Randy Hatfield

Update: The Service Manager has been working with me to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to get a list of what was worked on, they call it a MPI. He has also been responsive to my emails. I am still waiting on the My Lexus service record to have the mileage adjusted to the correct mileage. Called in for a multi-point inspection on a recently purchased higher miles GX 460. I wanted to know and get fixed all that it needed. I knew several things were needed like a small coolant leak and leaking struts. I wanted to make sure the vehicle was looked over well so I placed small pieces of tape on the Lexus engine bay fasteners and on other areas. I don't just trust peoples word, but hoped bringing it to the Lexus dealership would be a better experience. While at the dealership I decided to go with a full 150K mile service as it just made sense to. Their were a few items I requested not to have done such as the oil change (just did my own a week prior). When I got home, I checked under the hood and was very disappointed to see my taped areas undisturbed. The service receipt only listed 1. brake fluid, 2. fuel and oil additives, 3. a "complementary" car wash, and 4. a "complementary" multi-point inspection. It also said 150k service at the top. I called my service rep, Cody, to talk about my concern that my vehicle was not serviced. He talked about how I was only charged for what was on the receipt. That would mean I paid $330 for a brake bleed and the engine additives (like $10 each at Autozone). Worse I found my brake reservoir still taped... I was told they fill the brakes through a different way. This could be true from what I have read, but my trust in the service still is not high. I then found my mileage was listed as 192K miles. All this has made me very skeptical that anything was actually done on my vehicle. When I asked about the inspection I was told that everything looks good (remember that I know I have a coolant leak somewhere, and leaky struts). Cody the service rep told me he would send me over the notes from the tech. It never came and I called back for 5 day and he sent me to voicemail without reaching back out to me. After another week I called Lexus of America. After a month from all this I got an email from the service manager. He said he was asked to send me over something. That something was a list of what is included in the 150K mile service. I told him I was not looking for what the recommended service items were but the notes from my original service and getting my concerns fixed. I don't know if I can trust the service center to make this right, but the service manager did ask if I wanted to go back over anything I felt they didn't do. I really hope this can be rectified. I am going to need to buy parts and have repairs done. I don't want to have to drive down to Atlanta because I can't trust this operation. I did not feel the "Lexus" experience but I sure did have a "unforgettable experience". More

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Mark was very helpful and engaging. He was a pleasure to work with. We are excited about our new Lexus He was a pleasure to work with. We are excited about our new Lexus More

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I highly recommend Lexus of Chattanooga. Marc made my purchase fast and easy! Professional and Friendly! Marc made my purchase fast and easy! Professional and Friendly! More

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Andrea and Randy were very professional and personable to deal with. The dealership was gracious in the handling of my service request, and every touch point was a pleasant experience. 10/10 deal with. The dealership was gracious in the handling of my service request, and every touch point was a pleasant experience. 10/10 More

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Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicl done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga. More

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John has outstanding customer service skills. He is very knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sinc knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sincerely, Jeff Alger More

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Had excellent service as always. It was time for my NX 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting Lexus of Chattanooga always great service. Angel K More

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Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thoug vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much. More

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Ryan and Randy provided us with Excellent, professional, friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team! friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team! More

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Just wanted to say your employee’s are the best. I bought a IS in 2013 and also had my service done at this location. Randy and Cameron are also so helpful and polite. I’m also treated like family. I decided a IS in 2013 and also had my service done at this location. Randy and Cameron are also so helpful and polite. I’m also treated like family. I decided to upgrade my Lexus for safety features. Austin was my Sales person. He was wonderful to work with. I never felt pressured and he answered all my questions. Austin made sure I had all the accessories that I wanted for my NX when I came to pick up my car. What a pleasurable experience. Great job Lexus of Chattanooga. More

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