and questions .Ties it up with a nice red bow. Give them a call. More

Thank you Jim for being a wonderful human being first. Wade and Chris expedited the entire process too. Wade is a genius explaining all the features inside the vehicle. Bottom line I would highly recomme Wade and Chris expedited the entire process too. Wade is a genius explaining all the features inside the vehicle. Bottom line I would highly recommend Lexus of Brookfield to anyone looking for a fantastic vehicle. Jim, the best!!! More

Christmas came early this year!!! This was our first experience with Lexus. We found ourselves unexpectedly in the market for a new vehicle, and based upon a friend’s recommendation, gave the dealershi experience with Lexus. We found ourselves unexpectedly in the market for a new vehicle, and based upon a friend’s recommendation, gave the dealership a try. WOW! What an incredibly pleasant experience!! We could tell immediately that this was not your typical auto dealership. Upon arrival for our test drive, We were greeted at the door by JT Naumann and Joe Palmisano. Within moments, we were chatting and laughing like old friends. After the test drive, We wanted to take some time to think about how we’d like to proceed. They agreed...no pressure. We couldn’t believe it. When We arrived the second time, we were again greeted like family. After being offered a beverage and a snack, we sat down to talk about our options and crunch some numbers. Again, no pressure. While taking a break to walk around the showroom, we met JJ Klein, another incredible salesman. He had nothing to gain by taking time to chat with with us, as we had already pretty much settled with JT, but he was welcoming and friendly just like the others. In fact, his kindness and that of every employee that we encountered was what truly helped seal the deal. Lexus of Brookfield is not only an incredibly formed team, but they actually work as family. The culture they’ve created is unlike anything we’ve ever experienced in the auto industry! Next step...finance. After making some final adjustments to our numbers, we met Christopher Zilvitus who went through our official paperwork. Who new a credit guy could be fun? Signing paperwork was even enjoyable!! Soon after, we were seated in our new beautiful SUV and introduced to Wade Schumacher (aka: Lexus Wade). Another brilliant team member who went over the seemingly endless luxuries and features of our new toy. Rumor has it he’s delivered over 8000 Lexus vehicles. Again, not your typical IT guy. He made this part...you guessed it...FUN!!! .Last stop was our introduction to the service department. We really expected this part to be a non-event. Wrong! We met Joe Greco who gave us a run down of the luxurious (and SUPER CLEAN) service building. He even gave us a congratulations gift from his team. At the end of this experience, we not only became first-time Lexus owners, but also family members and friends. We have been checked on, wished well, and congratulated by countless members of the Lexus team. it’s our first Lexus, but thanks to Lexus of Brookfield, it will most definitely NOT be our last! Great job gang...you definitely have two new lifetime fans and ambassadors out there singing your praises every day! More

My experience with Bob was good. When I test drove a used vehicle, it needed a new battery and Bob took care of it right away. Very professional atmosphere. Not shady or pushy like other dealerships I have b vehicle, it needed a new battery and Bob took care of it right away. Very professional atmosphere. Not shady or pushy like other dealerships I have been too. More

Isaac was great to work with! Amazing customer service and very friendly. He exceeded all expectations and made the buying process very easy and enjoyable. and very friendly. He exceeded all expectations and made the buying process very easy and enjoyable. More

Lexus of Brookfield wowed me. Joshua, Isaac and Chris gave me the red carpet treatment, offered good trade in value and made my experience delightful. gave me the red carpet treatment, offered good trade in value and made my experience delightful. More

We appreciated the knowledge and expediency of the staff. They respected our time without cutting corners on serving our needs and answering our questions. The car is everything we hoped for and are confiden They respected our time without cutting corners on serving our needs and answering our questions. The car is everything we hoped for and are confident that the staff will assist us with any questions as we learn how to use all the features on this car. The only confusion was that Chris from Finance was not aware that funds had already been transmitted to dealership so no credit services were required. We drove 350 miles to purchase this car after finding it online and do not regret the decision. Thank you for a successful transaction. More

I would like to simply say thank you to Lexus for stellar customer service. My number one case in point is Dale Rogelin. He is the epitome of the phrase "A man of his word. He supports the customer before customer service. My number one case in point is Dale Rogelin. He is the epitome of the phrase "A man of his word. He supports the customer before, during and after the sale. He is never too busy after the sale to show concern and continues to serve after the sale. I also want to give my appreciation to A.J. in service he too assisted me with an issue and would not stop until the problem was solved. In a world where customer service is dwindling, it is refreshing to be treated like family. Dale ends each professional endeavor with, "If you need me, give me a call." He doesn't just say it, he means it. That's family treatment and I'm glad to be a member. The dealership is a credit to the industry. God bless! More

Bought a Lexus at Brookfield Lexus on 11/23. Dealt with Joe Palmisano and Andrew Ratner. The experience couldn’t have been any more pleasant. Extremely personable people who made us feel very welcome. We w Joe Palmisano and Andrew Ratner. The experience couldn’t have been any more pleasant. Extremely personable people who made us feel very welcome. We will definitely be back. David More

Scott was a pleasure to work with during my journey to buy a different Lexus. He made me feel at ease and worked very hard to find the right car. Very dependable and communicates well. He is excellent buy a different Lexus. He made me feel at ease and worked very hard to find the right car. Very dependable and communicates well. He is excellent employee for the dealership as well as Lexus company. More