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Lexus of Melbourne

Viera, FL

4.9
2,672 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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6927 Bromley Drive

Viera, FL

32940

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Showing 2,672 reviews

August 23, 2018

Great customer service The dealership goes above and beyond to make you feel welcomed, they are professional and very knowledgeable. My experience was very smooth, thank yo More

by Mashanay22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole DeVos
Aug 27, 2018 -

Lexus of Melbourne responded

We're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

August 22, 2018

"Professional and quick service" I took RX450h for 45k maintenance. Everything went very smoothly. Steven was friendly and willing to help. The service was quick too. It was a great More

by Luba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Aug 22, 2018 -

Lexus of Melbourne responded

Dear Luba, We truly appreciate your review,thank you for sharing it on Dealer Rater. Steven is a dedicated Service Adviser and committed to a high standard of customer service. Please remember our free weekly car wash and free pick up and delivery for service .

August 21, 2018

Amazing Honestly, I can’t say enough nice things about the way this dealership treats its customers. Shaun Bozorg was knowledgeable, professional and pleasant More

by KimberlyEller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Bozorg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole handled the paperwork 5 ??????????
Aug 22, 2018 -

Lexus of Melbourne responded

Dear KimberlyEller, Welcome to the Lexus Family, and thank you for choosing Lexus of Melbourne. We appreciate you sharing your excellent experience; Shaun is one of our top Sales Consultants, dedicated to Elevating your experience with superior customer satisfaction. Please remember our free weekly car wash and free pick up and delivery for service.

August 20, 2018

Great Service John Lohne is a great asset to your organization. Keeps you informed and knows the technical side of the business. He is the reason that I have had tw More

by CarguyPaul123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Singer
Aug 27, 2018 -

Lexus of Melbourne responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

August 20, 2018

Great Job, Steven! I took my RX350 to have the 10k mile service done today and it went very smoothly. Steven checked me in quickly, he was super friendly, and the servic More

by Megan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Aug 27, 2018 -

Lexus of Melbourne responded

Hi Megan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 20, 2018

Professional and knowledgeable Shane made the buying process smooth and easy. He was extremely knowledgeable and informative with regard to the operation of the vehicle. Nicole ma More

by Foreor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole DeVos, Shane Singer
Aug 27, 2018 -

Lexus of Melbourne responded

We're glad to hear you found our staff was so knowledgeable and helpful! Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2018

Great service! At first I wondered why I was assigned to a service rep, but now I can’t imagine it any other way. Mike Retz is friendly and always willing to help. More

by Lexus Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Retz
Aug 27, 2018 -

Lexus of Melbourne responded

Lexus, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2018

Routine service My service at Lexus of Melbourne was a very pleasant experience as it always is. Mike is very knowledgeable about issues and seems to really know my c More

by Mike the Bulb Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reitz
Aug 17, 2018 -

Lexus of Melbourne responded

Dear Mike, Thank you for sharing your pleasant experience with our Service Department. Mike is a distinguished professional, committed to the highest standard of Customer Satisfaction. We appreciate and value you and your business. Many thanks from the Lexus of Melbourne Team.

August 16, 2018

Perfect car buying Experience We were not really ready to buy yet. We had been shopping at several of the competitors looking for the right vehicle. Our goal was to buy in about 4 More

by cdwkpw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Berins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Singer
Aug 27, 2018 -

Lexus of Melbourne responded

Hi, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2018

I was pleased with the professional courtesy of staff Purchasing a new LEXUS from LEXUS of Melbourne was a pleasant experience. Most important, Bob McGivney is the best car salesman I have ever had to h More

by Rose Marie Wiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob McGivney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole DeVos
Aug 17, 2018 -

Lexus of Melbourne responded

Dear Rose Marie, Welcome to the Lexus of Melbourne Family. Your glowing review is very much appreciated. Bob is the quintessential Sales Consultant, his commitment and dedication to customer satisfaction is his highest priority. We are very pleased you are eagerness to share your experience with friends; thank you. Please remember our free weekly car wash and free pick up and delivery for service.

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