Randy Hatfield

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.

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John has outstanding customer service skills. He is very knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sincerely, Jeff Alger

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Had excellent service as always. It was time for my NX 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting Lexus of Chattanooga always great service. Angel K

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Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

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Ryan and Randy provided us with Excellent, professional, friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team!

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Just wanted to say your employee’s are the best. I bought a IS in 2013 and also had my service done at this location. Randy and Cameron are also so helpful and polite. I’m also treated like family. I decided to upgrade my Lexus for safety features. Austin was my Sales person. He was wonderful to work with. I never felt pressured and he answered all my questions. Austin made sure I had all the accessories that I wanted for my NX when I came to pick up my car. What a pleasurable experience. Great job Lexus of Chattanooga.

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I had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning to the completion of the sale!!!

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Was an amazing experience from the time I walked in the lot! Thanks so much Randy and Ralph for taking such great care of me! Loving my new 2020 Lexus Gx460

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On 9/03/19, I went to Lexus of Chattanooga to purchase a new 2019 NX300. I was met by Jimmy, and explained I was there to meet with Ralph Paty about purchasing a 2019 NX300. From that very minute, the service I received had already surpassed any experience I've had in purchasing a new vehicle. I truly mean from that moment. I met Ralph Paty, and the "over the top" experience surpassed anything I've ever encountered. The folks at Lexus of Chattanooga knows their business. Anyone that works in the public should go by and take lessons from those who work there. They TRULY know what customer service means. THANKS AGAIN Jimmy and Ralph for the "over the top" customer care. I will put this out there and let EVERYONE know, if shopping for a Lexus, they must go to Lexus of Chattanooga first! You folks are truly amazing. THANKS AGAIN!

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The purchase of my new 2017 Rx 350 was an excellent experience. Larry Holder helped me to find the perfect car to suit my needs. I will do business no where else. He took the time with me to show me all the details about the car. Also, Leann in finance was so helpful along with other members of the team. I love my Lexus family. I give Lexus of Chattanooga 110% dealership team rating!!!!

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