Lexus of Melbourne

Purchase of a Lexus We have had our Lexus for over a year and have been very happy with our purchase. From the Sales folks to the Service team we have experienced nothin We have had our Lexus for over a year and have been very happy with our purchase. From the Sales folks to the Service team we have experienced nothing but courteous and professional staff at Lexus of Melbourne. I highly recommend these folks if you are interested in buying Lexus. More

The Wrights buy a LEXUS!! I and my wife were very pleased with all aspects of our successful visit to LEXUS of Melbourne. Our vehicle is beautiful, drives like a dream we are I and my wife were very pleased with all aspects of our successful visit to LEXUS of Melbourne. Our vehicle is beautiful, drives like a dream we are more than satisfied with your staff. We will recommend your firm to anyone. Ed and Winnie Wright More

An outstanding experience. When we entered the dealership we were unsure about buying a new car. So many question we had. John Cuestas made us to feel comfortable and welcomed. When we entered the dealership we were unsure about buying a new car. So many question we had. John Cuestas made us to feel comfortable and welcomed. He spoke with us to get a feel for what we wanted then showed us the availability of units. Never once did we feel pressured to do anything. Then after we decided to purchase, he showed us all of the options to finance. It was a great experience. More

Great Service The service department was convenient and accommodating to my schedule. They communicated the necessary repairs needed and explained details about the The service department was convenient and accommodating to my schedule. They communicated the necessary repairs needed and explained details about the recall as well as provided a loaner vehicle. More

Great service I don’t live very close to the dealership, so I find it very convenient that I can have a loaner driven to my work and the driver takes my car to the I don’t live very close to the dealership, so I find it very convenient that I can have a loaner driven to my work and the driver takes my car to the dealership for service (and a car wash). Then the driver drives my car back and picks up the loaner. Very convenient. Service manager Mike Retz does a great job. More

GOOD SERVICE WITH GOOD EXPLAINATION AND SATIFACTORY RESULTS gGOOD SERVICE WITH PROPER EXPLAINATION AND SATIFACTORY RESULTS WHERE FEEL LIKE rRECOMMENDING OTHERS. wHATEVER STEVEN HAS RECOMMENDED TO GET DON gGOOD SERVICE WITH PROPER EXPLAINATION AND SATIFACTORY RESULTS WHERE FEEL LIKE rRECOMMENDING OTHERS. wHATEVER STEVEN HAS RECOMMENDED TO GET DONE WAS REALLY NECCESARY ACCORDING TO HIS OPION AND FOR MY SAFTY AND I THANK HIM FOR THAT. More

60K Service Ruben answered my call inquiring about 60K service for my 2013 Lexus 450RXh. He was thorough in explaining 'required' per manual, and 'optional' nice Ruben answered my call inquiring about 60K service for my 2013 Lexus 450RXh. He was thorough in explaining 'required' per manual, and 'optional' nice to add, and quoted service cost for both. He set up service date/time, received me well, arranged for a 'loaner' car, and called me back when the work was completed. Car was vacuumed from inside and wash cleaned from outside, and batteries were replaced in car keys. What impressed me about Ruben - pleasing and professional mannerism, transparency in giving information to customer and let customer make the choice (not pushy), and willingness to do a bit more than promised. Lexus at Melbourne gets credit for staffing persons like Ruben and continued service like this can retain me as a long term customer as I begin long term retirement stay in Melbourne. More

great service Service started on appointed time, was completed quickly. Car was cleaned beautifully. Service reps were pleasant and a pleasure to work with. Custome Service started on appointed time, was completed quickly. Car was cleaned beautifully. Service reps were pleasant and a pleasure to work with. Customer waiting room is absolutely great. More

Awesome service always Since my arrival in Melbourne in 2013, Lexus of Melbourne has maintained my 2010 LS460L awesomely !! The Service department is top-notch and RUBEN BUS Since my arrival in Melbourne in 2013, Lexus of Melbourne has maintained my 2010 LS460L awesomely !! The Service department is top-notch and RUBEN BUSTOS always ensures timely results !! More

"We Enjoyed Our Customer for Life Experience" We had made an appointment with our Salesman , Mr. Michael Greene On June 15, 2019; My husband and I walked into Lexus of Melbourne to discuss a possi We had made an appointment with our Salesman , Mr. Michael Greene On June 15, 2019; My husband and I walked into Lexus of Melbourne to discuss a possible near future trading of our 2017 ES, even though Lisa has keep it in top running condition. Thank you Lisa! Mr. Greene took extensive time with us. He listened and went beyond and above to acknowledge our needs and concerns. Shawn came over to help us better understand by sharing his expertise. In addition to these wonderful personalities I had the pleasure to receive a personal e-mail from the owner and the opportunity to speak to the customer relations of Lexus Of Melbourne! He really listened to my situation and offered the best decision for me as the customer. I can truly say that Lexus of Melbourne has the "Customer Mindset." Now, it's twice we have experienced a personal customer relationship with Lexus of Melbourne. Thank you so much for taking time out to listen! Thank you for making a decision that really proved that "Lexus of Melbourne has a heart for understanding a customer's views and needs. We are fascinated with Lexus of Melbourne and we have become "Customers for Life." May Our God continue to Bless Each You ! Oh yes, We love our New Lexus! More