Maria Gains
Maria Gains at Lexus of Chattanooga
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Maria Gains

Lexus Service Advisor 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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10 Reviews
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10 Reviews

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10 Reviews of Maria Gains

January 26, 2024

Dealership Rating
Employee Rating

Maria arranged to have my remote app fixed as well as inspecting my car for a recent customer support program. She also provided a loaner car . More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2024

Lexus of Chattanooga responded

Thank you for sharing your positive experience with Maria at Lexus of Chattanooga! 🌟 We're glad to hear that she went above and beyond to arrange the fix for your remote app, inspect your car for a recent customer support program, and provide you with a loaner car. Your satisfaction is our priority, and we appreciate your trust in our team. If there's anything more we can do for you or if you have additional feedback to share, please feel free to reach out. Safe travels, and we look forward to serving you again in the future!

November 20, 2022

Dealership Rating
Employee Rating

I highly recommend Lexus of Chattanooga. Marc made my purchase fast and easy! Professional and Friendly! More

by Mcm0195
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Hatfield, Robbie Bales, Marc Bales , Alesia Durr

Jan 09, 2023

Lexus of Chattanooga responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

July 01, 2021

Dealership Rating
Employee Rating

John Cate and Maria always take the best care of me when I come in to have my car serviced!! Thank you!! More

by dtrue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Cate

June 22, 2021

Dealership Rating
Employee Rating

I brought my vehicle in for 30,000 mile service. Maria was very friendly. I always have a great experience with Lexus of Chattanooga. Keep up the great job. More

by littlesgtmaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 30, 2021

Lexus of Chattanooga responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

May 06, 2021

Dealership Rating
Employee Rating

From my first phone call to schedule appointment for issue with my vehicle, Maria was kind, personable and very professional. She treated me as if I was family. Great service and follow up! More

by Happy Lexus lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 11, 2021

Lexus of Chattanooga responded

Thank you for taking the time to share your comments about Maria. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback!

March 11, 2021

Dealership Rating
Employee Rating

Maria took careful notes, wrote down all the information and phone numbers from the insurance on my certified Lexus, made phone calls to see what all was covered while she sent my car to Service to have the More

by Sweet16 car gal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 17, 2021

Lexus of Chattanooga responded

We couldn’t be happier that Maria provided you with a great service experience. She is a real asset, and we are lucky to have her on the Lexus team. Please come back to visit anytime!

July 06, 2020

Dealership Rating
Employee Rating

I was out of town in my Lexus LX 570 when my driver’s side mirror was hit by a school bus. I contacted Keith in the parts department. He was extremely helpful. He put me in contact with Maria in the serv More

by coyland
Recommend Dealer
Yes

Other Employees Tagged: Keith

Jul 22, 2020

Lexus of Chattanooga responded

Our Team is glad to know we were able to assist you promptly with your service needs. Being out of town is a deal in itself, add car trouble, and that equals mess. Happy to know our team made your experience with us easy, and quick to get you back on the road. We appreciate your feedback and 5 stars!

April 16, 2020

Dealership Rating
Employee Rating

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thoug More

by Robert Michalski
Recommend Dealer
Yes
Apr 17, 2020

Lexus of Chattanooga responded

We couldn’t be happier that Ralph provided you with a great experience. He is a true asset and we are lucky to have him on the Lexus team. We will be sure to let him know about your kind words.

March 04, 2020

Dealership Rating
Employee Rating

Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything! More

by Terrence Montgomery
Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson, Ralph Paty, Aaron Schreiner , Sam Vaden

Mar 09, 2020

Lexus of Chattanooga responded

Thank you for the 5-star review! We are ecstatic you had an amazing experience with us. If you need anything in the future, please do not hesitate to reach out.

October 25, 2019

Dealership Rating
Employee Rating

very good when i come she very good service when i come ! thanks but i like ket and i want next time i see her agian thank you very much she di a good job ! Thanks agi More

by TonyVuongHoang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Larry Holder

Oct 28, 2019

Lexus of Chattanooga responded

Thank you for the awesome review, Tony! It's great to hear our team was able to provide you with a 5-star caliber experience. Please let us know if you need any additional assistance!

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