
Randy Hatfield
Lexus Service Manager 423-499-9095
Lexus of Chattanooga
5800 Lee Hwy
Chattanooga, TN 37421
12 Reviews of Randy Hatfield
August 27, 2020
"Andrea Mashburn is LITERALLY the best! I need service..."
- MattAndrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.
Read MoreOther Employees Tagged: John Cate, Ryan Kennedy, Andrea Mashburn, Nathan Howard
August 01, 2020
"John has outstanding customer service skills. He is very..."
- Jeff AlgerJohn has outstanding customer service skills. He is very knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sincerely, Jeff Alger
Read MoreOther Employees Tagged: John Cate , Jim Taylor
June 18, 2020
"Had excellent service as always. It was time for my NX..."
- littlesgtmajHad excellent service as always. It was time for my NX 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting Lexus of Chattanooga always great service. Angel K
Read MoreOther Employees Tagged: Ryan Kennedy
April 16, 2020
"Ralph Paty is phenomenal. He found three different..."
- Robert MichalskiRalph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.
Read MoreOther Employees Tagged: Ralph Paty, John Cate, Ryan Kennedy, Travis Gray, Cameron Stooksbury, Robert Graham, Maria Gains, Andrea Mashburn, Robbie Bales , Ralph Paty
December 31, 2019
"Ryan and Randy provided us with Excellent, professional,..."
- EstuardoRyan and Randy provided us with Excellent, professional, friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team!
Read MoreOther Employees Tagged: Ryan Kennedy
December 27, 2019
"Just wanted to say your employee’s are the best. I bought..."
- littlesgtmajJust wanted to say your employee’s are the best. I bought a IS in 2013 and also had my service done at this location. Randy and Cameron are also so helpful and polite. I’m also treated like family. I decided to upgrade my Lexus for safety features. Austin was my Sales person. He was wonderful to work with. I never felt pressured and he answered all my questions. Austin made sure I had all the accessories that I wanted for my NX when I came to pick up my car. What a pleasurable experience. Great job Lexus of Chattanooga.
Read MoreOther Employees Tagged: Austin Robinson, Cameron Stooksbury
November 23, 2019
"I had such a wonderful experience in buying my Lexus and..."
- GreenthumbI had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning to the completion of the sale!!!
Read MoreOther Employees Tagged: Robert Graham, Alicia Normand
October 23, 2019
"Wonderful"
- JejvetWas an amazing experience from the time I walked in the lot! Thanks so much Randy and Ralph for taking such great care of me! Loving my new 2020 Lexus Gx460
Read MoreOther Employees Tagged: Ralph Paty
September 06, 2019
"BEST Vehicle Shopping Experience"
- Chat4044On 9/03/19, I went to Lexus of Chattanooga to purchase a new 2019 NX300. I was met by Jimmy, and explained I was there to meet with Ralph Paty about purchasing a 2019 NX300. From that very minute, the service I received had already surpassed any experience I've had in purchasing a new vehicle. I truly mean from that moment. I met Ralph Paty, and the "over the top" experience surpassed anything I've ever encountered. The folks at Lexus of Chattanooga knows their business. Anyone that works in the public should go by and take lessons from those who work there. They TRULY know what customer service means. THANKS AGAIN Jimmy and Ralph for the "over the top" customer care. I will put this out there and let EVERYONE know, if shopping for a Lexus, they must go to Lexus of Chattanooga first! You folks are truly amazing. THANKS AGAIN!
Read MoreOther Employees Tagged: Ralph Paty, Matt Millard, Ed Emerson , Leslie
December 14, 2017
"December to Remember"
- Buttrflyz72The purchase of my new 2017 Rx 350 was an excellent experience. Larry Holder helped me to find the perfect car to suit my needs. I will do business no where else. He took the time with me to show me all the details about the car. Also, Leann in finance was so helpful along with other members of the team. I love my Lexus family. I give Lexus of Chattanooga 110% dealership team rating!!!!
Read MoreOther Employees Tagged: Larry Holder, Ralph Paty, John Cate, Cory Horne, Ryan Kennedy , Leann Morgan, Greg Patterson