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Lexus of Chattanooga

Chattanooga, TN

4.9
1,032 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,032 reviews

June 15, 2024

The ability to get started online and have a contact person (Marc) when I walked in definitely set the tone of the experience. Many of the staff worked with me on this purchase which made it near effort More

by Kids9596
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Marc was great to work with, and always available if I had any questions. He made sure I received the exact RX350 Hybrid that I wanted. I would highly recommend Marc to any of my friends. More

by sford815
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Sadek
June 15, 2024

Impressive helpful organized great salesman patient located car good deal purchase respectful Mark great salesman More

by kornerkutters
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Just purchased a Lexus TX350 from Lexus of Chattanooga. The entire process was a good experience. My salesperson was Ralph Paty and he was professional and thorough. I highly recommend them and will use More

by thgowens
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Lexus of Chattanooga responded

Thank you so much for choosing Lexus of Chattanooga for your recent Lexus TX350 purchase! We're thrilled to hear that you had a positive experience throughout the entire process. Ralph Paty is a valued member of our team, and we're delighted to hear that he provided you with professional and thorough service. We'll be sure to pass along your kind words to him! Thank you for your recommendation, and we look forward to serving you again in the future. If you need anything else or have any questions, please don't hesitate to reach out.

May 22, 2024

This was my second purchase from LOC (Lexus of Chattanooga) and Marc Bales. Marc always makes the process so easy. LOC has the best customer service and will help you hand in foot to make sure you More

by Hheather1020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Lexus of Chattanooga responded

Thank you so much for your loyalty and for choosing Lexus of Chattanooga for your second purchase! We're thrilled to hear that Marc Bales made the process easy for you once again. Providing exceptional customer service is what we strive for, and we're delighted that our team went above and beyond to ensure you got exactly what you needed and wanted. Your kind words mean the world to us, and we truly appreciate your feedback. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Thank you for being a valued customer, and we look forward to serving you again at Lexus of Chattanooga!

May 17, 2024

Picked up my new car on May 16 and could not have been more pleased with this professional staff and experience. Michael Platt and Justin Hendrick are top notch and proof that car buying can be done easi More

by HSVLexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Lexus of Chattanooga. Michael Platt and Justin Hendrick are truly exceptional, and we're delighted that they provided you with top-notch service. It's fantastic to know that your car-buying experience was easy and professional. We're honored to have earned your trust and loyalty, and we're thrilled to be your go-to Lexus dealership, even if you're not local. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Congratulations on your new car, and thank you for choosing Lexus of Chattanooga!

May 04, 2024

This place is top notch! Wade, Decoda, Justin and the Tech guy were all super helpful! Wade and Decoda were with us every step of the way to find us the perfect car. We wish More

by ericbbq1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
DeCoda Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Lexus of Chattanooga responded

Thank you so much for your glowing review, Tyler and Eric! We're thrilled to hear that you had a top-notch experience at Lexus of Chattanooga. Wade, Decoda, Justin, and our tech guy are all valuable members of our team, and we're delighted that they provided you with such helpful and enjoyable service. We appreciate your recommendation and look forward to welcoming you back in the future!

May 02, 2024

Very professional and up to date/easy purchasing experience. There was not a lot of GX inventory here in Knoxville, but Ralph kept me when any hit the lot at Lexus Of Chattanooga. Ralph is an amazin More

by Charlie Rathbun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that Ralph provided you with a professional and up-to-date purchasing experience at Lexus of Chattanooga. Ensuring our customers find exactly what they're looking for is our priority, and Ralph's dedication and knowledge shine through in his service. We appreciate your recommendation and look forward to assisting you with any future automotive needs!

April 29, 2024

Marc Bales is a valuable asset to the Lexus team. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. More

by Penney354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bales
May 01, 2024 -

Lexus of Chattanooga responded

Thank you for recognizing Marc Bales as a valuable asset to our Lexus team! We're thrilled to hear that he has provided you with excellent communication and goes above and beyond to ensure you get exactly what you want at a fair price. Marc's dedication to customer satisfaction is truly commendable, and we're grateful for his contributions. We appreciate your feedback and your continued support. If there's anything else we can assist you with, please don't hesitate to let us know. Drive safely, and we look forward to serving you again!

April 29, 2024

The process was quick and pleasant. I appreciate the friendliness and precision of the employees. The new store is really nice. More

by Sam4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Chattanooga responded

We're delighted to hear that you had a quick and pleasant experience with us at Lexus of Chattanooga! Thank you for appreciating the friendliness and precision of our employees. Providing exceptional service is always our goal. We're thrilled that you also enjoyed our new store—it's wonderful to hear that you found it nice. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

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