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Lexus of Melbourne

Viera, FL

4.9
2,672 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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6927 Bromley Drive

Viera, FL

32940

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Showing 2,672 reviews

August 24, 2018

Broke my tire sensor when rotating tires When I came in all warring lights were working. After tires were rotated sensor light went bad. Now the light stays on consistently. Not good. More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elisa Falcon
Sep 14, 2018 -

Lexus of Melbourne responded

We are sorry to learn that your visit to Lexus of Melbourne did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to look into your light sensor further. We would like to have a better understanding about your experience. Please reach out to us at (855) 648-7700 at your earliest convenience and we will do our best to resolve this with you.

August 24, 2018

Excellent service!! I had a issue with my GX 460 airbag recall. They promptly made an appointment tp fix the problem , called me in advance regarding the appiontment More

by ravi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert LaMarr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Lexus of Melbourne responded

We hope everything for your airbag recall was completed to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2018

Outstanding Service Elisa is always very courteous and cheerful. She ensures I get the best service. I like the new ability for your service rep to take payment at thei More

by SmokeyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Aug 27, 2018 -

Lexus of Melbourne responded

We will share your positive review with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Melbourne!

August 24, 2018

Lexus ES350 Service Why am I forced to write 25 words? There should be no minimum requirement. That is very annoying to me. Frankly I hate doing surveys!! The only reaso More

by Vie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric/Pick up and delivery - We should also list the drivers who pick up and deliver. Frankie was the person who brought the car back.
Aug 27, 2018 -

Lexus of Melbourne responded

We appreciate your positive review! Thanks for highlighting Mike in your review!

August 24, 2018

Exceptional personal service through the entire experience I presently owne a 2008 suv through all the years the service has been excellent and a pleasant Experience Currently purchasing a new Lexus this wee More

by Sherra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi, Elisa Falcon
Aug 27, 2018 -

Lexus of Melbourne responded

Congratulations on your new Lexus! We do hope we can be of assistance in the future. Take care!

August 24, 2018

Very good Elisa took very good care of me. They got the job done within the estamited time and I was on my way. I will take my Lexus back for service again to More

by 19ruce44B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Aug 28, 2018 -

Lexus of Melbourne responded

Thank you for sharing your response to Elisa's outstanding customer service!  We look forward to your next visit! Take care!

August 24, 2018

Another royal experience This is our 5th Lexus over the years. Robert LaMarr went over the top for us and met our schedule and our needs. We were not sold we were educated and More

by 460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LaMarr
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Lexus of Melbourne responded

Thank you for recognizing our efforts and leaving us this positive review! We hope to see you again!

August 24, 2018

routine 6 month check up Rubin makes me feel like a king, he goes way beyond what would of be expective and always makes us feel great even when there is a car problem More

by jjay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2018 -

Lexus of Melbourne responded

We are so pleased that we were able to exceed your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again!

August 23, 2018

Awesome service Lexus once again exceeded my exceptions. Steven was amazing, service was performed perfectly and I am so glad that I purchased from Lexus of Melbourn More

by Calli Myers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Aug 27, 2018 -

Lexus of Melbourne responded

Calli, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

August 23, 2018

Great buying experience I found my car online at the dealership website and made a purchase inquiry. I was contacted by email and phone quickly and professionally. When I arr More

by Sierra8804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole DeVos
Aug 27, 2018 -

Lexus of Melbourne responded

Thank you for sharing a little bit about your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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