Lexus of Melbourne

The fourth car we bought there but actually the best. We have always bought Lexus vehicles beginning in the late 90s. Great product but this time, because of so many different options we did a little bit We have always bought Lexus vehicles beginning in the late 90s. Great product but this time, because of so many different options we did a little bit more of a market survey in order to gage the quality and workmanship in other SUV crossovers. Lexus won out and Shaun was great, patient and understanding and quite knowledgeable about the Lexus product. We are extremely excited and pleased with the car and would recommend to at least take a look if you’re are seeking quality and a great investment.. More

Totally Impressed by Lexus of Melbourne Professionalism After researching my next car for the past 2+ months, I decided that the Lexus NX300 Hybrid would be the ideal choice. I was quickly turned off by th After researching my next car for the past 2+ months, I decided that the Lexus NX300 Hybrid would be the ideal choice. I was quickly turned off by the lack of follow-up, and lack of concern demonstrated by the management team at Lexus of Winter Park, to locate the specific NX300 Hybrid that I wanted. The Matador Red exterior with Creme interior was a rarity, so I decided to contact other Lexus dealerships in Central Florida. As luck would have it, this exact NX300 Hybrid color combination and desired options that I wanted was sitting on the lot of the Lexus of Melbourne. It was the only NX300 Hybrid they had on their lot. I made an inquiry to Keith Croft (Lexus Master Certified Technology Specialist) at Lexus of Melbourne and I was so impressed by his professionalism, I inked the deal from 70 miles away. When I arrived to pick up my new car on 2/11/2019, I was great like a VIP customer and was in and out with my new car in about two hours. In addition, Keith has logged me into the Lexus Enform Website that would begin tracking everything on my vehicle for me. In addition, he went over every technical detail of the vehicle to make sure that everything was set to my specific liking. Keith also made sure that I was introduced to all the key personnel at Lexus of Melbourne that I would be interfacing with in the future for servicing. I have purchased many cars over the past 40+ years, and by far, this was the best dealership experience that I ever had. Keith was the "keystone" of the management architecture at Lexus of Melbourne that secured my business. It is an experience like this that will keep me coming back to Lexus of Melbourne, despite living 70 miles away. Thank you Keith for your professionalism and treating me like a VIP. Much appreciated! G. Wasson (Longwood, Florida). More

Customer service is a priority here. I have worked with Steven for the past few service appointments and he always goes above and beyond to keep me informed and make my experience as easy I have worked with Steven for the past few service appointments and he always goes above and beyond to keep me informed and make my experience as easy as possible. Thanks to Lexus and Steven for making my life easy! More

Wonderful experience dealing with Lexus of Melbourne. Just wanted to reach out to Keith Croft and Lexus to let them know my experience was outstanding. Keith was professional, courteous and extremely kno Just wanted to reach out to Keith Croft and Lexus to let them know my experience was outstanding. Keith was professional, courteous and extremely knowledge about my new ES 350. I would definitely recommend Lexus to all my friends. Thank you Keith and Lexus fo Melbourne Sandra Babiarz More

Excellent Service I arrived for my appointment time and was seen right away. Rlisa knew who I was without my having to tell her! She was warm and welcoming. I enjoye I arrived for my appointment time and was seen right away. Rlisa knew who I was without my having to tell her! She was warm and welcoming. I enjoyed the refreshments while I was waiting and also being able to walk around the lake that was close by. Every time I bring my car in I get a car wash which is great. More

Excellent Customer Service I brought my car in for a tuneup, and mentioned I had an appt and needed to be finished in an hour and a half. Steve was cordial and said he'd make su I brought my car in for a tuneup, and mentioned I had an appt and needed to be finished in an hour and a half. Steve was cordial and said he'd make sure it was completed on time. I was pleasantly surprised my car was finished 15 minutes early. Very seamless experience! More

Tom Hakimi Tom was perfection. Never pushy, never said the famous "what can I do to get you out of here in this car today". He listened, rewrote the contract f Tom was perfection. Never pushy, never said the famous "what can I do to get you out of here in this car today". He listened, rewrote the contract for a lease after going through the motions to purchase. He was interested and interesting and brought the car to me in Vero as well. My husband and I had a very pleasant experience. We will go back for our next car as well. Job well done, Tom Hakimi!!!! More

Highly recommend Keith Croft Keith Croft in sales was excellent to work with. We are very happy with our Lexus. Keith followed through on everything he said he would do. Robert Keith Croft in sales was excellent to work with. We are very happy with our Lexus. Keith followed through on everything he said he would do. Robert and Suma Jeyaseelan More

Consistently GREAT Experience with John Lohne John Lohne consistently provides Great Experience and timely advise on service needs and solutions. My main reason for selecting Lexus is the great Se John Lohne consistently provides Great Experience and timely advise on service needs and solutions. My main reason for selecting Lexus is the great Service and Reliability. John is extremely trustworthy and the service team has a history of performing consistently well ! Thank You More

GREAT EXPERIENCE WITH ELISA I had a great service with Lexus company service in Melbourne. It was first time to visit Lexus service center and was a great service with ELISA. I had a great service with Lexus company service in Melbourne. It was first time to visit Lexus service center and was a great service with ELISA. More