Lexus of Henderson

Great service! Fast and very good dealer service. They always get it right the first time. They are very organized and get you in and out fast. Fast and very good dealer service. They always get it right the first time. They are very organized and get you in and out fast. More

Very pleasant experience, profesional and knowledgeable Dealership was very clean . Very efficient and always has answers to my questions. The 25 word minimum review is ridiculous . No need for this. sti Dealership was very clean . Very efficient and always has answers to my questions. The 25 word minimum review is ridiculous . No need for this. still a 5 rating More

Great service I made an appointment on line. I then received a call from my service advisor and we went over the service. I arrived early and was taken care of im I made an appointment on line. I then received a call from my service advisor and we went over the service. I arrived early and was taken care of immediately. David, the service advisor and I sat down and we went over everything that was to be done. He gave me an estimated time of completion and I was actually completed before that time. My Lexus was washed and ready for me to drive away. Great service. More

Not Good I was totally displeased with the service I received. I brought the car in because it was time for the first six month service after I purchased the I was totally displeased with the service I received. I brought the car in because it was time for the first six month service after I purchased the car (also known as the 25K check), also I had the issue with the outside temp reading low on the display. It was 107 outside (actual) and the car displayed read as high as 97 after a twenty minute drive. The car was returned to me and they stated there was nothing wrong. I got in the car and noticed that the outside temp was only 88. At this point I got the service rep (I don't remember his name or the lead tech) and showed him the problem. The service rep saw that the car next to us was running and he asked what the temp was reading in the other car. The person in the car replied 97, the same as google temp for Henderson (my car still reading 88 degrees). Seeing that the temp was incorrect the service rep went in and got the Lead Technician to look at it. The lead tech basically said that a ten degree diff was acceptable. Then he started making all sort of excuses why this was acceptable. I still have the same problem. The outside temperature gauge still reads ten degrees low. Instead of fixing it they just made excuses. So what do I have to do to get the problem fixed. Just tested my car and after driving for twenty minutes the outside temp reads 99 when it's 108 (actual). More

Totally unsatisfied with service Brought my SUV three times within 6 months due to defective battery. AAA techs who jumpstarted battery showed that it was defective and needed replace Brought my SUV three times within 6 months due to defective battery. AAA techs who jumpstarted battery showed that it was defective and needed replacement. On three occasions service department that battery was fine. Monday, June 1, I requested replacement of battery and I paid $150, your dealership should have replaced the battery free because I have less than 8,000 miles . More

The entire staff from the initial inquiry of my vehicle to the final sale was very professional, accommodating, and friendly. Will recommend to my friends to the final sale was very professional, accommodating, and friendly. Will recommend to my friends More

Fast and efficient. We have all been in disarray with Fast and efficient. We have all been in disarray with this covid epidemic & we've been trying to comply with distancing but my beater get around tow Fast and efficient. We have all been in disarray with this covid epidemic & we've been trying to comply with distancing but my beater get around town car died & since my wife broke her wrist her Mustang GT stick shift has been in the garage. So as we pulled into Lexus of Henderson at 5:40 they were locking up to close at 6:00 PM (on a Monday, who knew). That's all right says Paul Dackow, we'll get you outta here pretty quick. And yes he did too. We were out the door and driving our gently used beautiful Cadillac home by about 7:30. This was a car that I'd found on the internet, it's what we were looking for and Paul saw to it that we got this car as advertised. Thank you Lexus of Henderson. More

Best service from beginning to end. No pressure and very accommodating. Even put a big red bow on my car the day of pick up. I bought a used car (toyota) but they made us feel like we bought a brand new lex accommodating. Even put a big red bow on my car the day of pick up. I bought a used car (toyota) but they made us feel like we bought a brand new lexus. Definitely recommend! More

EXCELLENT follow-up and communication through out the process. During the pandemic delivery of parts were late but the constant communication and updates were comforting. process. During the pandemic delivery of parts were late but the constant communication and updates were comforting. More

I have bought all my Lexus automobiles from a Lexus dealerships , starting with the first generation SC 400. Now I own 2 which I purchased from Lexus of Henderson , LS 460, and GS 350. Each was and dealerships , starting with the first generation SC 400. Now I own 2 which I purchased from Lexus of Henderson , LS 460, and GS 350. Each was and will be serviced at Henderson Lexus. Because I am very satisfied with the timely service , Thank you More