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Lexus of Chattanooga

Chattanooga, TN

4.9
1,025 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,025 reviews

May 02, 2024

Very professional and up to date/easy purchasing experience. There was not a lot of GX inventory here in Knoxville, but Ralph kept me when any hit the lot at Lexus Of Chattanooga. Ralph is an amazin More

by Charlie Rathbun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

The process was quick and pleasant. I appreciate the friendliness and precision of the employees. The new store is really nice. More

by Sam4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Lexus of Chattanooga responded

We're delighted to hear that you had a quick and pleasant experience with us at Lexus of Chattanooga! Thank you for appreciating the friendliness and precision of our employees. Providing exceptional service is always our goal. We're thrilled that you also enjoyed our new store—it's wonderful to hear that you found it nice. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

April 29, 2024

Marc Bales is a valuable asset to the Lexus team. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. More

by Penney354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Bales
May 01, 2024 -

Lexus of Chattanooga responded

Thank you for recognizing Marc Bales as a valuable asset to our Lexus team! We're thrilled to hear that he has provided you with excellent communication and goes above and beyond to ensure you get exactly what you want at a fair price. Marc's dedication to customer satisfaction is truly commendable, and we're grateful for his contributions. We appreciate your feedback and your continued support. If there's anything else we can assist you with, please don't hesitate to let us know. Drive safely, and we look forward to serving you again!

April 27, 2024

Fred was great to deal with, fair and honest. Everything was easy to understand. Returning to Lexus of Chattanooga was an easy choice after my experience with the service department. Five stars d More

by dkolesa1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah in Finance
May 01, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that Fred provided you with a great experience at Lexus of Chattanooga—fair, honest, and making everything easy to understand. Your satisfaction is our priority, and we're grateful for your recommendation. It's fantastic to know that your positive experience with our service department influenced your decision to return to us for your car-buying needs. We truly appreciate your kind words and your loyalty. If there's anything else we can assist you with, please don't hesitate to let us know. We're here for you!

April 25, 2024

Excellent service. Great attention to quality and detail! The body shop could have turned over my vehicle, but was not satisfied with the work and reworked a portion o More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us! At Lexus of Chattanooga, we take great pride in providing excellent service and ensuring the highest quality standards are met. We're thrilled to hear that our body shop team went above and beyond to ensure your satisfaction by reworking a portion of the repairs until they achieved perfection. Your vehicle looking brand new is our ultimate goal, and we're delighted to have exceeded your expectations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you for choosing Lexus of Chattanooga!

April 22, 2024

Excellent customer! I had a great experience with Andrea. She was very knowledgeable and personable. Definitely would recommend her and Lexus of Chattanooga. More

by kile59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with Andrea at Lexus of Chattanooga. Providing knowledgeable and personable service is what we strive for, and we're delighted that Andrea met and exceeded your expectations. Your recommendation means the world to us, and we appreciate your trust in both Andrea and our dealership. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

April 19, 2024

The dealership is modern, open, appealing and welcoming. It is what a potential customer has come to expect with the Lexus brand. More

by dbroome8939
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing feedback! We're delighted to hear that our dealership's modern, open, and welcoming atmosphere met your expectations and aligned with the Lexus brand experience. Creating a comfortable and inviting environment for our customers is important to us, and we're thrilled that you found it appealing. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and hope to see you again soon at Lexus of Chattanooga!

April 19, 2024

Super quick and easy. Prescient service. Highly recommended to anyone in the market for a car. More

by eeverst
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that you had a super quick and easy experience with us at Lexus of Chattanooga. Providing efficient and prescient service is what we aim for, and we're delighted that you found it highly recommendable to others in the market for a car. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you or anyone you refer in the future!

April 17, 2024

Salesman Fred Fortson and Tech Guy Jackson Antinore were excellent . We enjoyed our experience very much. More

by Cheneyhome
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We're thrilled to hear that Fred Fortson and Jackson Antinore provided you with excellent service during your visit to Lexus of Chattanooga. Delivering exceptional experiences is our top priority, and we're delighted that you enjoyed your time with us. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

April 13, 2024

DeCoda, Ally, Justin, and Aaron made our purchase extremely easy. They all were friendly, helpful, and knowledgeable! DeCoda and Ally worked hard to find us exactly what we wanted. We would defi More

by sjhendes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
DeCoda Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lexus of Chattanooga responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that DeCoda, Ally, Justin, and Aaron made your purchase at Lexus of Chattanooga extremely easy and enjoyable. Providing friendly, helpful, and knowledgeable service is what we strive for, and we're delighted that they went above and beyond to ensure you found exactly what you wanted. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help in any way we can!

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